SUMMARY:

• 9+ years of PMO experience working directly with multiple Cross Functional (and Engineering) teams, facilitating stakeholder reporting, presenting roll - up status to the leadership, resolving impediments and managing dependencies across different BUs in multiple organizations.
• Extensive experience working with software development / technology organizations, guiding multiple teams through the SDLC phases.
• Managed multiple Programs in a highly effective Offshore-Onsite Model in Development and Support environments.
• Maintained and Tracked program / team artifacts, schedules and forecasts via Rally, Box, Confluence, Excel, JIRA, Wiki.
• Lead multiple teams through the Agile development process including facilitating Roadmap / Milestone development, Quarterly OKR based Release planning and Scrum of Scrums.
• Managed upstream / downstream change resistance, in partnership with multiple Engineering Management, Product Management, PMO, RMO, IT, Product Engineering and other cross-functional groups.
• Assisted RMO teams track release and feature health, identifying potential risks with minor and major releases.
• Focus on ever-improving team dynamics and performance. Help the team manage interpersonal conflicts, challenges, and opportunities for growth.
• Project management experience involving delegating responsibilities, resource allocation, planning, budgeting, designing time schedules and work breakdown structures, preparing weekly status reports for management, communicating, risk identification and mitigation, customer deployments and third party management.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, Rational Unified Process (RUP)

Tools: Rally, JIRA, Box, Slack, MS Project, XML, HTML MS Excel, MS OneNote, MS Visio, MS SharePoint, WebEx, Confluence, Wiki, FieldGlass, Cisco VPN, Cisco Jabber, Oracle E-Business Suite, Zoom.

PROFESSIONAL EXPERIENCE:

SCRUM MASTER/PROGRAM MANAGER

Confidential, Pleasanton, CA

Responsibilities:

• Customized and extended Salesforce effectiveness to fill gaps in the product to meet business needs across Workday enabling business to scale on the Platform.
• Worked on implementing and improving solutions to provide enhanced Data Quality, Scalability, Security and Tech Cleanup.
• Improved the user experience, begin the journey to the next generation of the Salesforce.com platform - Lightning & Salesforce1
• Migrated custom solutions to standard components & implement new product features and capabilities not currently in use.
• Identify and utilize appropriate project management tools. Map and document core processes to ensure the smooth running of the program
• Evaluation: Implement robust evaluation strategies to track program impact
• Reporting: Track and report on key metrics both monthly and quarterly. Set up clear and concise reporting dashboards to be shared with key stakeholders on a regular basis
• Define and run various reports required to understand portfolio, program, and release progress and status, as well as KPI's and metrics
• Monitor change in product development scope across the portfolio and Go-To-Market Releases to ensure that development activities are aligned with product priorities
• Facilitate all team meetings, including (where applicable) the daily stand-up, Iteration Planning, Team Demo, and Iteration Retrospective.
• Setting up retrospectives, sprint reviews or sprint planning sessions using Rally tool.
• Aligning the deliverables (outputs) to the program’s “outcome” along with managing the program documentations
• Work with the QA Team to support testing activities - including the implementation of automation frameworks
• Coach team members to be self-sustaining and organize scrum ceremonies themselves, ensure that any follow up actions resulting from ceremonies are completed.
• Facilitate to improve performance in the areas of quality, predictability, flow and velocity. Help the team focus on daily and Iteration Goals in the context of current PI Objectives.

PROGRAM MANAGER/ SCRUM MASTER

Confidential, San Jose, CA

Responsibilities:

• Driving program(s) under Core Platform Infrastructure (CPI), with primary focus on driving customer satisfaction for the Enterprise Continuous Integration (ECI) strategic program, across 9 Business Units at PayPal, by setting up weekly deep-dives with Technical Champions and Program Champions to remediate impediments.
• Supporting PayPal’s strategic movement to a Hybrid Cloud model, by assisting with program scope definitions, program planning, impediment resolutions, scrum team support and overall program management activities.
• Managing programs from initiation to delivery, by identifying risks and proposing mitigation strategies, keeping sensitive organizational boundaries in mind.
• Facilitating interactions and dependency exchanges across multiple cross-functional teams, to ensure delivery of overall Program with accurately identified Scope, Schedule and Quality aspects.
• Instrumental in driving strategy initiatives, by building consensus amongst peers and management under high ambiguity environment(s).
• Responsible for Weekly Program Reporting cadence, rolled-up to Engineering Leadership, Senior Management and Executive Audience using Rally, JIRA, SharePoint, PowerPoint.
• Scrum Master on 2 Software Development teams, facilitating Daily Stand-Ups, Backlog Grooming / Prioritization, Sprint Planning, Retrospectives and Demo sessions.

PROGRAM MANAGER/SCRUM MASTER

Confidential, San Mateo, CA

Responsibilities:

• Program Manager, initiating and defining the Initiative level scope for the project, in conjunction with multiple Engineering Directors and the CTO.
• Created detailed Project Plans with Resource Requirements, Task Breakdown, Budget Proposals, Milestones Definitions via Microsoft Project. Performed GAP Analysis, Impact Analysis, Cost Benefit Analysis & Risk Analysis. Streamlined Executive level escalation and Program Level Change Management processes.
• Worked with the central PMO, to provide project governance by utilizing scaled Project Management Practices.
• Developed and presented high-level roadmap and project plan in Steering Meetings using JIRA, MS Project, PowerPoint.
• Accountable for Overall Performance and Delivery of defined Scope(s) of Work, with adherence to Customer Satisfaction Goals, Contract Compliance, Quality Standards, Level of Profitability and other Critical Success Factors.

PROJECT MANAGER

Confidential, Foster City, CA

Responsibilities:

• Worked with IT Department to implement Laptop Encryption tool. Project completed on time and was deployed in UK. Defined requirements for subsequent versions of project, including US and global deployment
• Managed Project Teams for Clinical, Commercial and Operational excellence.
• Monitored Project Execution and adjusted plans by facilitating project communications and documentation. Ensured Project work complies with established practices, policies and processes.
• Identified, designed, and established process/system improvements: implemented Vendor Change Notification Change Control Management System to manage over 175 suppliers of materials and services to improve assessment standard lead time; collaborated with cross functional teams to drive Raw Material Specification improvement.
• Managed all aspects of Program / Project Management like Estimates, Project Charter, Detailed Project Timeline / Work plan, Issue & Risk Management.
• Host steering committee meetings, interface with business units, and head all aspects of release management.
• Working together with the Delivery Mangers, System Managers, and Test manager to ensure deliverables are met, and the project is on track.
• Conducted impact assessments and managed risks/issues to resolution, while ensuring communications to all impacted teams are clear and consistent.
• Implemented an Oracle MDM solution making master data to be unified, standardized, cleansed, and enhanced.

PROJECT MANAGER, SCRUM MASTER

Confidential, Palo Alto, CA

Responsibilities:

• Project Manager and Scrum Master, working with multiple scrum teams to Facilitate Scrum Ceremonies and consolidating Roadmap Milestones to present to the PMO / Product Leadership.
• Lead data aggregation, analytics and recommendations to facilitate strategic decision making for future investments (and cost management) for the HP Cloud and Data Center strategy.
• Partnered with Product Management, R&D, Sales, Marketing, UX Design and other functional leads to organize a Roadmap that includes both long-term strategic and short-term tactical objectives while considering team capacity to meet those goals
• Managed Dev/QA/UAT effort estimation process and design capacity based delivery plan.

PROJECT COORDINATOR

Confidential, Redwood, CA

Responsibilities:

• As a Project Coordinator, worked on project that focused on designing, implementing, and scaling the systems that support the online sales motion which is at the core of multi-cloud strategy.
• Effectively communicated the project goals, requirements and deliverables through clear, concise and comprehensive SOW presentation to the key project stakeholders.
• Interacted with both user group and development team in coming up with structured charts, process workflows, class and sequence diagrams.
• Part of the Platform Infrastructure Team responsible for Implementation of JIRA to track all issues pertaining to the Agile software development lifecycle.
• Involved in coordinating with the team to ensure coverage of requirement, effort estimation & resolution of issues on time to ensure delivery of quality work.
• Drove meeting (agendas, minutes with action items and agreements), issues lists, risks, Alpha/Beta POC and wrote status reports.
• Organized the backlog of queue items (change requests, defects, issues) by release, assigned resource, size, priority, etc., and led cross-functional sessions with the QA, DEV, and business teams in order to align proper discipline to project processes and address issues pertaining to requirements definition, feature implementation, performance improvements, etc.