­­ SUMMARY:

C - level executive, Agile Transformation expert and Environmental Agilist with over 17 years of experience in Agile, DevOps, Portfolio/Program Management, e-Commerce, Infrastructure and Datacenter Technology, process and workflow development, requirements analysis, business development/sales and DevOps software development. Certified Scrum Professional (CSP), SAFe certified utilizing a realistic view of how to implement Agile into an organization with 5 successful agile transformations. Strong leadership and entrepreneurial skills directly related to Agile Transformation and Enterprise Portfolio/Program Management experience including Agile at Scale to support software development, DevOps modeling, Datacenter Migrations, Agile COE establishment and support, Agile enterprise implementation initiatives including SAFe, Agile Coaching, Agile Training, and development of a business, program and portfolio level structure to support the transformation. Ability to lead the Agile Implementation, design, development, and deployment of scalable software, hardware, web and operational solutions in a rapidly changing environment utilizing Enterprise Agile practices. Advanced experienced in managing cross-functional, international teams and resources to execute programs and processes that result in achieving corporate goals.

TECHNICAL SKILLS:

• SharePoint
• Jira
• Target Process
• Jira Greenhopper
• Unix/Linux
• Oracle
• Microsoft Office
• VersionOne
• Rally
• Continuous Integration
• Change Management
• Remedy
• Google Webmaster Tools
• SEMRush
• IIS Toolkit
• Weblink Validator
• HTML/XML
• Java
• Cloud based technologies

PROFESSIONAL EXPERIENCE:

Confidential, McLean, Va

Enterprise Agile Coach

Responsibilities:

• Agile Coach for a top 5 program initiative building a portfolio/program structure for successful delivery of a multi-year program.
• Support centralized group of Agile Coaches to build and promote Confidential ’s Agile practices.
• Provide superior training and coaching to multiple team and program level projects including business, IT, management and executive management.
• Train resources new to Agile and help provide refreshers for ongoing projects.
• Work with management to provide program level input and help drive program and portfolio level adoption of Agile. This includes executive coaching and group discussions for management to help provide the framework for Agile delivery.
• Work with multiple teams and groups to support the adoption of DevOps across Confidential .
• Organizing and driving communities of practice focused on Agile and DevOps.
• Consult with POC projects to develop standards for DevOps and Automated Testing as well as improving the provisioning process to support project teams getting environments faster.
• Developed Agile@Scale model for Pricing Execution Cash program to support FDD within a Release model.

Confidential, Washington, DC

Chief Delivery Officer

Responsibilities:

• Manage over 30 people and 6 direct reports with a primary responsibility of delivery for multiple large scale Agile contracts at 5 different government agencies.
• Develop and implement strategy for transitioning Confidential from an ad-hoc agile management process to an enterprise Agile organization.
• Define, implement and standardize an Agile tool to capture, measure and report on all internal and external teams within Confidential .
• Develop and document an Agile framework for Confidential including processes for newly acquired ISO 9000 certification.
• Provide Agile guidance, training and review for all teams including onboarding new employees into the Agile process.
• Portfolio Manager for the GSA IAE Program supporting multiple projects associated with the contract.
• Developed and implemented an overarching DevOps process and standards for the GSA IAE Program.
• Helped support the cultural shift for the application and platform teams to a DevOps structure.
• Helped develop and implement an automated testing framework for testing multiple applications.
• Provided Agile leadership and mentoring for the GSA IAE Program.
• Develop team level, management, executive management and customer reporting for all teams.
• Implement Risk Management standard and processes.
• Support new and ongoing Business Development activities for Confidential mainly focused on promoting Agile and DevOps experience to gain more business and writing proposals.
• Support proposal writing for RFI’s on many different contracts.
• Write articles for the Confidential magazine on a quarterly basis on Agile, Agile Transformation and other areas involving Agile.

Confidential, Reston, Va

Principle Consultant/Lead Agile Coach

Responsibilities:

• Built out and managed DevOps team structures within the Agile process to continue to improve their overall organizational structure and support automation of manual deployment processes.
• Develop end-to-end automated CI process to improve development work process and support high level of releases.
• Implement a TDD process for new projects to support test process in Agile development environment.
• Support end to end testing including automation, functional and manual testing. Define
• Implemented 3 program level Agile transformations including the Comcast Cloud Openstack programs and the Unified Ingest program.
• Drive transformation from traditional/adhoc project management to Agile supporting both management and team level transformation providing expertise in Scrum, Kanban, Lean, etc.
• Work with management to develop vision and goals for Agile teams that align with business value.
• Define technical roadmap including hardware purchasing, datacenter expansion and rollout, onboarding of customers and support.
• Train management teams to support the Agile process and become part of the program and portfolio level process.
• Review multiple teams current Agile processes and define areas of improvement and define roadmap to improve vision.
• Create and administer training to multiple teams to drive transformation of the APS organization.
• Build Agile Guilds to drive standard processes and functions for the entire Comcast organization.
• Work with teams to build Release Trains for all work and promote the work throughout the organization.
• Create information Radiators to promote the work of each team and organization.
• Create project structures within Rally to help define roadmaps and release plans for all teams. Assist with Rally expertise as needed.
• Work with Product Owners to define their role and incorporate the work into the daily process of the team.
• Provide Scrum Master support to 3-5 teams on a continuous basis. Utilize position to teach team’s new ways to manage their Scrum and train them in more advanced techniques.
• Help incrementally incorporate new Agile process to continuously improve each team.

Confidential, Chantilly, Va

Responsibilities:

• Develop and build out initial DevOps model to support full lifecycle software development within the Agile process. Take the DevOps model and standardize the process for utilization in other areas of the organization.
• Provide guidance and support to build out automated testing process.
• Lead the implementation of an enterprise Agile program within Customs and Border Patrol utilizing Scrum, kanban, Lean, etc.
• Launched Enterprise Release Planning and Reviews for the entire program and move to an enterprise level Agile maturity model.
• Drive the adaption of Agile SCRUM for internal and external teams for the CBP C3E program.
• Execute SCRUM Master duties as follows:
• Conducting daily stand-ups, sprint review and planning meetings.
• Facilitate the team in estimation of Product Backlog items with an understanding of the work to be performed.
• Report burndown including risks, impediments, sprint and release progress.
• Work with Product Owner to prioritize and update backlog.
• Successfully support implementing 21 Scrum teams, acting as Scrum Master for up to 7 teams on an ongoing basis. Assist multiple Product Owners in setting up, managing and grooming their Product Backlogs. This included providing Product Owner training to multiple resources to align them with providing team with the right leadership to be successful.
• Monitor the pulse and moral of the Scrum team, influencing the team spirit and create excitement around what is being delivered.
• Proactively resolve conflicts, impediments and escalate as necessary.
• Define and build training materials and assist in scheduling and running all training for Customs and Border Patrol sector for over 250 people.
• Define and purchase Agile tools to support all of CBP scrum teams utilized across all scrum teams.
• Provide pre and post-sale support to Business Development teams to help grow existing contracts or sell new contracts around services and solutions.
• Support CMMI 3 certification for Confidential utilizing the Agile process.
• Gather requirements for reporting and develop standard reporting structure for all Scrum teams.
• Develop and document Agile standards and practices for CBP Agile program and tools used.
• Develop understanding of the Oracle exa hardware platform being implemented.
• Development of Risk Mitigation strategy and reporting method for Agile development.
• Became a Trainer of Trainers for VersionOne to assist in implementing VersionOne as the primary Agile tool across the enterprise.
• Advanced knowledge of Version One task management enterprise system.

Confidential, Dulles, Va

Senior Program Manager

Responsibilities:

• Successfully managed a team of 10 employees and three teams of third party consultants, coordinating overall workflow and day-to-day tasks.
• Streamlined processes to improve workflow for all team members, including defining work processes, outsourcing day to day work and standardizing responsibilities for each role on the team.
• Develop intake process to reduce multiple inputs into the team. Developed plan and provided training for intake and tracking tool, Version One. Successfully launch tool and communicated new team processes to company.
• Liaison to all third party consulting companies, managed workflow and deadlines. Communicated all outsourced work statuses to team and managed any delays for work. Managed all invoicing for third parties to ensure on-time payment.
• Lead manager for all operational support to teams working with the SEO team. Tasked team members with incoming work, tracked progress and reported status to all teams involved.
• Lead manager for coordinating and scheduling all SEO training for internal employees.
• Lead manager for working with recruiting companies and hiring all new employees. Grew team by 30% to handle larger workload.
• Facilitated the growth of coverage for the SEO team by 35%. The mandate for the SEO team was to support the Media group for Confidential . SEO team grew to support all of AOLs channels.
• Manage refinement of all toolsets to standardize usage including access and training. Manage all licensing and contracts for tools.
• Developed proficiency in SEO and provided support to SEO managers in analytics, reporting and audits.
• Assisted in adjusting and updating the budget for the entire SEO organization to incorporate additional funding for new personnel.

Confidential, Reston, Va

Technical Project Manager

Responsibilities:

• Lead Project Manager for the Dallas Regional Office Expansion with a total budget of 14.2 million.
• Worked with over a dozen technical teams in multiple regions to lead the full IDLC lifecycle management for the implementation of datacenter infrastructure upgrades, network build out, localized end user application upgrades including Exchange and SharePoint, localized SAN storage and Tape Backups.
• Developed overall budget and presented to management for approval. Supported acquisition of all hardware and updated budget as changes occurred. Overall project when complete came in 2 million under budget.
• Gathered and documented requirements for all teams involved. Provided detailed analysis of each phase and build out formalized project plans. Analyzed and tracked all risk and mitigated as needed.
• Provided all IDLC documentation and had approved by management including submissions to multiple Executive Review Boards.
• Provided weekly status to multiple levels of management including budget forecasts and burn rates for the entire project. Re-forecasted on a quarterly basis and justify any gap between forecast and actuals.
• Identified and tracked all equipment orders and ensure accuracy of budget spent for equipment, employees and professional services.
• Defined redundancy/failover requirements for the addition of another datacenter into the current architecture including capturing all contingency planning and developing and documenting current and future network architecture states for the Dallas datacenter and incorporating them into the overall disaster recovery plan.
• Planned for contingency for all applications and back-end systems including multiple datacenter redundancy and build out the infrastructure to support all scenarios.
• Updated and organized table top exercises to review for Infrastructure Contingency Protocols and run disaster recovery scenarios.
• Ensured all application and infrastructure changes were approved and had gone through a Product Readiness Review and signed off by management.
• Developed a Communications Plan for each major change and worked with the legal teams to provide detailed communications to all employees affected by the change. Set up groups to support any possible negative impacts during and after the changes go into place.
• Worked with all teams after launch to gather best practices and document the close out process.

Confidential, Dulles, Va

Senior Technical Project Manager

Responsibilities:

• Technical Project Manager for transitioning over 24 Confidential Channels to the new Dynapub architecture.
• Responsible for coordinating with Business and Software Development teams to initiate Operations involvement with each channels Scrum teams. Setup Sprint initiation meetings, participated in sprint planning and daily scrums.
• Developed the roadmap for Operations to deliver new environments within the software developments Release Plans for their Sprints on time to meet Business and Developments timelines. Participated in developing and managed SLA’s for all projects accepted by Platforms Services.
• Managed 12 system and database administrators under the Platforms Services team while acting as technical liaison to the software development teams to support agile development process for multiple teams, including participating in sprint planning and daily scrums.
• Acted as point of contact for escalations and provided real-time support to ensure production issues are fixed per service level agreements. Provided outage summaries as per communications plan.
• Forecasted, purchased, and delivered hardware within tight deadlines for channel launch to new system. Forecasted annual hardware needs for Platforms Services team and submitted and received orders per allocation schedule.
• Assisted in annual budget analysis for Platform Services and provided input to support budget requests.
• Provided resource forecasting and reallocations as required ensuring on-time delivery of active projects. Responsible for communicating daily status for all projects.
• Defined processes and procedures for interacting with Platforms Services and fully managed the intake of new tasks and projects. Worked with Business and Development project manager(s) to ensure process adherence, including training and mentoring of project managers in use of new methodologies.
• Lead for Platform Services to ensure implementation of processes to support Agile development and deployment of software for 17 different channels. Acted as SME for Scrum teams for Operations support. Provided leadership on the Operations team on Agile methodologies with training and coaching.
• Representative for Platforms Services on the Disaster Recovery team to implement and document standards for tier 1 and 2 programs as defined by business leadership.
• Worked with point of contacts for each Tier 1 program within Platform Services to document and update Disaster Recovery plans and submit them for approval to management. Defined process testing and documenting all Disaster Recovery plans.
• Initiated ongoing audits of Platforms Services hardware footprint, utilizing expertise of the team to reduce costs and improve performance. Worked with product owners to set up procedures for infrastructure updates and to get approval for all changes to production environments.
• Re-engineered process for ordering hosts for multiple groups within the Technologies division of Confidential . Planned and executed the Portal Services “Server in Stock” program:
• Reduced host waste and centralized host ordering process.
• Provided immediate turn around of hosts acquired for Confidential ’s channels and support systems.
• Responsible for 25% cost savings by reducing over-ordering of hosts.
• Managed annual host orders amounting to 5,000 hosts ($18 million+) annually.
• Consistently delivered host orders within +/-1% variance of plan for 24 month period.
• Worked with Development teams to redefine the process for implementing QARS (CM approved code) into production.
• Defined roles and responsibilities for Development and Platforms Services.
• Developed process for submission and approval of QARS (CM approved code) utilizing current toolset.
• Created and documented process form implementing QARs and the SLA’s for support of the process for Platforms Services.
• Primary technical contact to resolve Internet and connectivity issues for multiple Confidential partners with main focus on Shopping and Travel partners. Act as first line of support for technical issues facing shopping partners to include search and compatibility issues, caching, and email problems. Train and support partners using tools necessary for asset submissions.
• Subject matter expert on issues specific to partners and non-partners sending e-mail to Confidential:
• Worked with companies pre and post-sale to help implement successful mailing practices and improve their click-through rates.
• Work with companies on a day-to-day basis to educate and support them in becoming better mailers.
• Participate in decision support for new e-mail product to help improve the Confidential e-mail and support systems.
• Support internal groups with quality assurance for launch of new products.
• Member of company task force (Project Everest) providing thought leadership on the implementation of corporate initiatives. Worked with task force to redefine the entire process for taking a product to market, from development through launch. Presented final recommendations to management with signoff from entire taskforce.

Confidential, Dulles, Va

Category Marketing Manager

Responsibilities:

• Accountable for daily operations of Channels to include content creation, development of promotions, quality assurance, and general site maintenance.
• Worked with Sales team to develop sales strategies to attract customers. Helped engineer specific sales packages for specific customers to support overall forecasts within contracts.
• Provided superior customer care to all existing merchants to ensure overall success and all contractual goals were met.
• Performed quality analysis for financial forecasts, scrubbing data to reflect new opportunities for growth.
• Participate in the integration planning and launch of new merchants for the Shopping Channel. Developed and taught hands-on training for merchants.
• Produced and coordinated marketing strategies on a monthly basis through merchant relationships. Provided recommendations to merchants regarding the development of more effective promotions based on core metrics and forecasting.
• Performed click-thru rate and impressions analysis to inform the effectiveness of merchant promotions and editorial copy. Used data gathered from merchants and reporting to improve click-thru and conversion of promotions.
• Maintained a unique knowledge of merchant promotions and products to create opportunities for higher level promotions, such as Welcome Screen or Shopping Main.
• Comprehensive knowledge of the infrastructure and processes of the Shopping Channel and related support groups. Enhanced overall performance of my department and merchant partners through partnerships with the marketing, production and publishing departments.
• Developed cross channel promotions to create more opportunities for the Shopping Channel and merchants by developing promotion that span multiple channels for Confidential, such as with the games channel.
• Gathered information and created online promotions for merchants using HTML development tool and Confidential proprietary tools.
• Ability to effectively handle multiple tasks in a fast-paced, demanding environment.