SUMMARY:

• Project Manager with extensive expertise in all phases of IT Project management, systems design and enhancement.

TECHNICAL SKILLS:

Applications/software/methodologies: SDLC, Waterfall, Agile, SCRUM, Prince 2, Sales Force Automation, Guidewire, Oracle Siebel Sales & Marketing (CRM Software), Oracle RDBMS, MS PowerPoint, Remedy, MS Project, Visio, Business Intelligence, Planning IT, Rally, Jira.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Managed successful execution of large - scale, multi-functional projects to support strategic initiatives across enterprise, in partnership with business leadership.
• Established and managed a project team, defined roles and responsibilities of the team members. Supervised, supported, trained, coached, developed, and evaluated staff as assigned.
• Developed comprehensive project communication, and change management plans.
• Effectively managed projects scope, schedule, and budget, mitigated project issues and risks.
• Performed impact analysis of application changes across various components and end-to-end reviews of the final product. Responsible for status reports and projects planning.
• Developed functional and non-functional specifications, use cases, screen mockups, interface/reports specifications, business process models, etc.
• Created solutions in collaboration with SME’s and system Architects. Partnered with the Dev and Testing teams to deliver a high quality software product.
• Identified key project metrics and established process to measure/report results.

Confidential, Westlake Village, CA

Business Demand Manager / Sr Business Analyst

Responsibilities:

• Evaluated viable business options, identified pros and cons and how they relate to new systems cost and benefits; recommend the best possible solutions with business benefits and estimates. Provided guidance to the Project Managers.
• Implemented a unified Business Demand approach for all departments, using standard procedures which simplified the process and saved time.
• Saved close to $100,000.00/month after initiating a transition from one vendor to another.
• Gathered business requirements and developed specifications for companywide new systems and enhancements.
• Planned, initiated, and managed IT projects. Lead and guided the work of technical staff.
• Laid out project stages and assessed business implications for each stage.
• Monitored progress to assure deadlines, standards, and cost targets were met.
• Acted as liaison between Financial department, Business Operations, Call Center, Sales and Marketing, IT personnel, users of developed applications, and vendors. Utilized EAI best practice.
• Managed all stages of the projects from concept to delivery, including vendor management, testing, change management and prepared training programs.
• Prepared recommendations to the Company Board for the new systems and major improvements. Responsible for Vendors Management and 2 nd level support to the Help Desk team.
• Led all stages of changeover process and restored IT operations in less then a month after a major supplier went out of business. As a result, 100% of the outside sales representatives in 3 major markets remained within the company.

Confidential, Encino, CA

Sr. Business Analyst

Responsibilities:

• Involved in a long-term CRM application development and integration project using SDLC methodology.
• Worked with project stakeholders to identify and outline detailed workflow processes and business requirements for implementation of licensed and in-house software applications. Wrote Business Requirements Documents, created ER diagrams, and prepared conversions of ER diagrams into GUI screens.
• Designed a system which simplified and improved existing processes and provided a saving of 5%/user.
• Developed test cases and training materials, and supervised User Acceptance Testing.
• Streamlined all phases of testing by creating a “template” approach which cut time by 20% while improving the probability of finding system errors and bugs.
• Led Change Management process, initiated knowledge transfer process from an outside consulting team to the company's own team, and put in place training program for users. Was responsible for disaster recovery plan.
• Initiated a new system with allowed specialists from different teams to electronically collaborate on projects which saved over 20% of time on each project.

Confidential, Pasadena, CA

Sr. Business Analyst Lead

Responsibilities:

• Managed multiple in-house and outsourced projects simultaneously. Prioritized based on requirements, and created progress reports for upper management. Supervised timed execution within allocated budget.
• Configured Sales/Marketing module, automated assigning new sales leads to Sales Reps using automatic Assignment Manager, and utilized workflow in order to streamline business process.
• Worked on both sides of implementation: Business and IT, using EAI approach and ETL technology.
• Managed changes through peer reviews and amended documents to ensure that information interpreted correctly, business rules were complete, consistent, concise, comprehensible, traceable, feasible, verifiable, and documentation conformed to company standards.

Confidential, Thousand Oaks, CA

Sr. Business Analyst

Responsibilities:

• Involved in every stage of development, configuration and launch of new CRM Application.
• Coached statistical analysts in daily tasks, monitored systems performance, and provided solutions.
• Prepared reports and provided recommendations to improve internal control and increase efficiency.
• Performed data analysis to identify system issues. Analyzed impact of changes to processes and/or systems.