Senior Relationship Manager Resume

SUMMARY:

Experienced, innovative executive with a proven track record of building teams and driving results.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Relationship Manager

Responsibilities:

Driving a $100 Million+ portfolio of loan and banking customers across a large geographic territory.
Daily partnership with underwriting, operations and credit officers to approve new commercial loans.
Spearheading efforts to add outside business partnerships to improve brand value.
Leading the Commercial Banking team transition to new platforms (SalesForce, nCino).

Confidential

Divisional Sales Manager

Responsibilities:

Immediately identified operational issues with huge cost impact, completely changing sales strategy.
Quickly built team of Relationship Managers and Territory managers; 100% success rate of new associates hired.
Drove both top and bottom line revenue to far exceed plan.

Confidential

Merchant Services, Vice President / Regional Sales Manager

Responsibilities:

Immediate took action to improve/eliminate poor performers; “Pay for Performance” became reality.
Thought outside the box: doubled the size of the team to improve territories. This created a new model, paving the way for new RSM hires, without ever losing momentum of my own results.
Piloted key programs: Inside Sales Partnership, Richardson Sales Training, and Clover POS System.
Built dynamic, reciprocal relationships, both internally and externally, to expand revenue and far exceed goals.

Confidential

SVP / Consumer Market Manager

Responsibilities:

Coached multiple teams in multiple geographies, each consisting of 12 - 15 direct reports; accountable for all aspects of Sales, Operations and Customer Satisfaction metrics.
Awarded Mentor Market Manager title, established region-wide “Good to Great” program.
Consistently, constantly innovating: many ideas, forms and coaching methods integrated into other teams.

Confidential

SVP / Regional Sales Manager /Regional Small Business Sales Manager

Responsibilities:

Drove all aspects of Small Business Banking success while also supporting Regional priorities in Operations, Customer Experience, Associate Satisfaction and overall Sales performance.
Created partnerships with related departments and their managers; engineered “mutual win” environment.
Developed Sales Training that radically improved Small Business Banking results across all product categories.

Board member

Confidential

Responsibilities:

Helped facilitate the merger and Youth Service Center to become the “ Confidential ”
One of three board members selected to recruit and hire new CEO.

Board member

Confidential

Responsibilities:

United Way of the Inland Valleys is committed to being a leader in facilitating a proactive culture of responsiveness to improve the quality of life in our communities in a United Way.
United Way also collaborates with other community groups in problem-solving projects such as Financial Stability, Emergency Response and Preparedness and the Blueprint for Volunteer Diversity Leadership Development Program.