E-commerce Production Consultant Resume San Francisco, CA - Hire IT People

PROFESSIONAL SUMMARY:

Offers 10 years of project and team leadership experience, serving both internal and external customers within the financial, e - commerce, consumer electronics, educational, and charitable arenas
Manages cross functional team collaboration on projects of small to large in scope, complexity, budget, and duration
Coaches product, editorial, UX/UI design, development, content management, and QA teams through short Agile iterations throughout the SDLC, engaging customers/stakeholders in all project phases for best outcomes
Collaborates with business leadership on digital strategy through user-centered product design with both quantitative and qualitative customer research
Initiates, plans, estimates, forecasts, schedules, manages, controls, and delivers all activities for a portfolio of projects and their often complex and intersecting release initiatives
Oversees budgets and outside vendors
Calls and conducts meetings to discuss expectations, project roles, status, open issues/change orders, successes, and lessons learned
Records, refines, tracks, and presents business requirements and attendant functional requirements
Drives stakeholder consensus
Identifies and mitigates business risks
Builds harmony through team and external challenges, removing impediments for project and team
Thinks and works independently, makes decisions confidently
Promotes and follows company’s brand, vision, and values

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

E-commerce Production Consultant

Responsibilities:

Develop e-commerce and digital content strategy for upcoming retail brand
Manage outside vendors
Select web service technologies, including email campaign management, merchant gateway, and web/mobile analytics platform

Confidential, San Francisco, CA

Project Manager

Responsibilities:

Worked with design and development teams and several lines of business partners within a highly-regulated business environment to attain measurably successful outcomes
Partners include Home Mortgage Consulting, Auto Loan, Trust Services, Mobile Banking, and Homepage Governance
Led a development team for just-in-time enhancements to the Confidential website
Drove business value by scheduling enhancements early and often
Managed onshore and offshore release schedules and capabilities
Served as an information conduit for customer experience and business needs
Documented business process steps, train staff on company-established best practices

Confidential, Mill Valley, CA

Digital Project Manager

Responsibilities:

Led implementation and content development, editorial, on responsive web and app development, including learning games
Managed global and localized digital projects for emerging markets
Groomed backlogs, developing Kanban boards in a digital web design and development studio to produce marketing and social websites, email marketing, ads, and mobile apps
Selected and budgeted best resources for projects at hand

Confidential, San Francisco, CA

Program Manager

Responsibilities:

Managed and maintained the marketing communications program
Managed and delegated customer outreach and communications
Developed business relations with Confidential . and Confidential Store
Managed business budgets and financial statements
Led distributed design and development teams
Structured Little Machines' pricing for Confidential Store, incentivizing bulk O2M license purchases, resulting in 40 percent revenue gains

Confidential, Pleasanton, CA

Senior User Interface Engineer

Responsibilities:

Led project UI implementation on re-design of Documentum's flagship enterprise, web-based content management system, with major adoption rate of partnering companies to adopt new design patterns
Presented self-built custom interfaces to international audiences

Confidential, Cupertino, CA

Lead User Interface Engineer

Responsibilities:

Developed user interfaces for Internet applications, including UI for iTunes and several personal digital life management products that continue to service millions of customers worldwide
Localized websites in Kanji for Japanese customer experience
Promoted to Lead User Interface Engineer