SUMMARY:

Highly motivated and driven Portfolio and Program Management Professional, with extensive experience managing large programs to deliver superior results. Passionate, results oriented leader with more than 18 years of progressive experience in a multitude of roles spanning the Retail, Wholesale/Distribution & Casino/Hospitality Industries; ranging from Product & Portfolio Management, Project & Program Management, Capital Budgets, Strategy and Planning, Application Software and Business Process Consulting, Solutions Design and Delivery.

AREAS OF EXPERTISE:

• Retail/Point of Sale Solutions: Oversight of all aspects of store and host systems technology. Implementation, integration and support of Point of Sale, Allocation and Replenishment, Merchandise Planning and Sales Audit Applications.
• Mobile Hardware development and deployment to enterprise.
• PCI/PII compliance roadmap ownership, disaster recovery planning, new store construction and infrastructure/network conversions.
• Ecommerce Solutions Omni Channel initiatives for loyalty and gift card solutions, iOS and Android Mobile application delivery, Mobile Enhanced Web, Analytical tools, Content and Digital Asset Management.
• Marketing & CRM Related Solutions Implementation, customization and integration of CRM platforms (Salesforce.com, Microsoft Dynamics).
• ERP Solutions Integration and support to multiple ERP platforms including NetSuite, Oracle, SAP and AS/400 proprietary systems.
• Service Desk and IT Project and Portfolio Solutions Implementation and support of service desk rollout, including development of IT standards and controls utilizing industry leading applications such as JIRA, ServiceNow, BMC Remedy Force, Microsoft SharePoint, HP PPM, Microsoft Project, Clarity PPM, ZenDesk, Identity Access Management (Okta, etc.), Mobile Device Management, GRC tools, resource allocation and demand management, SDLC, Scrum/ Agile/ Lean/ Waterfall development/PM methodologies
• Infrastructure and Security Rackspace Hosting, IBM iSeries AS/400 Cloud Infrastructure Migrations migrating to IAAS, Dell Boomi IPAAS, Mulesoft IPAAS, EDI integrations with hosted and on premise solutions (Extol, Extol Secure, GXS, Azure)

PROFESSIONAL EXPERIENCE:

Senior Management Consultant

Confidential, Oakland, CA

Responsibilities:

• Led migration of existing Warehouse Management infrastructure and operations to 3PL resulting in increased operational efficiency and improved visibility into order fulfillment operations
• Drove initiatives to stabilize and increase performance of AS400/IBM iSeries legacy systems through migration to Cloud Hosted Infrastructure and the implementation of monitoring, alerting and automated job failure intervention
• Enabled business growth through scalability and/or replacement of existing Order Fulfillment, Point of Sale, Merchandising and Order Allocation/Replenishment Systems
• Evaluated and implemented technical solutions for IPAAS (Dell Boomi) and EDI technology solutions to improve order management performance and critical process alerts for distribution customers
• Launched Omni Channel Gift Card solution, new Mobile POS platform and all related network infrastructure upgrades at existing Stores, while managing the construction and opening of 14 additional new stores in NY/NJ/LA markets in a 6 - month timeframe
• Maintained close working relationship with Retail Operations Team to manage store order fulfillment and replenishment/receiving processes
• Supported Finance, Operations and Retail Business Units through IPO activity through customization of reports, job failure alerts and intervention, reconciliation of data across systems/platforms

Director IT

Confidential, The Woodlands, TX

Responsibilities:

• Primary liaison to Executive Team on Corporate Strategic Initiatives leveraging new technology, driving revenue and reducing costs and risk
• Led Resource Planning and Demand Management, Project Portfolio prioritization and execution for 2-year roadmap for 150+ projects
• Evaluated and provided recommended solutions for Demand Planning and Resource management, GRC tools
• Technical Product Owner of Ecommerce platform (Hardware hosting, outage management and risk mitigation)
• Led team of Business Analysts to deliver solutions over following business areas; Point of Sale, Order and Inventory Management, Credit Application and Processing, Customer Collection Processes, etc.
• Championed migration of Service Desk (ITSM) to ServiceNow, utilizing Incident, Problem, Change, Project and Portfolio Management,
• Evaluated hardware/software solutions for Mobile Device Management, Identity Access Management as part of Security Program
• Implemented Change Management processes to enforce compliance, reducing risk to Company

Program Manager

Confidential, Houston, TX

Responsibilities:

• Led R&D Engineering team consisting of Product Manager, Project Managers, Product Engineers and Test Engineers to bring planned Mobile Point of Sale Solutions and associated peripherals to market
• Aligned with hardware and software partners to provide a complete, end to end Retail Solution
• Closely monitor the EMV payment migration and emerging payment security strategies, pertaining to new product development
• Worked closely with Global Supply Chain and Regional Business Units for demand planning
• Developed two-year roadmap for new products in a constantly changing environment and rapidly emerging mobile marketplace
• Conducted market research on emerging payment technologies including bitcoin, SRED, encryption layers, and evaluation of payment gateways/processors

Sr. Program Manager

Confidential, San Francisco, CA

Responsibilities:

• Led Mobile and Digital In-Store Program to include Mobile Applications, Mobile Enhanced Web, Platform migration, services scalability, performance and stability initiatives, and key strategic projects for new features
• Omni Channel initiatives included transformation to a high availability, highly scalable, services oriented architecture for pricing, and product catalog data to support Web, Mobile and Store systems seamlessly and to enable new features, such as Buy Online Pick Up in Store, Mobility enablement for Store Associate tools, and enhanced catalog assortment for Web/Mobile Web
• Instrumental leader in the transformation of the Mobile Team and implementation of Quality Automation to increase speed to deliver new features
• Managed multiple distributed teams of Project Managers, Onshore/Offshore Developers, Quality Engineers and Systems Analysts
• Managed high revenue growth Mobility program to deliver an enhanced customer experience in line with Corporate Omni Channel strategy

Senior Manager IT

Confidential, Las Vegas, NV

Responsibilities:

• Managed Capital Budget ($22M) and developed product/technology roadmaps for the Global Marketing and Ecommerce business verticals
• Strategic initiatives included Global Casino Loyalty Program to include kiosk, website and mobile site customer interaction, complete re-architecture of Hotel Banquet Sales and Operations systems with a Global perspective, CRM and loyalty interfaces, data warehouse implications to drive social marketing and campaigns to target new and existing guests
• Managed the business stakeholder relationship for championing new initiatives, securing funding for the capital investment, and eventually negotiating and re-negotiating service level agreements on behalf of the business to drive continual service improvements

Senior Project Manager

Confidential , Henderson, NV

Responsibilities:

• Key Project Manager for critical migration from Confidential custom developed WMS (Warehouse Management System) fulfillment software to Amazon Retail Marketplace Integration for order fulfillment
• Managed concurrent projects for migration to Amazon Warehouse Management System to integrate orders, returns, legacy returns, catalog migration and all transportation/logistics integrations, all while implementing a new SAP Point of Sale System for retail outlet store.
• All projects delivered by promised date, and were essential for the new integration to Amazon systems. As a result, Zappos was able to transition from a single fulfillment center for order fulfillment to leveraging multiple Amazon warehouses across the U.S., enabling inventory sharing across both organizations, representing a broader product assortment and cost savings in logistics costs
• Developed post cutover triage and support program for WMS migration and transition to permanent service desk to ensure order fulfillment remained seamless to the customers
• Led Chase Visa Credit Card re-branding project for site with improved data security and enhanced customer experience
• Project leader for Information Security initiatives to improve the security of transactional data (PCI and PII) as well as protecting intellectual property

Business Technology Manager

Confidential, Las Vegas, NV

Responsibilities:

• Led team of Project Managers, Business Analysts and Quality Assurance professionals to support all initiatives for Food and Beverage, Retail and Hotel systems (Opera, Micros, Delphi, Infogenesis, Minibar, Epicor POS, Merchandising, Replenishment and Allocation, Warehouse Management, Sales Audit)
• Key business liaison to Executives for new initiatives and provide support for Executive Steering Committee approvals
• Developed project roadmap for vertical, comprised of approximately 110 unique applications, and define annual capital and operating budgets to support stability and growth
• Developed and coached Project Managers to deliver projects within scope, budget and to promised delivery dates, while meeting Wynn business objectives in a highly regulated industry
• Negotiated Master Services Agreements and Support contracts with new and existing vendors to reduce operating costs for Confidential
• Led critical Epicor Point of Sale upgrade to include upgrades to Warehouse Management, Payment switch and Merchandising applications in a 24-hour store operations environment with negligible downtime and Guest/Business impact

Solution Project Manager

Confidential, Las Vegas, NV

Responsibilities:

• Led teams of Solution Architects, Onshore/Offshore developers, Infrastructure and QA teams to implement IBM Websphere Commerce with customizations for leading retailers utilizing agile Confidential methodology
• Worked closely with design agencies to deliver a user experience specific to each client’s Ecommerce objective
• Implemented cross channel solution with Point of Sale and Ecommerce systems on a shared platform, while integrating with order management/fulfillment systems (Sterling, Manhattan, etc.) and payment processors
• RFI/RFP responses, cost estimation, contract preparation for new and existing clients

Sr. Project Manager

Confidential, Houston, TX

Responsibilities:

• Utilized agile Confidential methodology to ensure project success
• Oversight of large Development team for on-going build & content management schedules, without disruption to existing interfaces and business process (Order Fulfillment, etc.), creating a seamless continuous delivery process
• Proposed project budget, scope and timeline to Executive Team for approval, while aligned with business sponsors
• Project rollout for Endeca was deemed one of most successful web projects to date with accolades from CEO to the team for outstanding delivery

IT Product Manager

Confidential, Las Vegas, NV

Responsibilities:

• IT Product Manager with Roadmap responsibility for Retail and Food/Beverage business verticals for two 2000+ room towers, Wynn Las Vegas and Encore Las Vegas, to include the new property opening for Encore and all activity to support the effort leading up to and support post opening of the newly scaled applications
• Worked closely with Macau properties to ensure solutions design for Las Vegas met the business needs from a Global perspective
• New project initiatives included Point of Sale upgrades for Food & Beverage and Retail systems, Merchandising/Warehouse Management system upgrades, Confidential Enterprise Planning system implementation for Retail business stakeholders and integration design and infrastructure upgrades to support increased system traffic
• Budgetary responsibility for respective product lines for new projects, capital improvements and application maintenance
• Key member of IT departmental Leadership Team where department policies, procedures and organization structure were formed and enhanced

Client Services Manager

Confidential, Houston, TX

Responsibilities:

• Ensured projects were delivered to scope and budget and client services issues were resolved in a timely manner and to exceed client expectations
• Key participant in services re-design effort to reflect more customized approach
• Delivered support and services to exceed Key Performance Indicators

Self Employed - Consultant

Confidential

Responsibilities:

• Consulted for Retail & ECommerce customers on solution delivery, product support, product training and best practice utilization 
• Retail engagements included focus in the following areas; Point of Sale (POS), Merchandising, Planning, Allocation and Replenishment, CRM, ECommerce, Retail Sales Audit and Warehouse Management, which included best practice reviews and custom integration projects ( Confidential and Confidential )
• Provided best practice CRM and Sales Force Automation advice, including troubleshooting and integration design, for more than 30 SFDC clients throughout the U.S.
• Managed implementation teams for small to large (500+ users) installations, where often complex integrations and business rules were involved for a variety of industries (Manufacturing, Oil and Gas, Utility, Healthcare, Professional Services, etc.)