SUMMARY:

• Current performing as IT Program Driver for $10M program to implement a new front - end Angular portal platform with heavy back-end integration managing a team of 100 resources including off-shore development and five development scrum teams
• Functioning as an IT Project Manager for the Markets, Provider, and Digital Portfolios
• Successful delivery of multiple cross-platform projects including up to 60 resources and $2M budget
• Managed project teams including resources from Enterprise Architecture, Security, Infrastructure, Business Systems Analysis / Product, AIP Services, Application, Portal, Mobile development, Quality Assurance, Performance Testing, Sustaining Application Support, Environment and Release management
• Delivery of IT projects utilizing waterfall SDLC, PMLC, and Agile methodologies
• Provide leadership and direction to multiple business and IT resources to streamline business processes and deliver against project plans
• Utilized internal IT Estimation process to communicate project scope and obtain required resources and manage financial actuals against budget to maintain project forecast
• Adhered to phase gate process and facilitated phase gate approval meetings with business and IT drivers
• Excellent communication facilitation with project team and stakeholders to receive and report out regularly on project status, issues, and risks for escalation and streamlined decision-making
• Led process development by facilitating working sessions, recommending best practices, guided decision-making, and led discussions for deep dive root cause analysis
• Constructed documentation for process development and communication tools required including Visio flow charts, templates, policy and procedures, and PowerPoint presentations
• Built solid relationships across the business and IT organizations
• Volunteered as an enthusiastic leader for team building activities and functions to assist in keeping our organization as a great place to work

PROFESSIONAL EXPERIENCE:

Confidential

Dependency Management Lead

Responsibilities:

• Functioned as a Program Manager with two direct reports
• Managing the Dependency Management process supporting Shield Advance for a multi-million dollar /multiple year project for Facets application implementation
• Enhanced the Dependency Management process from program/project level to an enterprise wide capability expanding across all technical integrated platforms: Facets, EDI, ESB, Web, and EIS
• Created Business Analyst training curriculum with assessment, analysis, and training courses
• Migrated manual Excel based process into an integrated process within Microsoft Project Server across PMO organization and resources
• Managed resources and executed individual creation of timely and successful dashboards, status reports, performance metrics, and roadmaps
• Direct coordination and relations with IT and project drivers, technical drivers, and executive leadership across the organization
• Manage dependencies (including schedule, functional, technical, resource, and environment) across all projects within the Shield Advance project, as well as, enterprise wide projects to understand and escalate conflicts to executive leadership
• Provide Operational, Management, and Executive level reporting on a bi-weekly basis including project roadmaps and critical path
• Creation and enhancement of critical path reporting for the delivery of the Facets application, as well as, the high risk and critical path impacting dependencies to executive leadership
• Excellent presentation and facilitation skills at all levels within the organization on a reoccurring basis
• Direct manager of two Lead Business Analysts utilizing my leadership skills to direct, delegate, and organize work load, assess work habits and performance, provide continuous feedback and coaching, creation and delivery of annual performance evaluations, and conflict resolution
• Leadership, guidance, and issue resolution for Dependency Management process migration from manual process into an integrated cross-departmental process utilizing functionality with Project Server
• Continuous relationship building with the Executive Staff, Program Directors, Project Managers, and Business Analyst staff across the organization by utilizing effective communication and collaboration skills

Confidential

Data Quality Project Manager

Responsibilities:

• Managed projects organizing all Quality Performance Improvement Projects and Initiatives
• Manage Monthly and Quarterly Dashboard and Reports for Executive Team, CEO, and Confidential Board of Directors
• Manage and Support Quality data for Home Health, Rehabilitation Therapy, Hospice, Home Infusion Therapy, Home Medical Equipment, Regulatory, Compliance, and Risk Management
• Implementation of Hospice AIM Quality measurements
• Management of 3rd Party Data Vendors - including vendor selection, data transition coordination, testing, data compiling, and clinical end-user training for Outcome Measure, Process Measures, and Patient Satisfaction
• Data extraction and compiling from multiple sources and creation of run charts, pie and bar graphs, and tables for data trending presentation
• Data and statistical analysis to decipher and identify areas for improvement
• Root cause analysis and process improvement
• Creation, implementation, and training of project management status and tracking tools
• Development, implementation, and training of Microsoft Access databases and Excel spreadsheets for data tracking and trending tools
• Requirements gathering for all new data trending projects, initiatives, and reports identified to support the growth of the organization
• Continuous relationship building with the Executive Staff, Administrators, Program Directors and Managers, and Clinician-level staff within the organization by utilizing effective communication and collaboration skills

Confidential

Senior Planner

Responsibilities:

• Project lead for SAP data development for Pharmacore, Xolair, E25, 2C4, and 2H7 drug substance technical transfers, column packing optimization, and resin forecast improvement projects
• Extensive SAP recipe data development for drug substance technical transfers and continuous improvement by understanding end-to-end manufacturing processes and defining SAP data fields for seamless processing
• Provide manufacturing process improvement initiatives by understanding business processes, system capabilities, and conducting root cause analysis to identify and resolve issues
• Participated on multiple cross functional teams for site wide projects
• Corrective and preventive actions based on discrepancies in the DMS System resulting from manufacturing process anomalies for genealogy correction
• Work toward Class A Metrics for PPIM by applying Class A behaviors into my daily tasks
• Continuous relationship building with various levels within the organization by utilizing effective communication and collaboration skills

Confidential

SAP/POMS Systems Analyst

Responsibilities:

• Team Lead for SAP Implementation (Modules: Production - Process, Production Planning and Detailed Scheduling, Material Management, iDOC) Project Team Lead and Super User including manufacturing execution orders, interface functionality, and inventory business processes including requirement definition, documentation, testing, training, and cutover
• Class A Audit Track / Maintenance Track Initiatives
• Project Lead for multiple Drug Substance Tech Transfers including data modeling, development, testing, and deployment into SAP and POMS
• Cross functional Project Team member: Bagged Glucose Project, Shift Exchange, Budget Management, and Waste Report Enhancement Projects, and QACC SIPOC
• Developed, deploy, and maintain business system data required for production processing and quality operations within POMS application
• Research and resolution of interface ESB and SAP iDOC transactions between MES and ERP systems
• Participation in several site-wide projects for process improvement working cross-functionally with Planning and Scheduling, Manufacturing, MSATS, Automation, and Quality
• Utilized communication skills by interviewing customers and developers, understanding business processes, defining requirements, and documenting functional specifications
• Created test plans, documented requirements, and performed system, regression, quality, performance and user acceptance test cases and scripts, and conducted testing
• Provided system support for users and counterparts by understanding application functionality and interfaces, and utilizing root-cause and gap analysis to identify system issues
• Worked closely with Application Developers to resolve issues and integrate requirements
• Performed individually and within cross-functional teams to define, enhance, and develop business processes
• Defined departmental roles and responsibilities, conducted training sessions, and assisted with resource planning

Confidential

EDI / SAP Business Analyst

Responsibilities:

• SAP Implementation (Sales and Distribution, Materials Management, Trading Partner, and iDOC). Order-to-Cash, Warehouse, Logistics business processes including requirement definition, documentation, testing, training, and cutover
• Team Lead Vendor Scorecard Improvement Project (Wal-Mart and Target) including process improvement and system configuration changes. Increased logistical compliance to > 90%
• Implementation of new EDI documents and functionality into SAP for 204, 990, and 210 motor carrier business process
• Built solid relationships with Supply Chain, Order-to-Cash, and Logistics by educating ERP Application functionality, aligning project request prioritization, and communicating progress
• Worked closely with programmers and management by defining business requirements, determining prioritization, assessing risk, and financial impact
• Managed multiple projects simultaneously by assessing achievable timelines, communicating resource needs, and performing against deliverables
• Provided analytical research, root cause analysis, and problem solving ability
• Conducted development, quality assurance, and regression testing of system changes and implementations by creating testing scripts and scenarios
• Effective communication skills in building interpersonal relationships, conducting training sessions, and delivering presentations at various levels in the organization
• Strong leadership skills in training and mentoring end-users and team members

Confidential

EDI Logistics Systems Analyst

Responsibilities:

• Provided system support for 200 + end users utilizing QRS Logistic System
• Strong communication skills in translating user requirements into business processes, documenting system change requests, and end-users training
• Performed analytical research and root cause analysis to propose system changes
• Utilized UNIX to locate, move, and manipulate electronic documents
• Worked closely with programmers to research, design, and test system changes
• Managed implementation projects by evaluating requirements against system capabilities, communicating gaps, testing, and monitoring production support
• Created end-user training material, testing scripts, and project plan documentation
• Utilized queries and reports to monitor production support

Confidential

EDI Configuration Analyst

Responsibilities:

• Extensive experience configuring interface mapping between e-Commerce Translation Software and ERP system for the following business transactions: Purchase Order, Invoices, Ship Notice / Manifest, and Motor Carrier transactions
• Utilized AS/400 tools to create queries, manage communication lines, and manipulate CL programs
• Broad usage of the ERP Application to schedule jobs, create reports, modify user screens, and administer user profiles
• Provided 24-hour technical support for internal users in Customer Service, Logistics, Distribution Center, Accounting, Operations, and Data Integrity
• Worked closely with system programmers and contractors to locate, solve, and test program errors, modifications, and system upgrades
• Generated surveys, flowcharts, reports, queries, letters, databases, testing scripts, and programming specs for IT application projects