SUMMARY:

• Experienced information technology professional with 10+ years of experience in a variety of industries.
• Project manager and business analyst, with a track record of successfully managing software development projects, web development projects, Office 365, and SharePoint projects.
• With a demonstrated ability to develop and deliver training effectively, I also have excellent verbal and written communication skills.
• Proven ability to grasp new concepts quickly. Easily adapt to changing priorities, and manage multiple concurrent tasks. Proven ability to establish and maintain strong productive relationships.

KEY QUALIFICATIONS:

• Project Management
• Requirements Gathering/Analysis
• Documentation
• Analytical Mind
• Outsourcing Services Management
• Relationship Management
• Process Improvement
• Staff Training/Development
• Issue Resolution

TECHNICAL SKILLS:

• Proven ability to collaborate and build strong relationships on cross - functional teams
• Strong aptitude for grasping knew technology and/or concepts quickly
• Excellent grasp of project management methodologies (waterfall & agile methodologies)
• Solid grasp of Content Management Systems and their maintenance
• Microsoft Word, Excel, PowerPoint, and Visio, Microsoft Project, Basecamp, Wrike
• Office365, SharePoint
• Brightcove (Video Cloud), DFP/Doubleclick (Legacy & Premium), Google Analytics
• 508 compliance, SEO principles, and IAB standards
• HTML, XML, CSS
• Adobe Photoshop, Dreamweaver
• Visual Studio, VSS, SVN, SQL Server
• Windows operating systems

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Project Manager

Responsibilities:

• Manage multiple projects within one or more strategic program, as well as their inter - dependencies among projects and tasks
• Facilitate and/or coordinate all project tasks from the planning phase through development and launch, primarily using waterfall methodology
• Identify and manage project risks
• Track project spend
• Coordinate across teams and remove day-to-day roadblocks to development progress
• Contribute to the refinement of the new product/platform development process and tools
• Support updates to status reports and PMO document repository and collaboration site
• Maintain and communicate project metrics, project notes and lessons learned

Confidential, Bethesda, MD

IT Project Manager

Responsibilities:

• Managed customer interactions and ensured satisfaction
• Identified and managed project risk
• Facilitated strategic planning and created roadmaps
• Managed financial responsibility of projects to guarantee on-budget delivery
• Gathered business and/or functional requirements
• Managed project resources including business analyst, system analyst, UI/UX developers, and systems engineers
• Facilitated the preparation of functional designs of product interfaces
• Managed configurations and customizations
• Managed development/implementations and migrations (when needed)
• Developed training materials on various technology products/tools (mostly Office 365 applications), and delivered training to our clients

Confidential, Washington, DC

IT Program Portfolio Manager

Responsibilities:

• Prioritized projects and work based on risk, funding, and organizational strategic plans; manage in-house staff, contracting staff, and project teams to facilitate the delivery of complex IT projects and programs.
• Conducted research and prepared recommendations for complex program management challenges.
• Monitored program results against technical specifications and performance measures and adjusts accordingly.
• Communicated plans, status, and issues to senior level management, steering committees and other committees as required.
• Developed and managed performance metrics; prepared and presented team and executive performance management and status reports.
• Defined, coordinated, and managed user training for new applications or modifications as required.
• Conducted ongoing program status meetings with staff.
• Led and motivated staff to apply various skills and techniques to solve dynamic problems
• Managed the organization’s intranet, which is built on a SharePoint platform (managed the phases of developing new sites, redesigning existing sites, the implementation of new features and enhancements, issue resolutions, etc)

Confidential, Arlington, VA

Project Manager

Responsibilities:

• Managed the redesign of TNC’s grants management system, which was built on a SharePoint platform
• Created and maintained project plans
• Monitored timeline, budgets, and risks
• Elicited and documented business requirements
• Coordinated regular meetings to establish and track tasks
• Communicated project status to all stakeholders via bi-weekly status reports
• Efficiently controlled project scope and quality
• Coordinated resource allocation (developers, enterprise systems, database systems, vendors, and users), ensured the successful delivery of all work in accordance with TIS standard operation procedures

Confidential, New York, NY

IT Project Manager & Outsourcing Services Manager

Responsibilities:

• Gathered and documented requirements
• Created detailed Statements of Work
• Outlined project timelines
• Organized and held project weekly status meetings
• Effectively managed cross-functional team members (developers, editors, creative services, marketing teams, sales, and third party providers) to ensure all deliverables were completed on-time and on-budget
• Managed the company’s web content management system and digital production
• Deployed comprehensive audience development and engagement campaigns
• Tracked, measured, and maintained results for campaign performance analysis, and web analytics
• Analyzed situations/challenges, asked the necessary questions, coordinated with the necessary internal team members, provided creative problem solving and provided realistic, achievable options with a clear plan of action for each
• Analyzed data, from multiple platforms, drew insight (and made predictions); organized and communicated my findings
• Ensured the overall quality and implementation of technical/digital media projects
• Managed the company’s five off-shore teams
• Coordinated internal and external resources to develop ad products
• Taught teams to track, measure, analyze and report the performance of multiple advertising campaigns, including creating detailed performance reports and proposing optimization strategies; and managed those teams
• Managed the company’s relationship with Google (contract terms, billing, etc.)

Confidential, Baltimore, MD

Project Manager, Software/Internet Developer

Responsibilities:

• Analyzed data, from multiple platforms, drew insight (and make predictions); organized and communicated my findings
• Led requirements gathering and analysis
• Provided reasonable level of effort estimations to management and stakeholders
• Provided timely support to internal and external customers (of varying technical knowledge) based on established service levels or mutually agreed upon time frames.
• Implemented solutions for deliverables (balance the cost, time, prioritize tasks to meet critical and sometimes changing deadlines, and managed the resources required, on multiple projects)
• Led design reviews, code reviews, and test plan reviews, and completed development of projects on time, within the budget (hours), with zero critical or high defects in production
• Created and maintained the required project documentation including task schedule estimates, functional specifications, documentation of technical systems, detailed design, work flow diagrams, wire frames, unit test plans, unit test cases, and end user documentation and/or training materials
• Communicated status or risks, in a timely manner, to stakeholders
• Organized and led testing (developed test cases and monitored/tracked bug fixes to resolution)
• Organized and delivered training and tools and end-users to enable self-supporting model

Confidential, Rockville, MD

Project Manager, Software Developer

Responsibilities:

• Established organizational and project level processes and procedures, and organized and delivered training to both technical and non-technical staff
• Created and maintained organizational and project level documentation and work products, such as functional requirements documents (including requirements traceability matrices), and technical design specifications, and user manuals
• Assisted in establishing documentation guidelines, standards, and templates for use across the organization, and contributed to maintaining the integrity of these documents
• Performed organizational GAP analysis, and helped lead the company to obtain a CMMI Maturity Level 3 Appraisal in September of 2008
• Worked collaboratively in a team development environment to develop and deliver quality web and mobile software products that adhere to customer requirements and specifications, as well as 508 compliance (in the Visual Studio environment with C# for the backend coding, and ASP.NET/HTML/XML on the front end)
• Provided database maintenance support (wrote and updated stored procedures housed in MS SQL Server as well as Oracle 10g)
• Organized and mediated Peer Reviews
• Organized and led testing (developed test cases and monitored/tracked defect to resolution)

Confidential, Calverton, MD

Software Analyst

Responsibilities:

• I performed quality assurance analysis on the US FAFSA software application. I reviewed existing and new functional specifications; designed test cases and test procedures;
• Developed and executed test plans; led technical & peer reviews; and maintained detailed documentation