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Senior Program Manager Resume

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SUMMARY:

  • Unrelentingly Technical and Tenaciously Hands on Expert.
  • Any - Shore Delivery of Service and Support to the Customer
  • Hands on, day-to-day Enterprise Network and Systems Management.
  • Experience in the following sectors: Federal Government, Military, State and Local Government, Healthcare, Energy, Entertainment, Hospitality, Petroleum, Finance, Security, Automotive, Disaster Recovery
  • Senior Level Technical and Operations Management to the International Global Enterprise.
  • Designed, implemented and managed Hi-Performance Multi-National Global Data Centers & ISP’s Network Infrastructures.
  • International Support of Hostile Computing Environments
  • Managed, cultivated and inspired large numbers of staff.
  • Particularly strong in the areas of Enterprise Technical Systems Support, Technical Architectures, cost/budget management, staff development, vendor relations, procurement negotiations/contracts, and end user relationships.
  • Very technical, very hands on.
  • Setting long-term strategic goals and tactical plans, procurement of hardware, software, and professional services, recruitment, organization and management of staff, technical support management, multi-platform integration project leadership, and data center relocation/startups.
  • Consistently recognized ability to interpret, communicate and implement complex technical issues and information into business needs.
  • International Disaster Recovery and Business Continuity expert with multiple real-life activations
  • Excellent Executive presentation, oral and verbal communication skills
  • Single point of contact to the global enterprise.
  • Expert level support for 1 to 40,000 Servers & 145,000 Client Seat Environments
  • Administration of 10+ Petabyte environments
  • Large scale Applications & Operating Systems Support
  • Physical Enterprise Datacenter Moves/Migrations.
  • Multimillion-dollar global enterprise project management.
  • Desktop/Workstation OS upgrades and rollouts to Vista/Windows 7
  • Expert in Microsoft 2008/2003/Windows Datacenter, Unix/Linux, Novell, LPARS environments.
  • Designed, implemented and managed international enterprise-wide Disaster Recovery Systems and global procedures and policies.
  • Managed enterprise wide budgets and vendor relationships
  • 1MM+ Project budget management.
  • Fiscal durability, SOX, HIPPA, GovSec, Governmental compliance.
  • No Fail Security to the Global Enterprise.
  • Vulnerability Assessment & Penetration Testing and Remediation.
  • Designed, implemented and managed enterprise-wide network security systems and procedures and policies.
  • Business Process analysis and management.
  • Extremely technical to the component level for Confidential, Confidential, Confidential, as well as others
  • Operations including no fail power, cable plants, cold air.
  • Designed managed and implemented various types of Fusion Centers for command and controls systems as well as Help Desks and Call centers.
  • Strong understanding of virtualized environments in several areas (compute, storage, network) including experience with orchestration layer implementations the include network provisioning operations.
  • Experience in data center facilities design (Hot/Cold air containment/airflow designs, cabling standards, cabinet designs, power distribution design and power capacity planning/calculation, raised floor and slab facilities designs, etc.
  • Ability to professionally handle multiple tasks in a pressured environment and ability to prioritize projects and establish schedules for their timely completion.
  • Demonstrated knowledge/experience in multi-tiered data center networking with expert knowledge and experience in technology integration and network design.
  • Extensive knowledge and understanding of technologies/architectures including: DWDM, 10Gig media standards (optical and electrical), MPLS, TCP/IP protocol suite, Ethernet 1Gig/10Gig and emerging 40Gig/100Gig)
  • Extensive knowledge of Cisco and Juniper HW and SW (JunOS/IOS/CATOS/NX-OS), ISSU, Cisco ICM/UCCE, Cisco CVP, Cisco E911, Cisco UCS, Cisco IPIVR, Cisco Call manager, Cisco UCCX, VXML Gateway configuration balancing HW/SW, L2 and L3 virtual firewalls, Spanning Tree Protocol standards,
  • WAN Acceleration technologies, Security protocols (IPSEC/TLS/EAP)
  • SAN & NAS infrastructures including EMC-Isilon, ECS, NetApp, 3 PAR, Confidential, Quantum (StorNext), Fujitsu, Hitachi and associated Fabrics and hardware.
  • Demonstrated technical knowledge of Windows server, Linux UNIX, VMWARE, XEN, and Confidential OS’s.
  • Application analysis (detailed packet capture analysis), network design, network management systems and troubleshooting techniques.
  • Advanced communication skills, particularly the ability to communicate technical information to non-technical audiences.
  • Proven technical expertise in the integration of network devices and services in a multi-platform computer and network environment.
  • Leads Data Center telecommunication projects, including research and recommendation of new Data Center networking technologies.
  • Manages the delivery of key global network projects that are executed by telecom suppliers.
  • Provides guidance to other staff members on medium-to-large scale network related projects including preparation of budgetary input for network hardware, software and services. Communicates project design requirements to telecom suppliers.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

  • Principal consultant for boutique consultancy specializing in project based international Datacenters, global hi level network operation centers and cyber security, storage and compute layers.
  • Sole source individual contributor and Project management for CBS Television, Showtime Worldwide, City of Santa Monica, Computer Sciences Corporation, Port of Confidential of Confidential, Confidential Harbor Department, as well as Conway Freight Lines, Confidential, Black Box, Albertsons, Safeway, M & C Saatchi Ad Agency and several others.
  • Projects included; full implementation from scratch of NOCs and GNOCs.
  • Secret Internet Protocol Router Network (SIPRNet) and Sensitive Internet Protocol Router Network (NIPRNET), JWICS Network architectures.
  • Global Enterprise Digital Asset management systems with associated ingest, transcode and storage tiers.
  • Installation of 7000 metropolitan grade Wi-Fi access points as well as 2400 Avaya switches and ip phones.
  • Hands on design, installation and termination of Single and Multi-Mode fiber totaling more than 50K FT.
  • Spin up of local and bi-coastal load balancing data centers and associated disaster recovery and business continuity infrastructures.
  • City of Santa Monica, design, management and care feeding of city wide Telecom and e911 systems. Citywide Disaster recovery and fail over mechanisms sole design and implantation. Extensive VoIP redesign and implementation.
  • Management of city wide fiber backbone. Architecture and tuning of federal cyber security and municipal protection, IDS and IPS matrixes and systems. Extremely close interaction with various federal agencies to ensure no unauthorized by any person or persons including malicious foreign state sponsored activities.
  • 5th tier support to the component level. Created trained and participated in after hours on call rotation with end user staff. Implemented Change Controls. Rack and Stack and configuration of blade chassis and network appliances. Removal of cost inefficient servers and implemented VMWare whenever possible. Hands on P2V and V2V, with HA and FT. Budgeting cost analysis. Pro forma profit and loss. Global bid and RFP/RFQ creation and managing. Installation of products such as Solarwinds, Orion, BMC, Openview and Remedy for example.

Confidential

Managing Architect/Program Manager

Responsibilities:

  • Lead senior staff engineer for multiple major client projects
  • Personally, architected, implemented and solely project managed an entirely new school district wide Microsoft Active Directory and Email network in parallel to a 16-year-old existing legacy Novell network for the La Canada~ Flintridge School Migration from Novell to Active Directory;
  • 9000 user migration from GroupWise to Exchange UM; 4500 users and migration from GroupWise to Office 365 Cloud; 4500 users.
  • Installed and configured Confidential blade chassis. Implementation of 200 Terabyte SAN
  • Redesign of campus network consisting of over 175 switches. Rollout District wide of Windows 7 for 6500 plus users. Network cabling plant addition with 18 miles of cable pulls. Complete firewall redesign and remote access redo. Design of Apple Confidential specific labs as well as Confidential /Wintel specific labs for 400 students’ daily usage.
  • District wide full spectrum cybersecurity, vulnerability and penetration assessment testing and remediation to include data storage & architecture and planning with cybersecurity and data integrity facilities as well as real time monitoring of these environments.
  • Design and implementation of district wide disaster recovery and business continuity plans, procedures, vendors and implementations. Mitigation of numerous out of scope deltas.
  • Led various project management meetings with superintendent and various executive staff members.
  • Became integrated as staff, Budgeting cost analysis, profitability matrix, and procurement.
  • Personally, responsible consultancy for cyber security, fiber data networks, Wi-Fi planning and support for the Tournament of Roses Parade, Rose Bowl Stadium, the Tournament of Roses Association, U. C. L. A Football games, as well as the NCAA Division1 Football Championships the Rose Bowl Game.
  • Hands on project management and technical operations supervision
  • Interfacing with La Canada Flintridge School District and BOD, City of Pasadena and the Tournament of Roses Association senior c level representatives as to real world architecture, state of the network, budget requests, line item approvals and large scale event planning.
  • Router and switch infrastructures, physical Cat 5 cable plants. Fiber optic &Telco cable plants. All IDFs/MDFs management.
  • Architecture and Production operation of Cisco router and switch management. Designed real-time net-flow and real-time port monitoring. Architected Network Monitoring tools and services. Designed and configuration and fault tolerance. Architected real-time IDS/IPS.

Confidential

Senior Enterprise Project Manager

Responsibilities:

  • Senior Principal Staff engineering consultant for Synnefo, a premier technical and business strategy consulting firm dedicated to providing custom-designed, excellent, technology services for the next generation data center for Fortune 100 entities. Delivering Infrastructure, Virtualization, and Cloud Computing Services, implementations, deployments and management of next-generation enterprise IT infrastructure.
  • Personally, provided hands on complex engineering solutions for global multibillion-dollar entities.
  • Full life cycle project management and delivery to the customer.
  • Engagements include: HedgeServe: The nation’s largest Hedge Fund at 188 billion dollars required a global Exchange UM 2010 Migration and vast Active Directory remediation while undergoing an audit and in very small time frame.
  • Sanyo / On Semiconductor: Merger and Migration Project. Migration of 20,000 mailboxes from Exchange 2003 to a new global Exchange UM 2010 design. Sole creation of global Exchange topology, server sizing, costing, global C-level presentation and explanations of cost vs. benefits.
  • CBRE: Migration of 40,000 global mailboxes and users. Consulting for the following types of projects for various customers:
  • Heavy Virtualization Assessment, sizing and global implementation. Planning and Architecture Design
  • Deployment of Virtual Infrastructure. Virtualization Project Management, Virtualization Planning and Architecture Design. Virtual Infrastructure Deployment, Desktop Virtualization. P2V or V2V Migration Planning and Execution. P2V Migration and Server Consolidation, Virtualization Jump-Start
  • Ongoing Management of Virtual Infrastructure,
  • Disaster Recovery Planning and Deployment. Deployment Design & Project Planning, Resident Operator Services. Deliver well-designed and deployed virtualization solutions
  • Reduce risk by leveraging best-practices and methodologies. Accelerate solution delivery to increase value for virtualization dollar. Transfer knowledge to in-house IT staff
  • Project Management and PMO:
  • Server or Data-Center Consolidation Planning and Execution. Ongoing Virtual Infrastructure Administration,
  • Next-Generation Private and Public Cloud Planning, Deployment and Production management including VMware, Hyper-V, Azure, AWS, SIPR environments.
  • N+6 Fault-Tolerance Ultra High-Availability and Disaster Recovery of Network, Storage, Compute/Virtualization layers

Confidential

Senior Project Architect, Data Center Consolidation Manager

Responsibilities:

  • Management and leadership for the migration/merger of Farmers Insurance Commercial Lines and Zurich Financial. This necessitated a total move of the entire Los Angeles data center and associated systems to a new facility in Chicago, IL. Spin Up of secondary and Tertiary DR Hot-Sites in Herndon, VA & Colorado Springs, CO. Designed and implemented movements of all applications and systems. Managed necessary code and infrastructure changes necessary to provide no fail computing while maintaining systems stability necessary for multibillion-dollar companies to operate together seamlessly. Frequent international travel in support of the functional project and executive planning in support of merger and Project initiatives.
  • Attendance at necessary public, private social & media events and meetings with enterprise business unit officers and directors as well as C-Level individuals in support of the merger and project initiatives such as; The PGA Farmers Open & Zurich Invitational.
  • I provided leadership and direction to start new projects initiated at the Executive level. I can create, develop, mature and hand off multiple high profile projects simultaneously. The position will consistently be expected to work across the group, as well as other IT support organizations. I would also be expected to communicate, coordinate and collaborate with all levels of mission and customer organizations.
  • I was expected to develop each program while determining the appropriate line organization to transfer the program to. The PM is expected to develop relationships across the customer to ensure optimal mission effectiveness. I would work with leadership to maintain a very dynamic strategy for project incubation and support. I work with minimum supervision and would be expected to leverage existing line organizations for resources necessary to execute projects.
  • The specific responsibilities are as follows: Provide evaluations of contractor performance. Lead the creation, development and execution of multiple projects Advise leadership on project direction. Lead the transition planning and execution for the migration of each project to a long-term line organization. I ensured each project complies with the Project Management Framework, including preparation for all required deliverable and control gates.
  • Insure technical integration of each project, leveraging enterprise services whenever possible in the Agile Scrum project management methodology and work closely with the project manager and project owners, clears roadblocks that the project teams identify as impeding progress, and performs risk management to ensure project success. Provided status reporting on project costs, scope, schedule, and accomplishments and conducted briefings and system demonstrations at all levels, mission partners and others of interest. Experience with program and resource management tools and methodologies such as Team Play, Earned Value Management.
  • Experience overseeing development and/or delivery of IT solutions to meet customer business needs. Lead project teams to measurable success by effectively applying CSC/Farmers/Zurich project management methodologies and enforcing defined PM standards and practices Apply sound PM techniques to the management of scope, schedule, budget, and risk for on-time, on-budget, quality delivery
  • Provide leadership for team regarding project management knowledge areas and discipline. Coach and mentor local project managers, business analysts, and technical staff. Ensure that proper planning and resource prioritization is conducted to maximize project performance and quality. Work with IT and business leaders to develop project concepts and understand organizational impacts.
  • Lead project teams, establishing and monitoring compliance with project management standards and internal policies. Establish and manage project scope, approach, and key deliverables for assigned projects. Develop project work plans and ensure delivery against schedule. Conduct thorough resource planning, structure roles and responsibilities, and successfully coordinate and manage all work streams and resources.
  • Proactively manage issues and risks, develop mitigation and contingency plans, and escalate as needed for resolution. Collaborate with business analyst and business resources to fully evaluate current-state business processes, leverage senior leadership and industry best practices for future-state design.

Confidential

Senior Enterprise Architect

Responsibilities:

  • IT Group Lead for 95-year-old Deluxe, the leading worldwide provider of services to the entertainment industry in film, video and digital media as an integral and reliable partner for filmmakers and the Hollywood Studios. Highly developed interpersonal and leadership skills - thought leadership, collaboration, facilitation and negotiation of large scale, highly complex IT projects in a Fortune 500, ISO 27001 environments.
  • Strong emotional intelligence - self-awareness, confidence, ability to manage conflict, and express empathy in cross-functional technical teams. Ability to interface with functional IT service centers, architecture teams and divisional enterprise architecture groups in a positive manner.
  • Ability to communicate up, down and across IT business unit boundaries to foster collaborative, innovative design opportunities. Ability to ensure that technology objectives of the enterprise are aligned to the individual business IT goals and project roadmaps for a global financial services organization.
  • Understanding of data center virtualization, infrastructure on demand and “platform as a service” technologies. Experience with high-end storage systems, virtual data center environments and complex DR and business continuity requirements in an ISO 27001 compliant, ITIL frameworks.
  • Deep understanding of converged networking unified messaging and multi-tier financial transaction systems, including mainframe architecture.
  • Architected and managed rollouts of VDI and Windows 7.
  • Implemented enterprise wide ability to perform architecture analysis on existing and planned automated information systems (AIS), including current and emerging technical standards and constraints.
  • Ability to provide level three and 4 support on complex system and infrastructure issues, during major issues. Understand high-level business models and divisional IT requirements, while still having the ability to be involved in extremely detailed technology issues. Comprehensive knowledge of hardware, software, systems, network and data center engineering. Project and program management planning and organizational skills in a ITIL environment

Confidential

Senior Enterprise Architect, Enterprise Information Systems

Responsibilities:

  • On call 24x7x365, senior level consultant to the nation’s largest healthcare provider west of the Mississippi; Cedars Sinai Hospital and Cedars Sinai Health Systems.
  • Hands on day-to-day management of 4000 servers of various operating systems and server applications support on a team of four.
  • Hands on Migration of over 4000 servers from 30-year-old Hospital run datacenter to new state of the art N+ 3 facilities. Forklift move of all hospital and healthcare servers, storage, and network infrastructures including all systems.
  • Large-scale Project management. Business unit expectation management. Managed all datacenter hardware and software issues. Subject matter expert for the Hospital. Responsible for the migration all Windows 2003 and 2008 Active Directory servers.
  • Design and management the AD structure for the hospital to manage the applications and servers for the various departments. Configure the group policy for each OU, manage computers and servers remotely, and configure DNS internally. Setup multiple AD servers for failover cluster and remote locations.
  • Provide 24/7 support of 4000 servers’ consisting of Microsoft Windows 2k & 2k3, Novell Linux servers.
  • Manage Exchange server, IIS, SQL servers, and setup and secure the Citrix server farm to allow access via the web interface. Architected and configured core hospital systems directly with software vendors to provide software support of all in house applications for the hospital.
  • Setup, Production, test and Q&A environments using VMware for application and security testing. Build and configure all Confidential servers (C3000 & C7000 chassis, Proliant BL, DL, and ML models), Confidential Chassis (Blade center), Confidential SAN storage configuration, and Confidential Servers

Confidential

Enterprise Architect

Responsibilities:

  • Day to day operations, production & engineering support for the number one satellite broadcaster in the entertainment industry.
  • Global Enterprise Infrastructure Management: Budgets, Staff, Contractors, Mid-Range, Servers/Clusters, Sever Cluster/Farms, Virtual Servers/Farms, LAN/WAN/MAN/GAN, and Production Support.
  • Server support in the 1 to 25,000 server -node range, with
  • User support to the enterprise for one to over 15,000 end users.
  • Data Center architecture/design, implementation, support,
  • Command and Control Systems to the Enterprise on a Multi-National or Global level.
  • 24x7x365 management of Data Center servers consisting of Windows Server 2000/2003/Windows Datacenter Server, satellite imagery, GIS server support,
  • Project Management. Entire Physical Datacenter Moves,
  • Global International Disaster Recovery Programs, procedures and policies.
  • International Active Directory 2008/2003 Rollouts, Global Exchange 5.0-2007, Telelogic System Architecture, Oracle, SAP, Seibel, GE, SQL 7-2007, Meta Frame, Cisco Routers/Switches, Packet shapers, Vans, VPN’s, DNS, SMTP Gateways, F-5 Labs 3DNS, F-5 Labs 3DNS Big IP, Multi-Petabyte SAN/NAS infrastructures.
  • Departmental management with direct hands on management and supervision of technical support staff and vendor relationships. Manage the Managers Program, mentor, cultivate and inspire staff, promoting on merit, hire, fire, reviews and budgets. Fiscal metrics and controls. Complex budgeting and performance analysis and preparations. C-Level reporting to the Enterprise and BOD.

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