SUMMARY:

• Certified Scrum Master & Strategic leader with extensive experience in Portfolio, Program & Project Management (Agile & Waterfall), and delivering large - scale and innovative solutions across the Healthcare and IT landscape. Expert at defining product & portfolio strategy and roadmaps aligned with corporate vision. Proven abilities in process engineering, portfolio planning and strategic execution ensuring on-time & on-budget deliverables.
• Over 11+ years of experience in software & healthcare industries with proven track record in Scrum methodology, Software development across multiple technologies and platforms with in depth knowledge of Software Development Life Cycle, with understanding of various phases such as Analysis/Design, Requirements, Development and Testing, Agile/Scrum process, Business Analysis, and Data Analysis/Data Modeling with expertise in Requirements Gathering, Business Process Design & System Analysis, Process Modeling, Data Quality Assurance, Estimation & Planning, Client/Business Interaction and Issue Resolution.
• Agile Certified Professional (ACP) with progressive Scrum, product management experience in scaled agile methodology, conceptualizing, building and managing complex large-scale products involving real time processing, analysis and reporting of large data sets.
• Experienced in leading global agile teams and developing multi-platform scalable systems enhancing organizational capability. Excellent leadership, team collaboration, stakeholder engagement and change management skills. Seasoned professional with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple concurrent projects in a matrix organizational structure.

AREAS OF EXPERTISE:

• Portfolio, Program, Project Management
• Agile/SCRUM &SDLC Development Methodology
• Cross-functional team building and leadership
• Negotiation, persuasion & Communication
• Client/Customer service and support Decision making
• Coaching & mentoring
• Full lifecycle Software & Product development & Management
• Market Research - Market Size, Competitive Intelligence, Benchmarking Product positioning & branding
• Financial/ROI Analysis, Strategic Pricing & Cost-Benefit Analysis
• Opportunity Identification and assessment
• New Venture Evaluation/Feasibility Study
• Healthcare Analytics & IT
• New Venture Evaluation/Feasibility Study
• Critical thinking & Decision Making
• Performance & Change management
• Quality-assurance strategy/process
• Risk mitigation & management
• Business process re-engineering Business assessment
• Performance & Change management
• Problem Solving & Conflict management

TECHNICAL SKILLS:

Agile Planning software & PPM tools: JIRA, Trello, TFS, VersionOne, MS Project, VersionOne, Clarity, Planview, Rally, JIRA

Packages: MS Office, Microsoft Team Foundation Server (TFS), Microsoft SharePoint Server 2003 & 2007, SQL server 2003/2005.

Development/Debugging Tools: Eclipse, QTP

Programming languages: C/C++, VBA - MS EXCEL, C#.NET, SQL/T-SQL PERL, TCL/TK, Java, HTML, PHP, JavaScript, CSS, XML.

Packages: MS Office, Microsoft Team Foundation Server (TFS), Microsoft SharePoint Server 2003 & 2007, SQL server 2003/2005.

Operating systems: UNIX, Linux, Knoppix, Windows 7/2000/XP/Vista.

BI tools: Cognos, Qlikview, Tableau

PROFESSIONAL EXPERIENCE:

Confidential

Agile Coach/ Sr. Scrum Master

Responsibilities:

• Manage the portfolio lifecycle and solutions from sprint planning to end-user adoption
• Acted as the scrum master for one or two product delivery teams
• Met frequently with product, engineering and business stakeholders to develop a deep understanding of their business processes and needs
• Partnered with the product and engineering lead(s) to ensure the team’s roadmap and backlog priorities were maintained to enable a smooth agile development process and minimized blockers
• Managed change management process with product manager(s) and engineering leads
• Monitored the team’s development velocity and facilitated the resolution of risks and blockers
• Collaborated with the product manager(s) and engineering teams to ensure epics and user stories are clearly defined and properly phased to facilitate timely delivery of functionality
• Lead communication and solution delivery across cross-functional operating teams
• Communicated status, risks with resolution plan, upcoming milestones, and recent releases to leadership teams
• Managed resolution of urgent engineering issues while communicating changes to business stakeholders
• Worked with the engineering and product leadership teams to ensure they are fully engaged in strategic and tactical planning decisions
• Managed the end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope
• Managed relationships and communication with all project stakeholders
• Facilitated correct approach to delivery within the delivery project team
• Lead and coaching the project team as appropriate and according to the needs of the individual project
• Ensured that the scrum team adheres to scrum theory, practices and rules, and work as a servant leader within the project team
• Provided clear ownership for and visibility of the resolution of all project risks and issues
• Lead improvements to the efficiency and effectiveness of the project delivery service and contribute to the identification of areas of improvement
• Ensured the decisions made on project approach are documented and comply with our requirements
• Provided regular, constructive feedback to project team members and their line managers
• Provided progress updates into the department program
• Supported overall management of the department program
• Developed and maintained effective and proactive relationships with all customers including suppliers and third parties
• Supported the Service Owner(s) for Project Delivery in maintaining and developing processes, standards, tools, reporting, and their documentation as well as proactively review the service provided to end-users and customers

Confidential

Sr. Scrum Master/ Lead

Responsibilities:

• Empowered teams to self-organize and grow cross-functionally
• Facilitated scrum ceremonies (grooming, sprint planning, demo, retrospectives, daily stand-ups, etc.
• Tracked and communicated team velocity and sprint/release progress periodically
• Efficiently managed Issues/Risk resolution, follow ups and escalation
• Prioritized the backlog to meet the expectations of stakeholders
• Managed a team of development engineers, architect and lead personnel within a technical team environment
• Met the goal of addressing and resolving issues within 24 hours
• Coach the development teams in the core agile principles of collaboration, communication, and commitment in order to deliver valuable, high-quality product features.
• Participate in Scrum of Scrum to provide updates on progress, impediments and collaboration with other team.
• Helped the Product Owners to come up with set of stories for better understanding for estimate and development.
• Coordinated and managed code releases and shared APIs with other IT groups
• Developed and facilitated a Community of Practice to create process changes towards continuous integration.
• Publicized the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Successfully lead the development of projects from conceptual to prototype to product release
• Used JIRA to track the burndown and progress status for the teams Coached team members on Agile processes and facilitated planning meetings and retrospectives
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements.
• Worked closely with Product Owners coordinating product backlog grooming and story estimation
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Providing all support to the team using a servant leadership style whenever possible, and leading by example

Confidential

Agile Coach/Scrum Master

Responsibilities:

• Interacting and influencing for Agile and SAFe adoption and attendant organizational transformation among a broad and varying audience from Senior Leadership to the Agile team level.
• Working with leadership with varying levels of Agile knowledge to educate, propose and facilitate the adoption of Portfolio and Program level SAFe/Agile adoption. As an Agile Consultant playing a key role in establishing, growing and continuously improving the foundational materials, processes and brand of the Agile Practice.
• Most of the time focusing on the following: Uses consultant-level Agile and SAFe experience to influence Agile and SAFe adoption and attendant transformation among a broad and varying audience from Sr. Leadership to Agile teams. Uses expertise to conduct organizational assessments for Agile/SAFe adoption and project management skills to create organization adoption plans and lead execution of the plans. Deliver coaching primarily at the Portfolio and Program levels.
• Leveraging extensive training, communication and delivery experience and certifications, plays the lead internal training role for Agile and SAFe adoption including input to and delivery of the established Agile Practice training program; creating and delivering additional training needed; leading Agile training strategy and partnering with the Agile Program Manager to evolve the change management strategy and associated execution plans.
• Combining varied external experience with acquired understanding of internal culture, drive change and grow organizations to the desired level of Agile/SAFe maturity via establishment, growth and continuous improvement of the foundational materials, processes and brand of the Agile Practice.
• Worked with Product Owner to elicit, prioritize and groom users stories, based on business value, for the QuickScore Releases.
• Used the planning poker estimation technique to facilitate estimation sessions with the product owner and development team.
• Ensured that 4 sprint ceremonies: Sprint Planning meetings, Daily Scrum meetings, Sprint Review, and Retrospectives are duly observed.
• Ensured that 3 sprint artifacts: the Product Backlog, Sprint Backlog, and Burn-down Chart, are maintained.
• Led scrum team members and removed any impediments in achieving release and sprint goals.
• Worked with the development team to deliver potentially shippable product increments at the end of every sprint.

Confidential

Product Development Manager/Project Manager

Responsibilities:

• Experienced in leading the entire product life cycle of new solutions and in scaling up the operations of technology driven analytics solutions by managing the life cycle of the products from an idea to a successful market launch in a lean start up like environment of the new products group.
• Led product development strategy and roadmap from concept, vision articulation and requirements to “go-to-market” positioning and implementation.
• Collaboratively worked with software engineering, operations, marketing and other key stakeholders to lead all aspects of the Product Development Life Cycle (PDLC) within the established governance including prioritization of the product roadmap, defining product conceptual enhancements, leading business and clinical requirements gathering, alignment with technology teams, and drove analytical support needs.
• Owned the development, delivery and maintenance of Welldoc’s products/services by leading cross-functional teams consisting of IT, operations, business analysis, customer service, marketing, and stakeholders from different business units and tracked performance by supporting the development of appropriate metrics and measurements.
• Led a team of business analysts who were responsible to gather, analyze and clearly define requirements, appropriately sized, prioritize and groom product backlog based on the needs of diverse group of stakeholders (internal and external clients).
• Prioritized development efforts to meet business needs, conducted user acceptance testing (UAT) with key stakeholders, addressed bugs and prioritized it based off of severity and managed product release according to planned release schedules
• Advocated and contributed to product definition with the ability to “sell” ideas internally and foster ownership within executive management, product and development teams.
• Responsible for product launch of new solutions, which included product management, client engagements, financial/ROI analysis, KPIs, strategic planning and managed the cross functional team of product analysts, development engineers and operations.
• Led a CIO-sponsored strategic initiative to develop a Product Roadmap framework, which was rolled out to all the products and was used by C-level executives to monitor and track the organization wide product development activities against the approved Product Portfolio Plan.
• Single handedly led KJ sessions, project-planning activities, documented project plans and adhered to timelines.
• Provided on-site consulting, software demonstrations, and internal user training and mentoring as needed.
• Worked closely with external EHR Vendors to establish integration (through IHE/HL7 - ITI gateway) for patient records to feed Asthma Manager Application.

Confidential

Business Analyst

Responsibilities:

• As a ‘SCRUM PRODUCT OWNER’ utilized agile methodology and the Microsoft Team Foundation Server (TFS) tool to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint review meetings.
• Organized and participated in Project Planning activities to identify technical solutions to business requirements using AGILE methodology.
• Performed full cycle analysis during the development of the web & mobile applications by researching and developing business, user, and system requirements for multiple projects.
• Collected & evaluated the data collected through personnel interviews, task analysis, business process, surveys and workgroup sessions and created process workflows for project and integrated the patient records among multiple applications.
• Engaged directly with both internal stakeholders & external clients and identified business problems and opportunities and translated into requirements that developers and test engineers will use to create, test, and deliver the product.
• Performed market research to compare the product being developed against other existing products.
• Developed functional requirement documentation (FRD) & functional specification documentation (FSD) for the projects and obtained sign off from the appropriate management.
• Developed technical programs/SQLs in data quality and data profiling. Analyzed the data using complicated queries, defined business rules and procedures and created automated reports and track trends on data quality trends.
• Integrated business needs from multiple sources (both internal and external), provided clarity about requirements to be met, and clearly communicated them to business and technology audiences.
• Supported the development, implementation, and execution of data acquisition and integration processes related to data quality perspective in support of all corporate consumers of such external client data and acted as a liaison between business partners and technology areas.
• Worked with Data Quality Manager on the design and development of business specifications and functional requirements of healthcare Baseline Data Quality Checks procedures and requirements to achieve corporate Enterprise Data Management goals.
• Prepared for and conducted weekly client conference calls to address service delivery expectations, progress, planning, review of deliverables, service delivery outcomes, education regarding products, and issue resolution.

Confidential

Technical Project Manager

Responsibilities:

• Actively involved in the entire SDLC & PDLC cycle of all assigned projects right from requirement gathering till testing.
• Reviewed Business requirements, IT Design documents and prepared Test Plans and test scripts for all assigned project releases.
• After successful release of projects, developed automation scripts using QTP, PERL, TCL/TK, XML and UNIX and integrated the script with master script.
• Utilizing technologies like MS SQL Server, and Mercury Interactive’s LoadRunner for load testing performed some manual testing.
• Involved in testing the new functionalities based on test cases and coordinated with development team in fixing the issues. Tested critical bug fixes including critical fixes and coordinated with developers in release of bug fixes meeting tight deadlines.
• Led and managed Sprint planning meetings and execution that included the management of project progress, providing status & visibility, capturing sprint backlog items in a consistent and traceable format, estimating project related product backlog items, identifying & managing cross organization dependencies
• Worked closely with the Product Owner team to define and manage projects and to ensure requirements overall align with sprint, release, and product goals.
• Worked in cross-functional project teams that included development, product management, marketing, usability, quality assurance, and client delivery.
• Coached & mentored teams, junior PMs on SCRUM / Agile methodology including Project Management Methodologies.
• Created Use Case diagrams, Class diagrams, Sequence Diagrams, Collaboration diagrams, State Transition Diagrams and Activity Diagrams using UML methodology.
• Provided burn-down chart, statistics and other weekly reports regarding team progress and was used to improve overall efficiency.
• Provided an atmosphere that encouraged self-organization, motivation and innovation within the team.
• Exercised significant on the spot issue management and end-user support.
• Contributed as an active team player in upgrading the system from Microsoft S harePoint 2003 to 200 7.