Scrum MasterÂ Resume Sunnyvale, Ca - Hire IT People

SUMMARY:

Scrum Master Process and results driven, a technically sophisticated team leader with a business acumen in Product Management, Account Management, and Professional Services. Expert in the Scrum Framework, Agile and Waterfall software development lifecycles, on - boarding projects, and system quality assurance testing. Proven achievements in on time product delivery resulting in new revenue, process improvements resulting in an increase in productivity, and successful adoption rate of products and services resulting in customer success and referenceable accounts.

AREAS OF EXPERTISE:

Scrum Framework
Process Improvement
Coaching and Training
Agile Methodology
QA Strategies
Team Building
Waterfall Process
Risk Analysis
Team Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, Ca

Scrum Master

Responsibilities:

Lead the Scrum Team to ensure the Agile and Scrum theories, practices, and rules are met during the development project of the Confidential online exam website.
Facilitate all Scrum events including Sprint Planning, Sprint Review, Daily Scrum, and Sprint Retrospective meetings.
Manage to resolve any impediments that may block the team’s progress and productivity.
Collaborated with the Product Owner by effectively manage the Product Backlog resulting in concise acceptance criteria and the priority of user stories that maximizes value for each sprint.
Implemented Agile and Scrum principles using Jira with the development team ensuring an efficient process during the sprint resulting in the successful delivery of the committed product features and increments.
Analyzed Jira Burndown and Velocity Charts to track and manage the team’s commitments resulting in a stable in capacity over time and sprints.

Confidential, San Francisco, Ca

Service Manager

Responsibilities:

Promoted to lead key enterprise customer on-boarding projects through Confidential ’s Confidential Care service offering.
Efficiently managed key Unified Communications features and services delivered at go live.
Created and presented analytical reports which identified key existing customers qualified for Confidential ’s Confidential Care resulting in a 20 percent adoption rate.
Streamlined the support process workflow between Confidential and accounts resulting in reduced man-hours by 50 percent.
Managed project initiatives to improve customer’s network quality by presenting technical analytical reports uncovering impairments resulting in an increase in service performance by 10 percent.

Technical Account Manager

Confidential

Responsibilities:

Guided high profile accounts in critical state by managing a project plan resulting in customers becoming referenceable accounts.
Successfully uncovered opportunities by promoting products and services to existing accounts resulting in a 25 percent increase in recurring revenue.
Instrumented in developing service utilization reports to assigned accounts resulting in a 95 percent customer retention rate.

Confidential, San Jose, Ca

Product Management & Support Engineer

Responsibilities:

Managed and delivered successful Voice over IP Telephony product lines through the development cycle from product design, implementation, customer deployment, maintenance, and documentation.
Coordinated technical efforts with cross functional teams ensuring on time delivery of products, features, and services to Tier 1 Service Operators.
Delivered on-time RFP responses by collaborating with company stakeholders resulting in 50 percent of new business opportunities.
Implemented the Salesforce.com platform to streamline the business process workflows resulting in a 25 percent increase in productivity.

System Test Engineer

Confidential

Responsibilities:

Coordinated test planning, execution, and bug tracking for Confidential ’s award-winning line of VoIP hardware and software products across the entire lifecycle from design to launch.
Ensured the execution of deadline driven quality assurance testing of IP telephony products resulting in 80 percent of on time delivery.
Developed network upgrades and executed testing process improvements resulting in a decrease of 25 percent total man hours of regression system testing.

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Scrum MasterÂ Resume

Sunnyvale, CA

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