SUMMARY:

• IT leader and motivational team builder with a total of 20+ years of Insurance/Banking/Financial domain experience in Mainframes/Dot Net/ILog JRuleses/Jacada/Big dataDatabases, Java, Project/Delivery/Problem/Incident/Resource Management, Cross - functional Program Management, Software Design, Development, and Technical Consultancy across geographies.

A REAS OF EXPERTISE:

• Insurance Billing and Policy Servicing Banking and Financial Domain expertise
• ProgramProject/Delivery Management US and Global teams Management
• People Management Resource Management & Release Management
• Onsite & Offshore coordination Systems Maintenance Management
• Manage Multiple technology Teams Consumption/Infrastructure Management
• Customer relationship building Manage test environments
• DeDefect Management & Root Cause analysisProblemanalysis Problem Management
• Incident Management Create Trends, Metrics and Projections

TECHNICAL SKILLS:

FUNCTIONAL: IT PROJECT MANAGEMENT/APPLICATION DEVELOPMENT MANAGEMENTDEVELOPMENT MANAGEMENT/ PROBLEM MANAGEMENT/INCIDENT MANAGEMENT/ PEOPLE MANAGEMENT/GLOBAL OPERATIONS LEADERSHIP

DOMAIN: INSURANCE BILLING/POLICY MANAGEMENT /CLAIMS/UNDERWRITING/GENERAL LEDGER

RETAIL BANKING AND FINANCIAL SERVICES: BUSINESS BANKING - STUDENT LOANS, CREDIT CARD OFFERS, AUTO LEASING AND LOANS, MANUFACTURING & UTILITIES

TECHNOLOGY: MULTIPLE - JAVA/JACADA FRAME WORK, IBM WEBSPHERE ILOG JRULES, VB/ASP.NET, MAINFRAMES, DATA

WARE HOUSING, BIG DATA: HADOOP

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Presently working with Confidential, Columbus, Ohio, USA as PM with run management (Incident Management/Problem Management/Knowledge Management) responsibilities for 10 policy servicing web applications.
• Successfully managed a team that handled Hadoop project to store, process and report information from their application server logs in HDFS using Hive, and Tableau.
• Serving as a single point of contact and gateway for all future Big data initiatives in Department.
• Help created budget forecasting for 2016.
• Created and monitored project work plans and manage resource utilization.
• Working as a liaison between business and IT to address day to day business problem, and help drive quick, short and long term solutions to deliver company’s on your side promise.
• Managed teams working on multiple technologies (Java/VB/ASP. Net/Mainframes/DB2/Hadoop) and staffed resources for the projects based on release demands and available capacity.
• Collaborated with customers directly, managed their expectations, and successfully delivered quality and timely projects.
• Managed onshore and offshore resources from different geographical locations and delivered projects with great success.
• Successfully Managed a team that handled Hadoop project as POC to store and process information from their server logs in HDFS using Hive, and BigSQL..
• Created and monitored work-plan/work-flow coordination between teams working in two different time zones.

Confidential

Application Development Manager

Responsibilities:

• Managed multiple teams (JRules/Java/Dot Net/Mainframes/Big data) working in geographically different locations (USA, India, UK, Philippines) with great success and regarded as the “Best People Manager”.
• Hired, built new young teams and help them mature, grow and deliver quickly.
• Assumed Program Manager roleRole for India wide VDI (Virtual Desktop) conversion program and delivered with great results as India operations became the first to fully convert to VDI.
• Proven people management and tactical skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
• Sound ability to identify risks / issues that could affect the project and putting in place required effective solution.

Confidential

PM/Lead, Columbus, Ohio

Responsibilities:

• Oversaw onsite and off shore resources and successfully delivered several top tiered programs, Infrastructure projects and Interface Integrity projects on time, budget and with highest quality
• Single Point Of Contact for Policy servicing and Billing applications in every day in and day out run operations
• Lead numerous system critical projects with high success rate.
• Managed global teams from client site (Columbus, Ohio) for Billing and Policy applications for executing projects involved scope, design/architecture, development & deployments
• Managed global teams from offsite (Hyderabad, India) for student loans, auto leasing and loans,, and credit card offers maintenance applications for executing projects involved scope, design/architecture, development & deployments
• Monitored/ tracked projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects with best practices.
• Mentored and trained global staff to enable them to perform their activities effectively.
• Performed project estimation, project scheduling and project costing.
• Consulting computer specialist on Mainframes.

Technical Leadership

Confidential

Responsibilities:

• Managed teams to support web suite of policy applications using Problem Management, Incident Management and Production Defect Management.
• Provided technical leadership and Ssuccessfully mManaged a team that handled Hadoop project to as POC to store, and process and report information from their server logs in HDFS using Map reduce and Hive and Tableau.
• Handled legacy IT Production control operations and other related business units; mapped business processes and studied workflow to design solutions.
• Ensured business functionality adherence and enhanced competitive advantage by laying out future roadmap to meet future needs of the system
• Undertook business planning, forecasting & analysis for assessing revenue potential in opportunities.
• Prepared domain knowledge for key engagements.

Confidential

Responsibilities:

• Collaborated with the business and systems partners to elicit requirements for solution scoping.
• Handled architecture and designed the solutions for system critical projects.
• Designed high availability solutions for several interface/application areas.
• Strong database skills with Object oriented design and programming knowledge
• Undertake code review, debug and troubleshoot the application.
• Extending post go-live and application maintenance support to the client.
• Regarded as a Big data specialist leader and first Application Manager to help successfully build Big data solution.
• As a run Manager for web based policy management and billing applications, implemented lean management processes for the first time for efficiencies in service and delivery.
• Implemented huddle boards for the first time for quick status huddle and help channel efforts on business priority initiatives.
• First one to implement business prioritization on problem tickets much like production defects prioritization to help teams focus on right priority.
• Implemented work request process for all our internal as well as external interface work requests. This was a big click right away and this process is rolled over to multiple LOB areas as a new work request process.
• Successfully managed several business/customer critical issues with policy and billing management applications either by driving/providing solution or by a work around to allow 24/7 availability for our applications.
• Successfully Managed projects from Confidential & Co., Hyderabad, India during their first year operations with pretty new groups.
• Successfully mentored, coached and managed resources who are working in the Confidential & Co. India operations to perform at highest level.
• Created system health and productivity metrics for the Confidential and Co in their first year operations.
• Integral part of the team that created site and departmental objectives for Confidential & Co.
• Successfully headed one of the first teams in billing to adopt enterprise solution delivery methodology for greater delivery efficiency.
• Capably built good onsite / offshore project model for smooth project delivery.
• Pivotal in reducing number of defects introduced in the system by implementing various process improvements.
• Efficiently trained and developed high performing teams on consistent basis, a recent example is when off site contracting company changed, took the additional time to train the new team to perform at high level and deliver with out any impact to the plan.
• The defect decision model was designed and documented to help team create only true defects. This helped in separating true defects from enhancements.
• As a client Project Manager at Confidential, had the unique opportunity to work with two consulting giants (IBM and WIPRO). Managed two different work styles to drive toward corporate objectives and motivated them for business and individual objectives.
• Served as Single point of contact for business and service centers to help them resolve issues in a timely manner.
• One of the first few to implement code review process for efficient code and this initiative resulted in more stable code.
• One of the first few to implement traceability matrix to trace the requirements back to component level to make sure business requirements are addressed the way business wanted.
• Played instrumental role in designing Integration unit test flows to catch the issues prior to system test begin.
• Nominated as one of the best employees for 2006.