SUMMARY:

• 12+ years of experience in Network Operations Support, Network Monitoring, Management and Documentation.
• 9+ years of extensive experience in Installation, Configuration, Upgrading, Support and Maintenance of Windows, Linux flavors like RHEL, CentOS, other Unix flavors like Sun Solaris, IBM AIX and HP - UX Operating Systems
• 5+ years’ experience on VMware server virtualization technologies, P2V conversions, building and supporting vSphere 4.x/5.x platforms.
• Hands-on experience diagnosing, troubleshooting networking, hardware & Linux/Unix/Windows server services issues, and performing preventive maintenance.
• Knowledge of NetCool, CA Spectrum, HP OpenView, Splunk, Nagios Tools and the Remedy Ticketing system.
• Day-to-day task implementation in RedHat Linux including upgrading rpm’s, kernel and HBA driver
• Information security life cycle knowledge; including risk management, vulnerability assessment, remediation, incident response, auditing, policy development and enforcement.
• Experience supporting database systems including Oracle and MySQL in Linux and Solaris environment.
• Experience in installing, configuring and maintenance of Veritas Cluster Manager
• Good communication and interpersonal skills. Ability to work in a team or on an individual basis.
• Strategy-driven Project Manager and Technology Operations Administrator with wide ranging experience working in large, complex and rapidly changing enterprise environments, utilizing diverse strategies to maximize productivity
• Result-driven manager with experience identifying and mitigating technology risk.
• Demonstrated record of improving operational efficiencies and customer service levels in parallel with implementing technologies to support new business objectives.
• MBA business acumen, excellent communication and interpersonal skills utilized to bridge gap between business and technical teams.
• Experienced in Installation of Operating Systems, Packages and Patches, adding peripherals, maintaining user accounts, System Security maintenance, backup/recovery, performance tuning, troubleshooting at various levels etc.
• Extensive experience with Kickstart in Redhat Linux, Jumpstart in Solaris, Ignite in HP-UX.
• Excellent knowledge of clustering techniques to ensure high availability.
• Excellent knowledge of load balancing and clustering techniques to ensure high availability.
• Experience writing/modifying shell scripts for process automation of systems, applications, backups etc.
• Security management like performing security health checks as per policies/procedures, patching the servers based on the advisories for the applications and operating systems.
• Experienced in implementing and administering VMs using VMware ESX 5.x and vSphere 4.x and vCenter and building KVM Hypervisor.
• Good knowledge of implementing Disaster Recovery and Business Continuity strategies.
• High-Level Program Manager with knowledge of Information Technology (IT) and business management experience, with key emphasis on infrastructure management, vendor management and program management.
• Demonstrated ability to communicate and collaborate well with customers, management, IS professionals and project teams resulting in effectively facilitating and rectifying business and technical solutions.

TECHNICAL SKILLS:

Operating Systems: Linux (RHEL, CentOS), HP-UX, AIX, Sun Solaris 8, 9, 10 &11, Windows NT, 2000, 2003, 2007 Server, 2012 R@, Windows XP, Vista, 7, 10

Database: Oracle 8i/9i/10g/11g, MySQL

Monitoring: NetCool, Splunk, SysEdge, HP OpenView, CA Spectrum, Nagios

Management Software: HP OpenView, Compaq Insight Manager, BMC Patrol, Remedy, Solarwinds, Spiceworks

Virtual Server: VMware ESX 5.0, VMware Infrastructure Client

Web Server: Apache2, Tomcat, IBM Websphere, Weblogic

Other Tools: SSH, NFS, AD, DNS, DHCP, yum, Samba, Firewall, Puppet

Backup/Restore: VERITAS NetBackup, Synology Diskstation

Project Management: Infrastructure Management, Project Integration, Vendor Time, Cost and Risk Management, Program Management

Business Development: Relationship Building, Marketing Strategies: Product and Services Development and Improvement

PROFESSIONAL EXPERIENCE:

Confidential,Dallas, TX

Project Manager/IT Project Consultant

Responsibilities:

• Drove the delivery of core initiatives within IT Operations; coordinating technology teams (System Administration, Corporate IT and Network Engineering) and medical teams through the definition, execution and delivery of projects.
• Provided technical oversight on installation and delivery of Microsoft Server (2012 R2) Active Directory (DS, DHCP, DNS) and SQL Server database; Synology Network Attached Storage (DiskStation) solution; Cisco-based network communications and IP Telephony (CUCM - CallManager); Virtualization deployment with VMware; Windows 7 deployment; User overall desktop management; and Information Security (with McAfee ESM) and Protection (with Barracuda Security Gateway).
• Installed, configured and deployed Spiceworks for hospital wide Inventory/Asset management, entire infrastructure Network monitoring, Help Desk/Ticketing system, and also for management of software patch deployment and overall security assessment.
• Actively drove the implementation of project deliverables (as defined in the project charter) while helping to ensure the budget, scope, schedule, risk and quality met specified success criteria. Worked with business partners, vendors, technology and project management staff to ensure agreement/adoption of project objectives/deliverables.
• Manage relationships with IT vendors to ensure cutting edge technology is being used, and building internal relationships to provide the best troubleshooting and support on hardware and software to employees’ hospital-wide.
• Monitor and optimize the internal IT infrastructure for increased efficiency and communication.
• Work with departments to understand technology needs and develop solutions based on those requirements.
• Worked with third party providers and technical partners on the delivery of the Medical Center software systems; such as EMR (VersaSuite), CRM, and Inventory Management systems with CareFusion (Alaris and Pyxis).

Confidential, Potomac, MD

Project Lead, Technology

Responsibilities:

• Reviewed, qualified and negotiated agreements with contractors, architects, engineering firms and suppliers.
• Performed installation, configuration and maintenance of Redhat and CentOS Linux 5.x/6.x/7.x
• Responsible for evaluating, recommending, designing and implementing solutions and best practice to ensure successful data center migration, optimal availability, performance and resource utilization of multiplatform infrastructure, supporting core business applications.
• P2V conversions, building/supporting vSphere 4.x/5.x platform, building cloud VMs.
• Creation of virtual servers, cloning and migrations of the VMs on VMware vSphere 5.0
• Installation, configuration and Operating System upgrade on Sun Solaris 8, 9, 10, on Sun Servers.
• Performed daily backups, restoration of data as per requests from developers using Veritas NetBackup.
• Configuration of LVM (Logical Volume Manager) to manage volume group, logical and physical partitions and importing new physical volumes.
• Provided administration support for Linux kernel, memory upgrades, and swap area. Redhat Linux Kickstart Installation. Configuring DNS, DHCP, NIS, NFS in Redhat Linux.
• Supported the backup environments running VERITAS Net Backup 6.5. Used VERITAS NetBackup in performing Backup and Recovery for terabytes of data. Comprehensive disk management using VERITAS Volume Manager.
• Systems and Network monitoring using HP OpenView in a multi-server (Unix/Windows) environment.

Confidential, Silver Spring, MD

Team Lead, Network Operations

Responsibilities:

• Responsible for management and delivery of Discovery global network infrastructural support and application system, with operations in the US and Canada, Europe, Asia and South America.
• Maintained and monitored all of company's servers’ operating system and application patch level, disk space and memory usage, user activities on day-to-day basis. Worked with monitoring tools as Nagios and HP OpenView.
• User administration on Sun Solaris and RHEL systems, HP-UX machines, management & archiving.
• Installations of HP Open view, monitoring tool, in more than 3000 servers.
• Creation of VMs, cloning and migrations of the VMs on VMware vSphere 4.0 and building KVM Hypervisors. Also worked in clustering techniques to ensure high availability and GFS deployment.
• Worked with DBA team for database performance issues, network related issue on Linux / Unix Servers and with vendors for hardware related issues.
• Experience in Servers consolidation and virtualization using VMware virtual infrastructure, VMware ESX.
• Built, installed and configured Windows/Solaris/Linux Infrastructure at cold site to support Disaster Recovery/Business Continuity plan as well as documented procedure to perform disaster recovery exercise.
• Led effort to consolidate hardware across board by implementing virtualization, upgrade OS and implemented best practices for corporate data backup solutions, operation procedures and managing backup operations.
• In-depth knowledge managing mission-critical 24x7 infrastructure production environment running critical applications. Provided 24/7/365 operational support for application and participated in on-call rotation coverage.
• Provided service support and delivered business alignment initiatives to define value chains, policies and standards, as well as formulate IT principles (ITIL).
• Monitor and follow-up on any outages involving DCI’s production network and networking equipment. Responsible for disaster recovery/business continuation. Generate trouble tickets and resolve outstanding tickets using Remedy.
• Engaged in the creation and enforcement of policies and procedures related to Discovery’s production network.

Confidential, Sterling, VA

Systems Administrator

Responsibilities:

• Provided network management, support and monitoring utilizing Cisco. Performed network security assessment and audits, which includes vulnerability assessments, risk assessment, penetration tests.
• Monitor and manage servers and networks in support of all hosted systems.
• Perform software installation, upgrades and migration to Unix (Solaris 2.7 to 8) and Windows (NT to 2000) operating systems and layered software packages and maintain them in compliance with established procedures and service level agreements and in alignment with enterprise IT standards.
• Disk management and implementation of RAID levels using Solstice DiskSuite.
• Providing Systems support duties on several platforms to end users, software installation, configuration and administration in a windows/UNIX environment.
• Part of team that implemented the migration of the US Customs and Internal Revenue Service disaster recovery operations to the new Qwest Data Hosting facility.
• Worked with DBA team for database performance issues, network related issue on Linux / Unix Servers and with vendors for hardware related issues.

Confidential, Rockville, MD

Network Operation Center Engineer

Responsibilities:

• Managed client operating system, user accounts and groups, disks and filesystems applications and disk space usage.
• Troubleshoot, evaluate, install and support microcomputer hardware such as Dell, Compaq and other IBM compatible desktop and notebook computers, network-interface cards and modems.
• Troubleshooting operating systems such as WIN NT4.0, WIN95, 98 and 2000. SUN, HP-UX and AIX.
• Effectively interacting with vendors, internal and external users to maintain users’ satisfaction by resolving trouble tickets within specified response and fix times.
• Trained users on several applications software. Designed and created training manuals and training schedules on operating systems and application software.
• Troubleshoot network connectivity problems using network analyzing and TCP/IP tools, including network monitor, trace route, route print and ipconfig.
• Network and Router monitoring using, HP OpenView, Spectrum3, Site Manager and Cisco Works.
• Provided day to day support, trouble ticket resolution and timely completion of rollouts to about 1650 employees, provide technical support to users remotely using PC Anywhere and over the phone.
• Maintenance of computer system software and hardware, as well as administration of network management systems using HP Open-view and NetCool.
• Troubleshooting network performance and connectivity problems. Responded to incidents and reported findings. Provided resolution of escalation ticket from various groups within the managed network service.