SUMMARY:

• Business and technology leader with strong ability to operate across organizational boundaries, with entrepreneurial passion, creativity and strategic instincts to enter new product and market segments.
• I have been a technical consultant for 20 years and I am currently looking for contracts in the San Diego region.

TECHNICAL SKILLS:

• Technical Project and Program Management (Certified)
• Consumer Product Management
• Agile/Iterative/Hybrid Software Development
• Building team comradery to get the highest quality/quantity production
• Business Process Improvement (Ops and or Technical)
• Software/System Evaluation and Implementation
• System Integration

KEYWORDS:

SEO, Call center, Project, Program, Portfolio, Software, PMP, PgMP, PMI, Senior, PMO, Web, Infrastructure, Director, MS Project, Project Server, Complex, Contract, Consultant, CRM, SharePoint, Risk Management, Process Automation, transparent, veteran, ISO9000, HIPAA, ASTM, API, FCRA, Regulator, Regulation, USCG

PROFESSIONAL EXPERIENCE:

Confidential

Director

Representative Duties:

• Provided leadership for three teams of consultants.
• Developed and maintained legal agreements with vendors and clients.
• Responsible for utilization (billable hours) and revenue from my team of 12 people.
• Provided business process improvement to clients.
• Collaborated with other departments to develop a standard program and project management process for operations.

Confidential, San Diego, CA

Director

Representative Duties:

• Managed project to evaluate transfer of business - critical systems into the cloud. The project included three major systems running on variations of UNIX (HPUX, RHEL, Solaris). Managed full effort from discovery, inventory, RFP and vendor selection and due diligence.
• Managed design and implementation of ServiceNow to replace Remedy help desk system. The new system supports over 2,000 locations and up to 90,000 users. Project included process mapping and evaluation, process improvement and significant design of model for configurable items, categories and resolution, supporting trending reports and integration with third party service providers and NOC monitoring system.

Confidential, San Diego, CA

Director

Representative Duties:

• Established Agile-based Enterprise PMO
• Divided all technical assets into product lines
• Assigned product owners to guide strategy
• Implemented procedures for identifying high-priority initiatives
• Taught product owners to identify minimum marketable features (MMF)
• Created process for assigning MMF’s to monthly releases
• Trained scrum masters and oversaw daily scrum meetings with IT and Business
• Partnered with Marketing department to gather data from external clients and ensure effective communication with all business partners and clients
• Managed 3 Business Analysts, 3 Project Managers, 8 software engineers and 2 Quality Analysts

Confidential, San Diego, CA

Senior Project Manager

Representative Duties:

• Taught Agile methodology to project teams and executive stakeholders
• Revised project work-product requirements to reduce project documents (BRD/FRD/TRD)
• Managed integration of financial systems, infrastructure and telecom with recent acquisition
• Managed 5 project teams including technical resources (analysts, developers, QA) as well as business resources from multiple disciplines
• Responsible for project budgets to $4.5M with approximately 30 project members.

Confidential, San Diego, CA

Manager

Representative Duties:

• Technical liaison for 1500-member Internal Operations Business Unit:
• Managed technical Business Analysts and Project/Program Managers.
• Developed IT policy, job descriptions, hired and fired technical resources.
• Developed and expanded call center systems in USA and India to support 1,200 seats.
• Formed a strong strategic partnership between Business and IT.
• Translated Business objectives into IT strategy.
• Acted as the primary liaison for business leaders on topics of alignment, demand management, and technical governance.
• Became the trusted advisor to Operations Department by building a culture of transparency and accountability.
• Portfolio Management
• Served as the first point of contact for the Business on all portfolio management activities.
• Discussed and challenged project business valuation and prioritization.
• Managed PMO team members who carry out the following roles: Project Manager, Scrum master, Product Owner, Analyst and Project Coordinator.
• Vendor management, contract negotiation, SLA management and corrective action.

Confidential, San Diego, CA

Director

Representative Duties:

• Established Project Management Office (PMO) to evaluate, prioritize and implement business objectives and ensure effective use of technical resources.
• Defined and implemented methodologies for Agile and waterfall software development.
• Defined and socialized process for measuring operational performance against benchmarks to support continuous improvement.
• Managed direct reports including project managers and business analysts. Managed multi-departmental teams to 40 members and project budgets to $5M.
• Responsible for portfolio for Federal and Online Document Management lines of business representing annual revenue of $100M.
• Vendor evaluation, contract negotiation, requirements definition and gap analysis, RFQ/RFP, MSA/SOW.
• Process Improvement, mapping as-is and to-be process improvement, including gap analysis and implementation of improvements.
• Service Level Agreement (SLA) creation and management.
• Vendor management.

Confidential

Founder & Chief Consultant

Representative Duties:

• Clients in commercial software and finance.
• Largest project budget was $11M with 100 team members.

Confidential, Poway, CA

Director

Representative Duties:

• Technical liaison responsible for Product Development, Finance, Legal, HR and Supply Chain business units.
• Created annual strategic plans to align business objectives with enterprise goals.
• Managed project portfolio averaging 20+ projects and budgets averaging $25M.
• Largest project budget was $24M with 45 team members spread around the globe.
• Vendor evaluations and contract negotiations, requirements definition and gap analysis, RFQ/RFP process, development and deployment.
• Assisted business units in development of annual technology budgets.
• Service Level Agreement (SLA) creation and management.
• Vendor management.

Confidential, Chicago, IL

Director

Representative Duties:

• Established program management methodology for Professional Services team.
• Technical consultant during pre-sale.
• Master Service Agreement (MSA) and Statement of Work (SOW) negotiation.
• Onsite management of custom eCommerce B2B creation.
• Managed project teams of software engineers and quality control testers.
• Software development.

Confidential

Senior Manager, Consultant

Representative Duties:

• Program Manager for $40M software improvement program for large healthcare company. Scope included support for HIPAA requirements. 9 projects, 160 team members.
• Reported progress to CEO and Board of Directors.
• Created and socialized SDLC for Yum Brands.
• Managed IT services for clients in Health care, Insurance and Software industries.
• Negotiated master service agreements and statements of work.
• Managed and inspired globally distributed teams to fulfill customer requirements.

Confidential, Portland, OR

Chief Technology Officer

Representative Duties:

• Accountable for selecting technology to meet business needs.
• Managed R&D team in development of cutting edge manufacturing automation.
• Accountable for global infrastructure including networking and telephony.
• Software and database development.