SUMMARY:

• Provide strategic engineering and management services, systems analysis and implementation, and IT project management expertise to ensure success of Engineering, IT and Media operations.
• Competent Electrical Engineer with experience conducting comprehensive system and equipment design, implementation, Installation, testing, maintenance and repair to accomplish efficient and effective equipment operations, data aggregation, analysis, and distribution across multiple complex management systems. Proven to excel in positions requiring strong analytical and project planning and management capabilities.
• IT and Telecommunications Engineer with the ability to liaise effectively with business areas, system users, project managers, and management, personnel at all levels .Knowledge of Advanced PSTN Circuit architecture, digital video broadcasting and Networking.

EXPERTSE AREA:

• Effective and competent engineering services.
• Performing at top level in quality control ( Confidential ).
• Working collaboratively with user groups to assess needs, resolve issues, and recommend solutions.
• Attention to Detail

TECHNICAL SKILLS:

Technical: Electrical, Electronics, Networking, telephone, wireless, microwave, computer, satellite, digital video standards, Management and operations research, Solar Alternative Power Systems, LAN/WAN and network layer protocol, etc

Applications: MS Office, MS Project, SharePoint

Databases: SQL Server, MS Access

Languages: Assembly Language Programming, BASIC, Fortran, Some working knowledge of Unix

Other Skills: Supervisory and Leadership Skills, Excellent Verbal, Written and Interpersonal Communication Skills, Service and Time Estimation Management Skills, Successful Engineering and Technical Team Personnel Management Skill, Project Management Skills, Independence and Team Collaboration Skills, Conflict Resolution and Mentoring Skills, etc

PROFESSIONAL EXPERIENCE:

Lead Spec - Service Program Mgt

Confidential, Reston, VA

Responsibilities:

• Manage incoming content deliveries from studios and providers
• Ensuring all content packages elements are present; working with providers to obtain missing elements
• Obtaining metadata files and artwork from studio's affiliate sites when needed; resizing artwork, entering metadata into packagers
• Perform visual QA of transcoded files prior to publication
• Process complete content packages
• Develop and maintain positive working relationships with content providers, including providing timely solutions to inquiries
• Interfacing regularly with VOD traffic team and other internal customer teams to track content propagation status and provide feedback to providers
• Ensuring content license start dates are tracked and met
• Packaging content for a growing volume of regional/nationwide, subscription, and transactional, advertising, and sports programmers
• Adhering to existing content operations procedures
• Provide input to customer reports
• Perform these functions on any assigned shift for a 24X7, 365 day operational center.

Confidential, Ashburn, VA

Specialist Program Service Management - Engineer

Responsibilities:

• Proactively Monitor, manages and resolves all issue with the Digital Media Order Processing through IVAPP, Core, ETMS, VEC, Salesforce DC, VRepair, SolarWinds, Infinicenter, Splunk, CDSM, Gomez, ComScore, Conviva, OpenText, Velocix and monitoring the performance of associated equipment such as Rhozet, signiant, Aspera, etc other associated equipments and applications. responsible for the ticket creation and closure (where relevant) and post mortem of issues handled by the customer Care representatives with the understanding of service standards, and a working knowledge of service workflows and the various resolution channels. verseeing the implementation of new processes or standards across the service center.
• Act as intermediary between the Customer Care group and the other tiers in the management and resolution of all issues of the Confidential Digital Media Services generally.
• Work with customer care representatives to coordinate the tracking and resolution of user issues and responsible for issue resolution and post-mortem between Ops and Performance Management.
• Apply the knowledge of media digital workflows and cursory knowledge of automated transcoding systems such as Rhozet and Telestream to ensure successful order processing.
• Manage projects that improve the efficacy of the service care representative team and improve overall customer service levels.
• Monitor trouble tickets to determine areas of frequent issues and initiate process to remediate. monitors service quality levels to maintain compliance with customer Service Level Agreements
• Contributed to the production, testing and editing of the step by step procedures for applications such as IVAPP, Core, VEC, Velocix, Technicolor stages, etc documentation as well as for DCDS and UCDS.
• Monitors OASIS Outage reporting systems for necessary reporting on the impact on Customer SLA to the Service Assurance Group regularly.
• Updating the Service Assurance Master Error Codes list for new errors documentation and reference purposes.
• Creating and maintaining operational procedures, documentation as reporting related to on-boarding, testing and workflow management.
• Work with quality control group to ensure the quality assurance of transcoded filesprior to publication.
• Monitor and troubleshoot the operations network to address various types of transcode, transform, encrypt, or publishing errors as well as license status management in support of customer commitments.
• Support the Professional Services Group (On-Boarder) in setting up new clients for content management, creation of Workflow and implementation as well as maintaining metadata transformation rules.
• Assists New Employee to grasp the systems and procedures of Service Assurance Group and provide supportive efforts in training and ensuring that they settle for the task ahead on a continuous basis.
• Assists in the development, Maintenance and update of SharePoint web-based informative systems for the Service Assurance group.
• Supporting content acquisitiongroup to address media, metadata and delivery specification
• Contribute to all other group operations improvement exercise/activities as might be necessary.

Confidential, Chicago, IL

Service Ticket Management Consultant

Responsibilities:

• Proactively Monitor, manages and resolves all issue with the Digital Media Order Processing through IVAPP, Core, ETMS and other associated applications. responsible for the ticket creation and closure (where relevant) and post mortem of issues handled by the customer Care representatives with the understanding of service standards, and a working knowledge of service workflows and the various resolution channels. verseeing the implementation of new processes or standards across the service center.
• Act as intermediary between the Customer Care group and the other tiers in the management and resolution of all issues of the Confidential Digital Media Services generally.
• Work with customer care representatives to coordinate the tracking and resolution of user issues and responsible for issue resolution and post-mortem between Ops and Performance Management.
• Apply the knowledge of media digital workflows and cursory knowledge of automated transcoding systems such as Rhozet and Telestream to ensure successful order processing.
• Manage projects that improve the efficacy of the service care representative team and improve overall customer service levels.
• Monitor trouble tickets to determine areas of frequent issues and initiate process to remediate. monitors service quality levels to maintain compliance with customer Service Level Agreements
• Contributed to the production, testing and editing of the step by step procedures for applications such as IVAPP, Core, VEC, Velocix, Technicolor stages, etc documentation as well as for DCDS and UCDS
• Monitors OASIS Outage reporting systems for necessary reporting on the impact on Customer SLA to the Service Assurance Group regularly.
• Carry out all Service Assurance Responsibilities in ensuring success of Order Processing as a whole.
• Updating the Service Assurance Master Error Codes list for new errors documentation and reference purposes.
• Assists New Employee to grasp the systems and procedures of Service Assurance Group and provide supportive efforts in training and ensuring that they settle for the task ahead on a continuous basis.
• Assists in the development, Maintenance and update of SharePoint web-based informative systems for the Service Assurance group.
• Contribute to all other group operations improvement exercise/activities as might be necessary.

Confidential, Tallahassee, FL

Assistant Chief Engineer

Responsibilities:

• Assists the Chief Engineer in resolving any transmitter issues reported including problems while on call; Review transmitter log and signal emission by making necessary adjustments to maintain quality transmission; Test components of transmitter to diagnose and resolves any issue as necessary; Communicate any transmitter issues to Chief Engineer, Master Conttrol Operators and Supervisor. Notify the Chief Engineer and General Manager of all issues and resolution sought. Make independent, sound, logical decisions while estimating and ensuring limited problem resolution duration and communicating such to stake holders and other team member.
• Perform routine preventive maintenance on all equipment; Clean broadcast deck as scheduled; preview discrepancy reports and other notification related to equipment needs and issues; Prepare purchase orders in e-procurement for all repair and maintenance prior to purchase; perform vehicle maintenance and operation status; Performs daily updates on hardware and software. Assists in training broadcast operators; Attends to emergency maintenance and operation calls;
• Provides engineering support for broadcast including live streaming, recording etc. Assist and install cabling and equipment, interpret wiring diagrams and drawings used in the design of new installations; Apply the Knowledge of IT Networking, Video based codec's(i.e. H.264 and Pro Res) and video formats (i.e. MPEG 2/MPEG 4, DNX and IMX), audio codec's/formats (i.e. AAC and MP3) to ensure quality broadcast.
• Review feed schedule and ensure feeds are caught by Master Control Operators. Notify Master Control Supervisor of any issues; Liaise with NBC Universal services operation center in relation to technical requirement of broadcast and transmission of network shows; Maintain and liaise with Sundance and Leitch for Video Recorder (VR) automation issues as related to commercials and promos broadcast; Ensures quality program transmission, transmission of Emergency Alert Systems broadcast and resolves any associated technical issues; Ensure "Time and Temp" and other station logos and bugs run during respective shows and resolve any technical issues; Train Master Control Supervisor and Operators on broadcast equipment and provide Master Control operation backup in emergency situation. Participated in video ingestion, asset management, video editing, quality assurance, transcoding and distribution technologies. Install, manage and maintains Satellite and associated systems for broadcast assets reception including servers and other Ethernet based digital broadcast assets system for streaming television systems.
• Communicates effectively with personnel at different levels as well as with contractors and external technical personnel. Effectively communicate information issues to concerned personnel and users as well as contractors for maintenance and necessary repairs.
• Sets up new computers, user configuration profiles and account activation, software updates and patches; Provide technical supports to all employee for all information systems needs including but not limited to computers, servers, faxes, printers, scanners, telephones, etc liaise with telephone and internet service providers on technical issues, communicate company policies regarding information systems to all employees; Maintain all computer network systems; Maintain computer servers and data backup and ensure the prevention of information systems security compromise. investigative inquiries to troubleshoot system failures without compromise to data integrity. Offer technical supports to corporate MIS helpdesk locally.
• Oversee system documentation including program and technical design specifications, user training, and operational guides. Ensure adherence of procedures, practices and on-air signals to FCC and other regulatory agencies specifications; Assist in training staff with the implemented systems to ensure compliance of engineering and master control operations to FCC standards; Perform all other FCC stipulated duties.
• Inspect premises for safety hazards on a routine basis and remedy any such issues; Regularly maintains and test emergency electricity power generator and resolve any issue discovered or reported; Respond to reported facility issue and notify Chief Engineer and General Manager of any concern; Provide Assistance in all building facility projects including, Air Conditioning, Painting, construction, security, etc; Activate and deactivate building security access cards of employees as the case may be.
• Directs and review all tasks performed by master control department in consultsation with the Chief Engineer; Assist the master control supervisor in filling open positions; Prepare operational manuals for all equipment and systems related to office and broadcast operations; Ensure department personnel are trained on all equipment and procedures; order supplies for engineering department; Back up Chief Engineer and Master Control Supervisor in absence. Train and develop broadcast team members on relevant technical advancement and new technologies.

Confidential, Tallahassee, FL

COMMUNICATIONS TECHNICIAN

Responsibilities:

• Participated in cable, internet and telephone services installation, maintenance and network as well as cabling repair on customer premises both private and commercial.
• Participated in the network cable drop noise sweep in preparation for the deployment of Confidential Digital Voice (CDV).
• Assists the network Technicians when required and assigned on Network transmission issues.
• Handles Customer Services and user training of Installed Cable, Internet and Digital Telephone equipment.
• Performs Drop network cable installation and ensure standards and adherence to FCC and NEC codes and other regulatory rules.
• Perform Customer Services responsibilities and handles associated paperworks on all services and assigned jobs.
• Contributed to physical and digital distribution workflows including traditional distribution channels such as theatrical, TV and home video, and new digital channels such as web and VOD applications
• Prevent and repair all systems signal leakages during installation and leakages rideout
• Maintain company vehicle and report all issues to supervisor promptly
• Perform the duty of higher level communications technical position and study to take the necessary certification exams to migrate to such position when due.
• Apply all training and experience necessary to daily tasks and carry out any job responsibilities assigned by the supervisor.

Confidential

Distribution Associate

Responsibilities:

• Participated in the product distribution systems operations management as assigned on a daily basis.
• Assisted in the generation and data processing and report to supervisor on daily products automated distribution of the assigned shift.
• Assisted in ensuring the achievement of set products distribution target assigned to the shift
• Assisted the jam bursting engineers in resolving issues on the automated distribution assembly plant to ensure less down time in the shift.
• Assisted the automated systems engineers in the operation and management of the computer networking systems while ensuring efficient and effective automation operations during the assigned shift.

Confidential

Senior Executive Officer

Responsibilities:

• Participated in the Operations and Maintenance of Fixed Wireless (CDMA) Digital Communications Cellular Systems and General Operations.
• Handling of Switches, Central Base Station Controller (CBSC) and Base Transceiver Sub-station (BTS) and General systems monitoring and alarm management with performance reporting.
• Attend to Computer hardware, software and LAN/WAN system Maintenance, applying knowledge of Network Maintenance and Provisioning (alarm management platforms, chronic analysis, isolation and remote network access). MDF, IDF and DP cabling. PABX/CO Switching, Troublshooting and problem solving. AdministeringOperators/Base telecommunications call center.
• Work with other managers to assess customer onboarding, customer service, operations and quality assurance and identify the process and tools enhancements to improve efficiency of the Operations organization
• Participated in the team responsible for user acceptance testing of new solutions as they are introduced into operations
• Technical Staff and Internship personnel training, coordination and Management.
• Oversee the development of operational requirements needed within the technical environment and collaborate with Marketing and IT on the design and deployment of these requirements
• Supervised all Engineers and contractors on electricity power generating plant and BTS cell site installation and maintenance.
• Customer Services and telemarketing online/phone-in helpdesk services.
• Participated in sales promotion and publicity events.
• Assist the Head of Department on issues related to Technical and day-to-day management.
• Analyze and recommend refinements to system requirements to ensure software/system quality and functionality and Ensure compliance with data management and security standards
• Apply System Development Lifecycle (SDLC) methodologies
• Experience in analyzing the design, development, and implementation of system software applications.
• Review operational metrics in order to identify process bottlenecks and areas of improvement
• Lead the operational integration with 3rd parties

Confidential

Senior Engineer

Responsibilities:

• Handled Satellite and Wireless communications networks maintenance and management for Transmission And Satellite Broadcast and reception services.
• Participated in the design, installation and maintenance of solar power conversion systems for electricity supply backup for critical satellite and other networks of the Agency.
• Redesigned and supervised the installation, and maintenance of Voice And Data Local Area Network (LAN) Cabling Systems for effective news report data exchange within/between the headquarter and the branches. MDF, IDF and DP cabling. PABX/CO Switching, Troublshooting and problem solving
• Responsible for media satellite receiver systems field pre-installation survey, design, installation, maintenance and user training.
• Responsible for the internal telephone switching systems operation and maintenance, staff/Users training, monitoring and management responsibility for specialized news management software system for acquisition, processing and distribution (DTS, ELAND, PATRA AND TRANSTEL) of news storey.
• Responsible for the Installation, maintenance and repair of microwave telephone transmission system, TELKON SYSTEM, (NITEL TO NAN COMPLEX MICROWAVE LINK)
• Responsible for general routine maintenance on technical equipment in NAN locations and clients sites worldwide.
• Supervised technicians and Technologists in the in-house repairs and maintenance of computer, UPS, Radio, Microwave, Satellite equipment, electricity power generating plant and Network Systems Management.
• Liaise with technical representatives of foreign media partners and contractors on relevant operational issues.
• Assist the head of department in liaison with Customs, Clearing and Airways Cargo Services, Handling of Administrative Matters for the importation and exportation of satellite broadcasting equipment and accessories.