SUMMARY:

• Network Administration System Design/Development Technical Process Improvement
• Accomplished, solutions - oriented Information Technology Professional highly regarded as an out-of-the-box thinker known for pushing creative limits using cutting-edge technology to optimize technical initiatives. Highly skilled in project establishment, specification and execution processes, computer infrastructure maintenance, storage and data security.
• Recognized for expertise in the design, installation and configuration of information technology systems to drive company growth and technical innovation.
• Known for providing effective leadership in fast-paced, deadline-driven environments.
• Acknowledged for outstanding presentation and communication skills with superior technical knowledge utilized to solve complex IT issues.
• Excel at turning individuals into teams that work efficiently and exceed expectations.

CORE COMPETENCIES:

• Systems Architect
• Data Security
• Project Management
• Computerization Infrastructure
• Network Administration
• Contract Negotiations
• Strategic/Tactical Planning
• Team Leadership/Management
• Vendor Relations
• Business Solutions Analysis
• Facility Management
• Customer Support
• System Maintenance
• Budgeting/Capital Expenditure Planning
• Troubleshooting

TECHNICAL SKILLS:

Applications: Microsoft Office Pro 97-201 6, 365 (Word, Excel, PowerPoint, Access, Outlook, Project, Visio, SharePoint, OneNote, Publisher, InfoPath, Lync); Adobe Suite

Business Intelligence: Pentaho Business Intelligence Data Integrator, SQL Server Reporting Services (SSRS), Microsoft SharePoint

Cloud Platform: Amazon Web Services EC2, S3, RDS, Azure, Google Cloud, Dropbox

Communication: Cisco Call Manager Suite, InformaCast, Calabrio, Vistapoint, Skype for Business, Microsoft Lync, GoToMeeting, WebEx, Jabber, Spark, Slack, DeskAlerts, G Suite

Customer Service Systems: ServiceNow, Atlassian, Jira Software, Service Desk, Core, Confluence

Database Management Systems: Oracle, MySQL, Microsoft SQL Server, MS Access, Filemaker Pro

Email System: Microsoft Exchange 2003-201 0, Lotus Notes, 365 Exchange Online with Azure

Hardware: Dell, HP, IBM desktops, laptops, zero & thin client VDI devices; Brocade, Meraki, SonicWall, Cisco firewalls, voice gateways, routers, switches, wireless access points, VoIP phones; SecureWorks Virtual Counter Threat Appliance (VCTA), iSensor (IPS/IDS), Firewall, Log Vault, AMPD (sandbox), Redcloak (endpoint threat detection); IP cameras; printers, multifunction devices

Incident Management: xMatters, Everbridge

Methodologies: Waterfall, Critical Path, Agile, PMI

Mobile: Apple, Android mobile devices

Monitoring: Solarwinds Web Help Desk, Orion Network Performance Monitor, Netflow Traffic Analyzer, Server & Application Monitor, Lansweeper, WhatsUp Gold, Extrahop; AssetWorks/AiM

Networking: AD, GPO, WSUS, LAN/WAN, VPN, TCP/IP, DHCP, DNS, S/FTP, HTTP/S, IMAP, POP3, SIP, SMTP, SSH, TELNET, WINS, Wireless 802.11 a/b/g/n/ac, Ethernet, DSL, Cable, Fiber

Operating Systems/Platforms: Windows XP/Vista/7/8/10, Apple, Mac OS X, Linux Fedora/Ubuntu

Programming Languages: Visual Basic.NET, VBA, SQL, CSS, HTML

Remote Access: Remote Desktop, UltraVNC, Citrix Director, TeamViewer, GoToAssist

Security: Imprivata SSO; Sophos Encryption and Antivirus, BitLocker, PGP, Norton, TrendMicro; 2-factor authentication (2FA), Duo; mobile device management

Server Administration: Windows Server 2000-201 2 R2 (Active Directory, Group Policy, RDS, WSUS)

Server Hardware: Cisco UCS, HP ProLiant, Dell PowerEdge, IBM XIV Storage System

Storage: Nimble, Dell EMC and Compellent SAN Storage, Drobo NAS

System Backup and Restore: Acronis, Symantec Backup Exec, Veeam, Dell EMC, CompellentSystems Management: MDT, SCCM, SCSM, SCOM

Virtualization: VMware, ESXi Hypervisor, VMware vCenter, vSphere, Citrix, Stratodesk

Web server: Windows Terminal and IIS server

Website Technology: HTML 5, CSS 3, PHP, WordPress

Organizations: Association of Information Technology Professionals / Network Professional Association / Collegiate Entrepreneurs Organization / Kiwanis / SFFILM / Habitat for Humanity

Volunteering Experience: Burritos on a Mission / Network for Teaching Entrepreneurship / Visalia Rescue Mission / SPCA / Tournament of Technology / Service Visalia / San Francisco Intl Film Festival

Interests: Baseball, healthy/clean eating, art, going to concerts, plays/theatre, family time

Activities and Hobbies: Racquetball, running, travel, hiking, reading, writing, trumpet/guitar, gardening, film

PROFESSIONAL EXPERIENCE:

IT Project Analyst

Confidential, District Visalia, CA

Responsibilities:

• Orchestrated technical requirements for $27 million Cerner Millennium electronic health record project.
• Directed design, standardization, and implementation of $2.6-million network infrastructure upgrade, boosting speed by 1600% and reliability of network, telephony, and key information systems to more than 99.9%.
• Decreased inventory overhead, outsourced printer services, and consolidated purchasing and licensing by renegotiating and aligning contracts, and standardizing software and equipment to save $1.4 million annually.
• Led $1.5 million security initiative, bolstering posture and ratings from bottom decile to top quartile of industry.
• Redesigned and standardized data center layout from traditional uncontained configuration to hot-aisle containment system to save 40% in annual cooling system energy costs.
• Planned $800,000 voice system upgrade and re-design to improve stabilization and enable high availability.
• Secured implementation of backup system resulting in 180% improvement in recovery times, and oversaw server hardware upgrade resulting in increased redundancy, stability, and an 83% drop in related issues.

IT Manager/Administrator

Confidential, Fresno, CA

Responsibilities:

• Analyzed back-end SQL data against financial reports and revealed programming flaw saving $300,000 annually.
• Overhauled application development project by creating structured work and report format for ungovernable freelance programmer, resulting in on-time completion 22% under budget.
• Negotiated new contracts with vendors, reducing annual printing expenses by 62%.
• Oversaw implementation of electronic document management system housing 30 years of client data files.

IT P roject Coordinator

Confidential, San Francisco, CA

Responsibilities:

• Supervised five direct reports, and led steering and implementation teams of more than 75 contractors and vendors.
• Aligned IT requirements for a $25-million capital renovation project on an historic landmark building.
• Achieved 100% on-time delivery of project deliverables throughout three-year project lifecycle.
• Designed and managed systems to coordinate moving 200 tenants, minimizing downtimes and disruptions.
• Completed more than 850 face-to-face meetings and resolved more than 600 service requests over three years.