SUMMARY:

• A senior - level Certified ScrumMaster (CSM) Agile Coach and Technical Program/Project/Portfolio Manager with 17+ years of progressive experience managing complex software development, infrastructure, localization, system integration and manufacturing projects from concept to delivery of finished products.
• Excel at communicating with key stakeholders, all management levels including C-level, cross-functional teams, partners, vendors and end users. Successfully built trusted relationships and motivated team members to achieve business goals of on time delivery, with in budget and achieving highest quality.
• Lead global cross-functional teams from multiple geographic locations to deliver multi-million dollar global strategic offerings in High Availability, Virtualization, Business Intelligence and Data Warehousing tools, Mobile Payments, Cloud/SaaS and Licensing products.
• Proven organizational and communication skills, problem solving skills essential for negotiating requirements, SLAs, SOWs and managing customer and user expectations.
• Drove complex issues to successful resolution by identifying and mitigating risks through a risk mitigation plan.
• Effective Agile Scrum Master with hands on experience leading teams through successful transition from Waterfall to Agile Scrum and hybrid processes.

TECHNICAL SKILLS:

• Agile/Scrum/Kanban, Lean Software, Waterfall
• SDLC, ATDD, TDD, FDD, BDD, XP, PP, CI/CD
• JIRA, Rally, Confluence, Clarity, SharePoint
• Java, .Net, REST, JSON, SOAP, XML APIs, ETL
• AgileGames, Servant: Leader, RDBMS, BI/EDWCloud/SaaS, CPQ/Salesforce, CRM, Clarity
• HW/SW Product Development/Integration
• IT Infrastructure/Data Center, Training
• Set: up centralized PMO, Compliance
• Global Manufacturing Operations
• Portfolio Management, Product Licensing
• Stakeholder Management, SPC, ISO, CMM
• Vendor/Partner/Supplier Management
• Strategic Planning/Budgeting/Forecasting

PROFESSIONAL EXPERIENCE:

Confidential, Cupertino, CA

Entrepreneur

Responsibilities:

• Co-developing/testing/managing an e-learning application to serve a wide variety of online students, teachers and parents, targeted as homework helper/tool to improve student grades.
• Managing integration of e-commerce, social media, content library, UX and reports.
• Mastering different levels of student preparation needs and familiarizing with a variety of educational venues, administrators, teaching approaches and parents expectations.

Confidential, Walnut Creek, CA

Agile-Scrum Master/Technical Project Manager

Responsibilities:

• Scrum Master for two technical teams to build a micro-services architecture based application; (ESB, Java) that is scalable, flexible, automated and streamlines all processes with vendor’s (.Net) ticketing tool to manage open trouble tickets as part of a centralized ticketing system.
• Planned scrum ceremonies including, sprint planning, story point estimation, daily stand ups, sprint retrospective, product demo, backlog refinement, removal of impediments Scrum of Scrums events and burn-down/burn-up charts. Drove transformation initiatives such as, CI/CD and QA Test Automation to maximize efficiencies in Agile framework.
• Project managed an application to automate client’s ticketing system to integrate with
• Managed a team of Strategist, Content Specialist, UX Designer, Website Developer, Editor; customer validation using wireframes and clickable HTML prototypes for UI approvals, QA Test Automation, CI/CD, UAT, DevOps and DBA.
• Oversaw high-level technical design, managed budget and reported status to stakeholders by using key metrics such as burn-down charts to assess the overall health of project while using Agile Scrum Methodology. Managed requirements and proposal documents, conducted end of sprint retrospective to improve sprint over sprint velocity.

Confidential, San Jose, CA.

Agile-Scrum Master/Technical Program/Project Manager

Responsibilities:

• Scrum Master for a Java based application to Manage and Monitor an (HSM) Hardware Security Module for the financial industry.
• Coached a start-up group with two scrum teams of 20 engineers simultaneously and $8M budget to adapt Agile-Scrum methodology, using JIRA and Confluence, resulted in timely customer validation; signed up 5 new customers with potential revenue of $15M.
• Planned scrum ceremonies including, sprint planning, story point estimation, daily stand up meetings, burn-down / burn-up charts, sprint retrospective, backlog refinement, removal of impediments and Scrum of Scrums events. Drove transformation initiatives such as, CI/CD and QA Test Automation to maximize efficiencies in Agile framework.
• Lead cross-functional teams from technology, business, marketing, design (UX/CX including content, look and feel, UI) legal, information security, HW/SW integration, operations and support, licensing infrastructure, export control and 3rd party vendors.
• Designed, built and maintained complex project plans including scope, schedule, budget and risk management; monitor progress to plan and published regular status reports.
• Set-up and improved PMO processes.
• Managed Alpha and Beta customer trials.

Confidential, San Francisco, CA

Agile-Scrum Master/Technical Program/Project Manager

Responsibilities:

• Program Managed a strategic marketing ask to support a key channel initiative “new experience for smartphone” (NX4S), managed a POC to a successful application development project.
• Drafted and persuasively presented proposal to executive team, and directed initiative for a major mobile banking project, projected to increase revenue by $20M per year.
• Led a team of software engineers, focused user testing, customer validation and a 3rd party vendor through the design, engineering and development of POC Prototypes.
• Successfully executed a project to design and implement current Confidential products and services including financial compliance related functionality i.e. KYC, KYB, customer CIP, FINCEN, SARs, WLM, PEP, AML, OFAC and BSA in Java and .Net environments.
• Successfully performed customer validation using wireframes and clickable HTML prototypes at each stage to get UI pre-approval from the customer.

Confidential, San Jose, CA

Agile-Scrum Master/Technical Project Manager

Responsibilities:

• Project Managed a technical team to deliver a new version of a "decision making system" DMS 3.0, a financial software tool in SharePoint environment. Project Managed StubHub migration to MS Office 365. Managed video services, webcasting and executive broadcast email support.
• Led a cross functional team to develop DMS 3.0; drove up customer satisfaction score by 25% in just 4 months due to improved product efficiency by 50% over prior version.
• Project Managed Confidential ’s Developers Program, managing a portfolio of projects including a project to facilitate easier and faster integration of large merchants with Confidential ’s Large Merchant Services API at significantly reduced cost and a project for implementing a Payment Gateway and Enterprise Service Bus in Confidential ’s Sandbox using PP, TDD & BDD.

Confidential, Santa Clara, CA

Senior Program Manager

Responsibilities:

• Leadership role with P&L and business expansion responsibility for a start-up consulting firm to implement IT projects involving SaaS strategy, support and software/hardware optimization.
• Designed, built and managed the infrastructure and integration for two new customers, which acquired and developed relationships representing $1.5M in additional revenue.
• Provided leadership for implementing SAP Basis/Netweaver and Functional (SD, MM, PP, EWM, FICO) support services to clients such as, SAP, Cisco, BASF, Siemens, Novellus, Exelixis, Genentech, GILEAD and others to support business objectives. (Java, .Net Env.)
• Researched and created needs analysis, requirements and proposal documents.
• Managed junior level staff, addressed performance issues and established performance goals. Identified opportunities for new business and managed client expectations.

Confidential, San Jose, CA

Agile-Scrum Coach/Principal Engineering Program/Portfolio Manager

Responsibilities:

• Agile-Scrum lead for Risk, Fraud, Compliance software development programs from inception to launch using Agile-Scrum principals. Managed Data Center Site Operations and Infrastructure.
• Successfully setup a centralized PMO, served as an Agile coach to adopt Agile principles; $4M-$10M budget and 3rd party vendors to develop compliance software, a regulatory mandate for all countries Confidential operates in, to be compliant with tax laws i.e. OFAC, BSA/AML, KYC, KYB, customer CIP, AML, FINCEN Transactions, SARs, WLM and PEP features that resulted in increased revenue of $25M as additional customers signed up.
• Managed Emerging Technology BU projects (Mobile, POS, IVR, Wallet, Risk).
• Managed projects using Confidential ’s private Cloud, ESB, Java, XML, JSON, Oracle RDBMS, NoSQL, Extreme Programming, Pair Programming, TDD, BDD, ATDD, CI/CD, QA Test Automation in Agile Scrum/Kanban methodology, servers, VM, routers and switches.
• Provided portfolio management for Global Core Payments business and Payments infrastructure roadmaps. Responsibilities included maintaining portfolio roadmaps and driving program/project prioritization to ensure delivery of critical regulatory requirements and business goals. Provided business metrics for staffing and analysis of ROI. Lead portfolio communications to business owners and senior management.

Confidential, Cupertino, CA

Agile-Scrum Coach/Engineering Program, Project Manager (HW/SW/FW)

Responsibilities:

• Agile Program Management of Business Critical, High Availability, Disaster Recovery Failover, Cloud/SaaS, CPQ, Clustering software development projects using SDLC processes.
• Directed smooth transition for technically complex migration of 1 million customers following multibillion-dollar Compaq acquisition, achieving high retention and revenue.
• Set-up and improved PMO processes, as an Agile coach, led teams to adopt Agile principles to integrate complex products as part of the post merger key success factor.