Director Of Operations Resume
5.00/5 (Submit Your Rating)
Arlington, TX
OBJECTIVE:
To obtain a position that provides an opportunity in which I may utilize my technical abilities, while enhancing professional growth and development.
TECHNICAL SKILLS:
- MS Office
- Citrix XEN
- Windows
- Windows Server
- Microsoft IIS
- Microsoft SQL
- Customer Service
- Management/Leadership
- Hardware/Software QC
- Software Design
- Development Management
- Inventory Management
- Dynamics GP
- DNN (DotNetNuke)
- Purchasing
PROFESSIONAL EXPERIENCE:
Confidential, Arlington, TX
Director of Operations
Responsibilities:
- Designed and launched a new SaaS product for integrated online ordering for our POS customers that is now responsible for 1/4th of all recurring revenue
- Responsible for all supply chain management requirements, vendor development, vendor management, contract negotiation and review process
- Oversee the development process of all products including requirement analysis, future road maps and release management
- Manage outsourced development and QA teams in Confidential and Confidential
- Handle vendor contracts and equipment sourcing
- Responsible for all pricing and sales strategies of all products and services offered
Confidential, Dallas, TX
Project Manager
Responsibilities:
- Database development & design
- Installation of POS (point of sale) software
- Providing customers with both remote and on - site software training
- In-house IT services
Confidential, Arlington, TX
Services Manager
Responsibilities:
- Managing POS (point of sale) software technical support team
- Managing both remote and on-site equipment/software installations
- Providing customers with both remote and on-site software training
- Member of development & design team
- Quality control testing of hardware and software
- Assisting with website administration
- Internal network administration of eight servers
Confidential, Fort Worth, TX
Sales & Operations
Responsibilities:
- Member of sales & operations team that participates in a program w/TXU to provide insulation at a low cost to homeowners in order to decrease homeowners’ energy costs
- Main duties include making energy efficiency incentive programs available to all customer classes; sales; installation; daily operations.
Confidential, Fort Worth, TX
Store Manager
Responsibilities:
- Main duties included selling various items and services such as cell phone & service plans; home security systems; home phone service; car audio; home theater equipment; satellite systems.
- Responsible for management of the store: managing sales and operations; creating sales goals for team and tracking progress; monitoring calls of employees to ensure quality service; managing store financials; Ordering and Manage inventory
- Awarded Store Manager of the Year for 2004
