SUMMARY:

• More than 12 years’ comprehensive experience in Information Technology project management, business systems analysis, process improvements, testing, quality assurance, and data migration for large prestige organizations, and over six years in managerial roles.
• Recognized for advanced skills in developing project plans, budgets, and managing IT teams to overall project success.
• Seeking new leadership positions in Project Management (applications, infrastructure, functional, Agile Scrum). Program Management, Product Management, or as a QA Manager or Director.

TECHNICAL SKILLS:

Operating Systems: MS Windows 2000/XP/2003 Server, Linux, Sun Solaris |

Scripting Language: Perl, Bourne, Korn, C |

Database Manipulation Languages: SQL, PL/SQL |

DBMS: SQL Developer, SQL+, TOAD | SDLC

Methodologies: Agile (SCRUM), Waterfall |

Utilities: MS Office Suite (MS Project 2003/2010), VMware |

Automation Tools: AST, WinRunner |

Defect Tracking Tools: Test Track Pro, JIRA, Star Team |

Build Deployment Tool: Star Team, Visual Build 2007 |

Application Lifecycle Management: HP ALM

PROFESSIONAL EXPERIENCE:

Confidential, Westlake Village, CA

Senior Program Manager

Responsibilities:

• Worked closely with IT to create and manage end to end planning and implementation of a scalable efficient Infrastructure that consisted of a customized data management tool and reporting front end (MicroStrategy) which consolidated data sets into a single structured repository as part of the data warehouse/big data solution that allowed seamless access across multiple analytical applications and automated data ingestion with ability to manually override
• Established a streamlined data set and client deliverable generation process
• Oversee the creation and maintained a plan for execution of the data warehouse performance tuning activities
• Actively participated in requirement gathering and documentation phase
• Defined and established program governance meetings to ensure clear communication across the program, this includes daily status, core team, executive sponsor, and bi - weekly Steering team meetings
• Directed a team of 24 resources which included Development teams (ETL, JAVA, MicroStrategy), QA and Solutions Architects

Confidential, Torrance, CA

Senior Program Manager

Responsibilities:

• Planned and executed the implementation of ALFA for TFS CORE Receivables, replacing LEMAN and SHAW Mainframe legacy systems and integrating with 81 different systems/applications (Salesforce, UCM, Adobe, etc), using both Agile Scrum and Waterfall methodologies
• Created SOW/Milestones, project plans and estimates. Directed a team of 80 Project Manager, QA Lead, Analyst and Engineers (functional, automation and migration), both onshore and offshore
• Facilitated and coordinated functional test planning, test preparation and test execution with offshore Project Manager
• Measure and monitor progress during each test phase against SLA and provide weekly status reporting to Senior Leadership
• Ensure that information security management processes are integrated with Agency strategic and operational end to end planning processes
• Planning/scheduling, delegating and creating needed content to ensure all requirements and instructions are addressed
• Participated in creating a proposal & RFP response library to enhance the accuracy and timing of proposal responses
• Taking multiple elements of feedback from various departments and consolidating those responses into a concise response while ensuring adherence to corporate messaging, branding, and technical content accuracy
• Working closely with regional sales managers to identify and qualify various proposal requests (RFP’s, RFI’s, RFQ’s)
• Consulted with Senior Change Leadership to establish and standardized change management practice, which was adopted by the Project Management Office (PMO)
• Collaborate with Senior Leadership to identify and prioritize opportunities to utilize IT for process improvement, implementing new innovative thoughts to increase productivity and to achieve the overall goals of the enterprise
• Point of contact for all Client escalations

Confidential, Torrance, CA

Co-Director IT & Data Management/Senior Program Manager

Responsibilities:

• Responsible for the Company’s overall IT infrastructure and data security
• Design and implement data quality initiatives that support the data governance needs; design and implement an IT infrastructure; maintain and support the infrastructure across the organization
• Implement PMO policies and procedures and direct a team of 15 Project manager, Network Engineers and QA Lead

Confidential, Long Beach, CA

Senior Program Manager

Responsibilities:

• Planned and executed projects using both Agile Scrum and Waterfall methodologies
• Oversaw the entire project development lifecycle for PC and mobile platforms utilizing Amazon cloud for hosting severs
• Directed a team of 15 developers, QA, and system engineers, both onshore and offshore
• Ensure that the enterprise complies by PMO policies and procedures
• Gathered project requirements through participating and organizing JAD sessions
• Participated in architecture and data security review meetings with internal systems team/clients
• Used MS Project to track and create project plans; coordinated project plan reviews and approval by stakeholders/clients; created and routed SOWs for review and approval
• Created and updated a traceability matrix using StarTeam and SharePoint
• Developed a new database structure to separate customer data and binary data
• Reviewed and vetted content strategy to ensure alignment with client expectations, full outreach potential, and enhance the consumer experience
• Directed the implementation of the business rule decision engine that incorporated business rules for bank collections and risk departments
• Collaborated with stakeholders and technical team to gather requirements to support the implement of Single Sign On into the Company’s base product
• Coordinated with systems teams to ensure SLAs were met as a SaaS provider
• Partnered with management on strategic plans and to develop enhancement requirements that improved customer experience based on data analysis and customer behavior for a web-based product
• Directed the transition of the web-based product hosted on a Windows server with Net framework and VB code base to a Linux server and Java code base, using Agile Scrum Methodology

QA Manager

• Developed and implemented best practices, validated processes, provided documentation, and trained staff to assure consistent production quality
• Spearheaded departmental and overall expectations pertaining to setting accurate schedules, costs and resources; ensured delivery against QA department goals and objectives. Provided troubleshooting and high-tier support
• Set product documentation standards for all products. Established end user policy for all products
• Used multiple software packages including Star Team, JIRA, and SQL Developer to manage and respond to software quality assurance issues with development, database management, integration, and customer support
• Created task lists and checklists for software deployment and oversaw software delivery to customer visible environments
• Wrote and maintained test plans and use cases for UAT certification

Release Deployment Engineer (CM)

• Successfully delivered zero-defect builds for the certification team, using Star Team and Visual Build for packaging/migrating the release
• Used DevQA, Integration, and UAT for managing/troubleshooting each deployment/test environment, and for product certification using Star Team. Deployed the release to the production environment after UAT sign-off

Lead QA Analyst

• Accountable for delivering zero-defect products to the client
• Organized, scheduled, and delegated team member tasks
• Created test plans/test cases for product certification
• Defined QA processes and implemented a zero-defect standard. Created/modified test data to be used for product certification

Confidential, Seaside, CA

Service Information Developer

Responsibilities:

• Administered the DBIDS SWA, a DoD-owned and operated system
• Developed by DMDC as a force protection program that managed access control for military installations, using Agile Methodology and attending Scrum meetings to update daily breakdown of tasks
• Created detailed test strategies and written test cases based on the business rules and use case documents; documented test results and application risks
• Assisted the DBA, BA, and PM to determine database merge requirements, analysis, and testing
• Wrote SQL queries to verify merges followed business rules
• Used Whitebox/Greybox testing techniques to validate Oracle databases and used Blackbox testing techniques to validate front end applications
• Helped the systems team set up the QA test environment, and developed test data and identified UAT test cases 
• Increased the physical security of personnel and property within worldwide government agencies by working with DBIDS-MP software and hardware integration solution that tested and verified application stability (Registration, Gate, LEO, VCC)
• Validated database integrity using SQL Developer, SQL+; completed annual security and safety training. Updated the team on project status, bottlenecks, and upcoming tasks at weekly Scrum meetings
• IACS is an access control/identity management application and database used for tracking contractors, vendors, third-party nationals, and any other individuals requiring recurring installation access
• Identified test cases for automation and used AST to automate them. Tested .NET code base for legacy products
• Performed web-based testing for all phases of the SDLC and prepared test summaries to update teams/management

Confidential, San Bruno, CA

QA Test Engineer

Responsibilities:

• Enhanced SQL databases to meet PCI (Payment card industry) audit requirements, and tested and verified multiple POS enhancements
• Analyzed system specifications and business requirements to gain a full understanding of the business
• Developed test cases, test data, and test results analyses and reporting
• Conducted data integrity testing using SQL and PL/SQL statements, and manually verifying the contents
• Completed system, integration, and regression testing. Executed various server side processes trickle/batch jobs and evaluated results
• Validated systems and met established business/technical requirements
• Tested two template releases for Banana Republic stores; tested POS functionality, store portals, StoreNet, LRT, printing capabilities, Tectia, and Symantec to ensure systems functioned as expected
• Identified test cases and conducted regression testing
• Introduced a new co-branded credit card for three sister companies; each card had unique BIN numbers assigned by brand
• Updated test cases to validate POS applications, and identified and reported defects; interacted with GE to ensure that system components and all POS software packages and system components worked together according to the business requirements and design specifications
• Verified that hardware, software, and network environments operated per requirement, including third party vendors
• Ensured promo tracking changes implemented in new POS release did not adversely affect current POS functionality and backend applications
• Ensured data changes flowing to POS and to all backend applications worked as designed
• Used WinRunner to identify and automate test cases for functional testing of the application
• Partnered with development teams in understanding the functionalities of different modules; documented test case details, test scripts, and expected results in Quality Center