PROFESSIONAL SUMMARY:

• Above 12 years of experience in the field of Project Management and Business Analysis, Software Development of systems spanning various fields including Entertainment, Banking/Mortgage, Sales/BI, Marketing, Legal, Financial, Media, Beverage and Service Institutions.
• Product ownership and Delivery as per scope and within Schedule.
• Responsible for Client Management.
• Risk Mitigation, Project Planning, Scheduling and resource management.
• I have a specialization in Confidential Systems and Tools.
• Have a Masters degree in Systems and Engg. Management as the al background complementing the work of designing new Processes and improving existing processes and Integration, recommending tools to improve processes using IS tools.
• Manage Scope, Schedule and Resources effectively and ensure prompt delivery meeting quality standards.
• Experience in providing input to strategic planning, prioritizing and scheduling projects. Served as a member of the IT steering committee.
• Provided clear vision, devised strategic goals and executed plans to realize goals.
• Believed in continuous improvement of processes, performances and personnel though evaluation and measurement. Devised Objectives, drove through the implementation to achieve results.
• Managing Scope, schedule of projects. Manage demand and supply based on priorities and load.
• Provide direction, training to Business Analysts both at the macro and micro level.
• Delegation, Load balancing, supervision and Management of software resources.
• Outstanding organizational skills including ability to multi - task prioritize and manage i Confidential easingly complex issues.
• Defined and improved the existing standards for processes, templates and established documentation standards.
• Strengths include strong knowledge of UML and Rational tools, MS Visio, MS Project, PL/SQL, SQL Server and Oracle.
• Good knowledge of Business Analysis methodologies and Iterative Software Development Life Cycle (SDLC) using Rational Unified Process (RUP). Thorough knowledge of implementing RUP in all four phases of a project i.e. Inception, Elaboration, Construction and Transition.
• Understanding of the Business Processes, Analyzing and optimizing the processes, Defining Scope of the Project and User Requirements and converting User Requirements into Business Requirements and Technical Specification varied tools.
• Proficient in creating UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS Visio.
• Proficient with Requirements Management, Change Management and Configuration Management.
• Strong experience in White Box/ Black Box Testing, UAT, Unit, Integration, Functional, Stress, Load and Interoperability testing, planning tests, Writing test scripts, executing tests, and tracking defects.
• Dynamic and Assertive team player with Strong Commitment.

TECHNICAL SKILLS:

Databases Reporting Tools Technologies: SQL Server 2000, Oracle 8i/9i, Lotus Notes, MS Access. Business Objects - Crystal Reports, Xcelsius. Cognos, Decision stream. EDI, SOA

Languages/Packages: C, Java, Visual Studio .NET, LISP, COBOL

GUI/Documentation Tools: MS Office Suite, Macromedia Flash, Dreamweaver, Illustrator, Photoshop, Adobe Acrobat, XML, HTML, MS FrontPage, MS VISIO, MS Project.

Process Control Tools ERP/ Confidential: Rational tools, Source FORGE and other process control tools, Bugzilla, Mantis, Perforce, Remedy. SAP, Salesforce.com, Scriptorium, Confidential

Testing Tools: Rational Robot, Rational Test Manager, Mercury Test Director, QuickTestPro, WinRunner, LoadRunner

Technologies/Methodologies: SDLC, RUP, Agile, SCRUM, RAD, Extreme Programming, Other customized Processes

WORKING EXPERIENCE

Confidential, Downtown LA

Project Manager

Responsibilities:

• Project planning, resource allocation and management, Scheduling.
• Had total ownership of delivery.
• Managed scope, Level 1, 2 and 3 of Schedule.
• Tracked progress and followed up on Status of activities.
• Established standards in terms of process and documentation.
• Provided status updates and presentations to upper management and other departments on the projects and new initiatives.
• Worked with cross-functional teams and led initiatives successfully.
• Heavily involved in Vendor selection process and vendor management to assure delivery.
• Actively involved in Conflict and issue resolution.
• Part of Change control board that approved changes to requirements and approved enhancements.
• Responsibilities included writing RFPs, Charter and Proposal.
• Worked on Integration with Filenet, SharePoint and Oracle.
• Determine scope and prepare scope document.
• Creating a detailed schedule for the project.
• Create process flow diagrams.
• Organize and drive on prototyping sessions and brainstorming sessions and high-level meetings.
• Providing inputs on design and overall approach.
• Prepare and give presentations to upper management and the business.
• Work on testing the application.
• Work with users on training. Creating and providing training material.
• Plan and drive UAT. Track all issues and defects and report to higher management.
• Manage timelines and track tasks in TFS.
• Follow up on any production issues or questions.
• Drive high profile meetings and enabling the solution making.
• Worked with different affiliates within the group and determined common consensus plans.
• Record change requests and provide inputs for determining which request goes in which release.

Confidential, El Segundo, CA

Project Manager

Responsibilities:

• Determined and managed schedule and scope in detail.
• Worked on solutions to issues real time in brainstorming sessions to solve them.
• Tracked issues to provide solutions and achieve closure.
• Removed impediments so that resources can complete their tasks.
• Proposed improvement to processes.
• Lead meetings and conducted interviews with business and IT teams.
• Approving the SAS & COR documents. Also approving CRs.
• Review the HLD and test cases and provide feedback.
• Plan and drive UAT. Track all issues and defects and report to higher management.
• Provide status updates and present escalations of issues that are or might hinder progress.
• Conduct meetings and record decisions and action plans on IT solutions.
• Drive high profile meetings and enabling the solution making.
• Worked with different affiliates within the group and determined common consensus plans.
• Handled sensitive and high visibility issues and provided quality solutions.
• Created swim lane and other process flow diagrams to capture requirements.
• Acted as single point of contact and SME for the IT team.
• Involved in various levels of documentation.
• Determined the fields and the access levels for the application.
• Worked on security and determined the roles that need to get assigned to profiles.

Confidential SunAmerica, Woodland Hills, CA

Sr. Business Systems Analyst

Responsibilities:

• Responsibilities include gathering and documenting business processes in
• Identifying gaps by conducting a thorough testing of existing documentation of policy documents, procedures and other supporting documentation.
• Remediating gaps through identifying and proposing solutions.
• Solutions to remediate gaps included Policy documents, Procedures and other supporting material including but not restricted to diagrams, charts, reports, process documents etc.
• Worked with Information security analysts and Information security architects to work on Information security related information.
• Performed testing of existing policy documents to ensure completeness.
• Conducted and facilitated meetings for arriving at common consensus in solutions.
• Co-ordinated projects of remediating various audit gaps identified.
• Implemented the gap remediation by working with various resources of the organization.
• Coordinated with Houston resources who were remotely located.

Confidential, Century City, CA

Project Manager/ Business Systems Analyst

Responsibilities:

• Responsibilities include gathering and documenting business processes and business requirements for the entire process.
• Worked with different affiliates within the group and determined common consensus plans.
• Handled sensitive and high visibility issues and provided quality solutions.
• Created swim lane and other process flow diagrams to capture requirements.
• Acted as single point of contact and SME for the IT team.
• Involved in various levels of documentation.
• Helped in determining schedule and scope in detail.
• Worked on solutions to issues real time in brainstorming sessions to solve them.
• Lead meetings and conducted interviews with business and IT teams.
• Determined the fields and the access levels for the application.
• Worked on security and determined the roles that need to get assigned to profiles.

Confidential, Irvine, CA

Sr. Business Systems Analyst

Responsibilities:

• Responsibilities include gathering and documenting business and system requirements for the initiative and re-engineering of business operations/processes to improve operational effectiveness.
• Leverage knowledge of project planning and estimation to make functional designs for Project and Portfolio Management Application.
• Worked on creating L2 (level 2) scheduling documents for the project.
• Kept track of status updates and reported to management on both daily and weekly basis.
• Initiated discussions on possible automations and where data can be kept in sync. Also provided solutions on the same for automation of SAP system with HP PPMC system.
• Designed concepts of Mapping tables on how to keep information in sync both automatically and override through a UI.
• Conduct meetings and follow up on the gaps from the business.
• Came up with Process Flow Solutions and did the entire process diagrams along with Activity and Sequence diagrams.
• Conducted high profile meetings for getting concurrence on solutions vital issues.
• Work on Process Flow diagrams in Visio to document processes and provide solutions in design for improvement of the same.
• Identify and maintain Actors list and User groups. Also determine the user security for each of the roles identified for access.
• Worked on Risk Mitigation, Issues and Application support design process.
• Documented the entire Resource, Demand management modules, Change Mangement and Asset management of HP PPM with process flows and use cases.
• Worked on defining exception scenarios, exceptions reports and the recursive course of actions with Directors and Sr. Managers.
• Write Test Planning and UAT planning documents and test scripts.
• Coordinating the whole UAT process and resolve issues, bug fixes, validation testing etc.
• Worked on identifying training areas for specific groups for complicated processes.
• Worked on preparing Training Material and user guides for the users and the support/ sustain team for the application.
• Prepared placemats for training.

Confidential, Agoura Hills, CA

Sr. Business Systems Analyst

Responsibilities:

• Worked with the users across all different BUs and elicited functional requirements.
• Did an impact analysis and identified systems and components impacted by the change at the micro level.
• Interacted actively with the Vendor and other team members to arrive at solutions in brainstorming sessions that I conducted.
• Produced Functional Requirements Documents based on the BRD.
• Made sure that the solutions provided were meeting the SLAs determined by the management and the BRD.
• Worked with the architecture team on certain estimates and timelines for Stability projects.
• Identified the Use cases and provided detailed use cases of the scenarios.
• Elicited exception scenarios and came up with use cases and solutions for the same.
• Worked with the DBA, DW and reporting team on generating intelligent reports on productivity and profitability for the executives.
• Devised processes for determining the entering of event logs into the Database systems and concluding as to when they need to be configurable by the administrator.
• Helped design Data Models and Reports based on Business requirements.
• Used custom built process control tools to follow waterfall methodology. Worked with the rest of the team in making sure the process was followed in the project.
• Participated and provided inputs in producing High Level Design Documents.
• Identified the communication points and the information that needed to be communicated and the acknowledgements to be sent.
• Conduct meetings and follow up on the gaps from the business.
• Came up with Process Flow Solutions and did the entire process diagrams along with Activity and Sequence diagrams.
• Participated in peer reviews and provided inputs for the same.
• The project used ESB and MQs for communications within the process. Was part of the team instrumental in determining where to use which one of the technologies.

Confidential, Irwindale, CA

Project Manager

Responsibilities:

• Worked with the business users across all different BUs to drive requirements elicitation.
• Organized meetings with business and conducted high pressure meetings.
• Reported and Presented the project updates of various projects to the upper management.
• Responsible for follow up activities of various projects and maintaining status.
• Project coordination and spearhead all support activities on managing Scope, schedule and budget.
• Conduct meetings and follow up on the gaps from the business.
• Oversaw and reviewed the BRD for the project.
• Oversaw the entire data team and data mapping based on business.
• Reviewed the process flow doc and the diagrams.
• Reviewed the step detail document and provided inputs.
• Lead the data team on the functional side to determine the fields required for each Functionality.
• Organized the test plan and made preparations for what needs to be done.
• Handled multiple projects that were smaller in size along with the main project and contributed in pertinent areas.

Confidential, Mountain View, CA

Sr. Business Analyst

Responsibilities:

• Worked with the users across all regional offices across the globe and elicited requirements.
• Worked with Vendors from different organizations and coordinated in implementing the project with tight deadlines.
• Managed different client contacts and served as the point of contact and the resource person for the project.
• Defined and Managed Scope under the directions of PM.
• Tracked Change Requests and worked with business to prioritize CRs.
• Provided status updates on all the scope of work involved in the project.
• Helped the Project Manager in planning and load balancing by delegating work and guiding other members as needed.
• Created and maintained databases of Monitoring and trending the project costs along with resources keeping in mind the schedules and priorities.
• Create and maintain QA Plan, Organization Structure and Change Management process.
• Defined and maintained the RTM (Requirements Traceability Matrix).
• Worked on Functional design and Logical design of systems interacting with the business and the IT team.
• Worked on the BRD and FBTDR.
• Created Work flows and documented the use cases for the application.
• Designed work flows for the application and improved on existing work flows.
• Was in charge of the entire Configuration Document.
• Prepared the Migration Document and coordinated the smooth glow of migration process.
• Interacted with the whole team to gather technical details to fill in the document.
• Conducted reviews of other documents of the project.
• Worked through the testing phase in resolving issues with the business and the development team.
• Coordinated the Migration Process.
• Conducted CRP sessions and UAT sessions for different releases.
• Worked on Change management and implemented the changes in the system.
• Worked on users, roles, and profiles and was doing the admin work of maintaining users for the application.
• Worked on preparing Training Material and user guides for the users and the support/ sustain team for the application.

Confidential Inc., Santa Monica, CA

Lead BA/ Requirements Manager

Responsibilities:

• Led and team of 5 BAs who were working across different domains in different projects.
• Managed resource capacity and load balancing.
• Estimated demand to match with supply.
• Strengthened the department with excellent talent acquisition.
• Provided inputs for the steering committee on workload, strategy and priorities
• Participated in the technical review committees.
• Managed overall department capacity and deliverables.
• Interacted with the entire RBNA HQ, regional offices and elicited requirements from top executives of the company.
• Improved efficiency of the BA wing (includes speed and quality).
• Designed on Application support in the area of Service operation and Application support (Event, Incident, Request, Problem).
• Designed the Application Support Process and improved turnaround time.
• Designed and established Document standards, templates, process control for the team.
• Worked on escalation guidelines and exception handling guidelines.
• Provided valuable inputs to the steering committee.
• Assisted in technology selection for the application, based on Cost-Effectiveness and Quality with an eye towards the future. Also worked on Make vs. Buy
• Wrote RFP/RFI documents for new service requests. Worked through the decision making process that resulted from RFPs and RFIs.
• Gave inputs to Budget, Resources and Schedules for multiple projects.
• Worked with different teams on various projects on security with role definition, user group and provided input in solutions to problems on issues of security.
• Handled application ownership of mobile project which used Blackberry in the Sampling Data Centre Project (SDC).
• Worked with the IT hardware department and outside vendors on hardware requirements and network connectivity.
• Performed SWOT analysis, Cost Benefit Analysis and other necessary analytical tools in the process of decision making.
• Performed systematic research and came up with recommendation of tools to be purchased on behalf of the IT department.
• Designed templates for documents and was involved in standardization of the documents in all sections of the project team.
• Created a whole document structure that the team needed to follow and store in process management.
• Designed the entire Application support process and devised a web based application to implement the same.
• Made presentations on issues, solutions and proposals to upper management.
• Interacted with external clients on behalf of RBNA on various requirements, tools and support issues.
• Was in charge of the total documentation of the project.
• Worked simultaneously with different departments of the organization ranging from the business and the IT division in the implementation of solutions to most complex problems in the system.
• Played a significant role in the devising of the methodology for the project.
• Gave input regarding the scheduling of projects and determining the timelines.
• Participated in the decision of the scope of the project and identifying the critical issues that needed to be addressed immediately.