SUMMARY:

• Disciplined, Articulate and Goal - Driven Leadership Professional with extensive experience in development of programs, educating others about lean concepts that lead to the identification, development, and implementation of improvements.
• Proven results in improved safety, productivity, quality, and cost reductions across multiple organizations in short periods of time.
• Excels at driving world-class improvement through benchmarking performance and achieving metrics and targets.
• Identifies and develops key talent and ensures the success of all in department, while sharing and learning best practices and balancing organizational needs.
• Optimizes process, provides developmental support within territory and has a demonstrated ability to build and nurture relationships.
• Quick learner, adaptable, patient and able to keep a clear head under pressure.
• Utilizes problem-solving skills to correctly identify issues and resolves them in a timely manner.
• Acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments.

TECHNICAL SKILLS:

Software Knowledge: Microsoft Office Suite | ADP | TeamViewer | QuickBooks | ATS systems | Smartsheet | CRM systems | Minitab | POS systems | Reporting Tools

Business Skills: Continuous Improvement | Change Management | Risk Management | Training | Resource Management | Presentations | Implementations | Vendor Management | High-Performance Organization | Teamwork | Budgeting | Forecasting | Client Relations | Value Stream Mapping | 5S/Kaizen | Sales | Leadership | Performance Reviews | Project Management | Negotiation | Communication | Root Cause Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Addison, IL

Project / Sales Manager

Responsibilities:

• Leads and organizes process improvement initiatives, scheduling of projects, estimates, field visits, billing and collections, HR functions including hiring, firing, performance reviews, team member counseling, and development of all HR resources
• Develops and implements office systems, as well as company policies and procedures, and safety compliance
• Increased revenue by 20% within first 6 months of 2017 through standardization of estimate process and accurate costing
• Develops, documents, and implements HR systems including interviewing, hiring, handbook, disciplinary procedures, insurance, and payroll
• Constantly improving work flow processes to reduce waste in time, movement, and efficiencies, and in addition, collects fees for all jobs
• In charge of developing and implementing job estimate process, job costing process, and sales process
• Directs daily operations and supervision of Superintendent and field crew leads
• Built numerous business systems to streamline operations, which led to on-time job completion rate of 98% versus 84% on-time rate in 2016
• Leads and facilitates Kaizen events to drive sustainable improvements, as well as drives productivity pipeline roadmaps across departments and facility
• Manages 11 people
• Reduced expenses 5% by reducing process waste, time waste, over purchasing, and eliminating unapproved expenses, and as a result, output expected to exceed 2016’s goal by 21%
• Standardized process for ordering and supply delivery to the job sites through evaluation of necessary job supplies and bringing procurement of supplies in-house
• Through the processes of labeling all expenses as controllable or non-controllable, all controllable expenses were significantly reduced
• Increased revenue through the development and implementation of job costing tool to monitor actual length of time crews spent at job sites versus estimates
• Built proper operating margin by adjusting job estimate process to show break-even, controlled expenses and places for waste reduction
• Implemented “Change Order” process to ensure any work not included in the estimate and scope of work was properly charged for and approved prior to performing work
• Creates, implements and continuously improves HR processes, operational processes, and ordering processes to reduce time and waste
• Ensured created safety procedures and processes were followed, utilizing a verification check during on-site visits

Confidential, Oakbrook Terrace, IL

Area Manager

Responsibilities:

• Increased revenue by 19.3% within first year and exceeded second year by 31.2%, increasing revenue by 17% over budget
• Significantly increased gross margin by 8.5% first year and in second year, exceeded previous year by 40%, simultaneously increasing budget by 23.9%
• Team built strong family relationships that resulted in improved Family Engagement Survey results to from 4.40 to 4.58 (on a 5.0 scale), which was the highest in the region

Confidential, Oakbrook Terrace, IL

Director of Interior Operations and Transportation

Responsibilities:

• Led team of 17 direct reports and over 300 indirect reports, while managing full P&L responsibility of $36M budget
• Facilitated 4 to 7 kaizen events monthly that resulted in significant cost savings, decreased labor costs, improved efficiency, reduced waste, and improved profitability
• Coordinated with food manufacturing team to identify improvement opportunities and eliminated waste, and in addition, documented and audited Standard Work throughout the facility to maintain process control, evaluate production bottlenecks, and develop resolution plans
• Team successfully passed audits for British Air, Swiss Air, TACA Air, Air Canada, and Frontier Airlines as well as numerous corporate audits, bi-weekly USDA audits, external state and federal audits
• Successfully implemented and coordinated 5S Event for the United Airlines and Continental Airlines, and created and led the “Unit Safety Plan” and “Unit Vision/Mission” throughout the organization

Confidential, Addison, IL

District Manager

Responsibilities:

• Had P&L Responsibility of $15M budget, among 10 school districts in 45 school locations, managing 14 direct reports and over 150 hourly reports
• Team successfully passed all annual state audits for the National School Lunch Program, and created new mindset for menu development that lead to increased satisfaction by the students and parents
• Completed quarterly presentations to school committees and parent organizations on healthy school lunches, as well as monthly reviews of menus for proper nutritional components, proper servings, menu rotation, menu acceptance, all while ensuring reduced costs and increased profitability

Confidential, Downers Grove, IL

Franchise Owner - Recruiting

Responsibilities:

• Developed over 40 new clients for the company through strong relationships, and managing multiple territories
• Developed three new franchises, while successfully recruiting all levels of managers from entry level to executive level and support staff

Confidential, Elk Grove Village, IL

District Manager / Project Manager

Responsibilities:

• Controlled full P&L of $18M budget, spread out over 5 restaurants, while managing 20 direct salaried reports and over 250 hourly reports
• Developed three Assistant Managers into General Managers, and one of those was named General Manager of the Year
• Implemented product process improvements from value stream mapping, that resulted in reduced change-over time, increased production levels, increased revenue by 20%, and waste reduction in production process
• Achieved sales and gross profit records 5 times, won awards for perfect Care Reports, operational excellence, and sales improvement