SUMMARY:

• Confidential is a Technology Thought Leader that thinks “out the box” She comes with over 15 years of leadership, project & program management.
• She has Executive sales and product solutioning experience with major outcomes in the enterprise applications arena.
• She has managed highly complex projects that build and optimize organizational processes, applications, & solutions.
• She has excellent team building skills and she consistently drive strategic goals to exceed the organizations expectations. She has also managed offshore delivery teams in Hyderabad, Bangalore, & Mumbai.
• Confidential is an excellent executive looking to grow your bottom - line

TECHNICAL SKILLS:

Oracle Modules: Oracle Hyperion HCM Oracle Cloud Oracle EBS Oracle JDE Peoplesoft (AR, Payroll, FSCM, Pensions,) ADP Payforce ADP Vantage ADP WFN

Program Mgmt. & Tools: Certified PMP Agile Kanban & XP Waterfall HP Quality Center PMO Remedy Jira & Confluence Axure Mobility - Enterprise Layer MS Office Suite& Smartsheet & Viso Sharepoint IBM Analytics PM Methodologies T.A.C

Programming: OOP (JAVA, MVC, PHP) Eclipse & Dreamweaver HTML5, CSS3 Ajax Akamai Ubuntu AWS XML

Leadership: Software Development Lifecycle (SDLC) Project Lifecycle Management (PLM)

Agile Scrum Master: Senior Leader Team Building IBM Complex Program Mgmt. Salesforce Recruiting Lifecycle

PROFESSIONAL EXPERIENCE:

Service Delivery Manager

Confidential, Atlanta, GA

Responsibilities:

• Manages the day-to-day operational and tactical aspects of small to large -scale projects.
• Successfully Manages the Payroll Module, HR Module, Talent Module & Data Cloud to Vantage HCM Platform
• Seek Opportunities to grow client accounts while demonstrating quantitative and analytical skills
• Manage Program - Perform Analyses profitability, revenue, margins, bill rates and utilization across projects.
• Act as the translation layer between business users and technology teams. Manage all communication plans, training and documentation. Deliver projects on time, at/under budget and within scope.
• Employ project management methodologies and tools, like MS Project, Basecamp, SharePoint, Smartsheet, etc. Identify, coordinate, and manage resources and key stakeholders for project success.

Service Delivery Manager

Confidential, Washington, DC

Responsibilities:

• Developed Budgets, Coaching, Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management
• Managed the day-to-day operational and tactical aspects of multiple or large-scale projects.
• Identified, coordinated, and managed resources and key stakeholders for project success.
• Reviewed high-level deliverables across projects. Compared financial data for practice to that of other practices and seeks ways to maximize revenue. Managed a SharePoint team of 40.
• Implemented engagement reviews and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of consulting engagements as measured by regional goals and customer satisfaction.
• Minimized our exposure and risk across multiple projects. Managed scope and mitigates risk across multiple projects. Worked with Legal, Security, and Compliance to ensure guidelines are being met.
• Project Accounting, Compliance, Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction. Addresses elevated issues when they arise. Integrates financial data for multiple projects.

Oracle Delivery Leader

Confidential, Baton Rouge, LA

Responsibilities:

• Managed 65 Oracle resources. Acted as their People Manager, Implementing Career Progression, & Managing promotions and department budget.
• Continuous follow-up with project teams to perform proper assessment and measurement though well-established KPIs, ensuring goals are clear and best practices are being applied
• Identified, designing and executing enhancements to PMO organization as well as project, program and portfolio governance, discipline and best practices.
• Managed the contract or delivery engagement as defined by IBM service line management, including creating and maintaining accurate service documentation.
• Collaborated & Drove with all IBM Sector/Industry Leaders to Build The Oracle Practice and Near Shore Delivery Model
• Growth in the Oracle Near Shore Model by 30% in less than 6 months.
• Program Manager for all Oracle Near Shore deals.
• Drove Growth in the Oracle capabilities in Cloud, JDE, Peoplesoft, EBS & Financials.
• Acted as an ambassador and primary contact for Service Center / Oracle Service Line.
• Developed cross team relationships, and worked with these teams in delivering a comprehensive service to the customer
• Developed and maintained relationships with senior management across lines of business within the designated account(s) and relevant third parties.
• Operated in line within Service Line and GD Center business processes and procedures.
• Offered and delivered change management advice to the account.
• Reviewed RFPs and assist solution team create Oracle offerings.
• Established and communicated the Service spectrum within the account(s) and identify potential sales opportunities.
• Ensured the OMCS strategy complements and enhances the overall account strategy.
• Identified additional opportunities for customers to engage with Delivery Center.
• Measured and managed team performance for incident resolution, environment alert resolution and change management execution
• Lead and manage a team of technically advanced system, production and database engineers to provide industry leading support for mission critical products

Senior Project Manager

Confidential

Responsibilities:

• Demonstrated proven thorough abilities with developing program strategies including scope, program approach, resource requirements, timeline, risks and dependencies to address a variety of client business, IT and/or compliance issues; advising clients on the best course of action while considering cost, effort, risk and potential outcomes; facilitating agreement on approach, methodologies and tools to promote alignment with client's business requirements; establishing plan to increase project governance structure, roles and responsibilities. Effectively communicate with both internal and external customers through both written and verbal forms. Provided support to Field Sales participating in RFI/RFPs, sales presentations, trade shows, product demonstrations, and other sales-related functions as required.
• Acted as Senior Managing consultant and people manager for Technology Team. Implementing Large Scale Project Delivery.

Documentum Administrator / Senior Developer

Confidential, Buckhead, GA

Responsibilities:

• Managed Installs, Configurations and Daily Support
• Performed Daily PHP Development in Zend framework (LAMP Environment)
• Performed Cross-Browser Testing, QA Analysis and Beta Testing on project deliverables
• Manage ASP to PHP Conversion
• Daily use of HTML5,PHP, ASP, XML, JavaScript, Java, JQuery, & CSS
• Built Custom Web Templates and Design CSS,XSL, XML templates for Web Publisher
• Integrated Web Applications into Joomla, Documentum Web Publisher, and EZ-Publish
• Maintained the development, beta, and production environments along with Bugzilla for defect tracking, MediaWiki for documentation, and subversion for source control.
• J2EE Java Open Source frameworks - AXIS, Spring, Hibernate
• Configure the shell account so that printing, manuals, and editor functions are working normally through the Unix Command Line
• Acted as Liaison among stakeholders in order to elicit, analyze, communicate and validate web/business requirements
• Allocated technical resources and manage development
• Utilized the SDLC(waterfall model) for UI implementation
• Acted as Project Lead for QA and Beta Testing
• Created Wireframes
• Managed Language Vendor on 500,00 Budget
• Trained all CMS Users(20)
• Installed BOCS Server
• Customized WDK to contain datagrids,
• Performed DQL,API,UNIX scripting, Performance tuning, & troubleshooting
• Acted as DFC Documentum Coding Director
• Customized EZ-Publish and templates in PHP
• Grew international web sales by 1M per quarter since Q3 09
• Increased SEO ranking over 65M
• Trained all new software users

Adjunct Professor

Confidential, Atlanta, GA

Responsibilities:

• Developed and maximized course curriculum
• Maximized retention of students by implementing various teaching strategies
• Fostered a proper educational environment so that the students may derive the maximum benefits from the course
• Developed and use informal and formal techniques or instruments to measure student learning, modifying teaching strategies if needed.

Program Analyst

Confidential, Alpharetta, GA

Responsibilities:

• Designed and implemented business solutions using proprietary software.
• Developed Email Campaigns using Accucast software - Grew campaigns by 35%
• Improved the process by Segment Database, Import CVC, delimited files into SQL DB in Oracle environment
• Provided customers with guidance in development of policies and procedures
• Developed protocol documentation; Proficient in SMTP & IP Protocols, Familiar with diagnosing Email Headers
• Managed projects using the SDLC while troubleshooting implementation
• Managed ASP to PHP conversion
• Consistently demonstrated a familiarity with SSL (Secure Sockets Layer)for optimal web security
• Created Custom Reports in Enterprise Manager using SQL
• Created a method that will help Email providers to maintain white list status
• Responsible for Spam Scoring Emails before deploying
• IIS Environment

Adjunct Professor

Confidential, Atlanta, GA

Responsibilities:

• Developed and Implemented Curriculum, Lesson Plans by teaching technical courses to a diverse group of college level students. The classroom ranges from 15-25 students.
• BIS 150 - Intro to Computer Programming - Teaching how to program in MS Excel
• Comp 100- Intro to Computer Concepts- Teaching the Basic Computer Fundamentals

Adjunct Professor

Confidential

Responsibilities:

• Acted as Technical Application Administration (coordinated with DBA, Server Engineer & Network Engineer)
• Consulted with internal departments on various web projects to develop global best practices and guidelines
• Generated reports using MS Excel and Visual Basic
• Optimized Web Applications by testing, analyze and refining web applications based on suggestions from internal departments and potential user of the web applications
• Managed the creativity of the web solutions for change management process
• Developed guidelines and job descriptions for change management process
• Managed project deliverables & implemented a successful plan for the change management process
• Wrote the business requirements for a proprietary PDA (IPAQ). The PDA enabled supervisors to perform a digital analysis of a drivers job performance/routine
• Administered the pilot / beta test for proprietary PDA in NJ, Florida, Texas and Atlanta
• Reduced training cost by 60% by Creating training simulations with Camtasia software; (Proprietary CBT -Computer Based Training) Disk utilized by the company to train new hires
• Package Application Support (trouble shooting, vendor coordination and package upgrade)