SUMMARY:

• 18 years of proven experience in IT industry working on end to end Software Development life cycle.
• Technically - sophisticated management professional with a pioneering career reflecting strong leadership and management qualities coupled with enormous experience.
• 11 years of proven experience in managing Full Life Cycle SDLC projects using Agile methodology.
• Robust exposure to Agile, Kanban, Lean, XP & Waterfall methodologies.
• Functioned as a Co-Product Owner in an Agile environment. Hands on experience with product backlog grooming, defining features, user stories, story points, working with product owners to prioritize requirements.
• Experience as Agile Scrum master for a medium size team for conducting various Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups and retrospect reviews.
• Experienced in driving extremely large project teams and with high-quality deliverables meeting timelines and budgetary targets.
• Strong exposure in managing the development and implementation of mobile & web-based business solutions.
• Planned and managed multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• A visionary leader, an excellent motivator and mentor with decent communication, team building, interpersonal and analytical skills.
• Skillful in resolving numerous project issues related to optimal resource utilization, scope creep, budget shortages, schedule compression, divergent business needs and tactical matters.
• Strong in assessing, capturing, and translating complex business issues and requirements into structured analytics use cases, including rapid learning of industry/domain/client dynamics and development of effective work stream plans.
• 4 years of experience in managing mobile development projects for iOS, Android and third party mobile devices, including deployment, push notifications and in-app purchases for order processing.
• Proven experience in creating project management documents such as process work flows, cost, budget and schedule baseline, communication plan, issue log, RACI matrix and status reports for stakeholders.
• Managed a large teams of developers, business analysts, and QAs in On-Site and Offshore model.
• Proven capabilities in Internal & external resource management, outsourcing, offshore coordination & vendor management skills.
• Experience in managing digital web based projects for retail, e-Commerce, automotive, health care, insurance, banking domain.
• Successfully managed & directed Central PMO for a 33 million dollar program.
• Solid exposure to risk management, compliance, quality assurance, vendor management, change management and business process improvements.
• Possess domain knowledge of insurance, health care, Banking and Retail verticals.
• Skillful in publishing the routine and On-the-Fly reports to the executive management.
• Hands-on using MS Visio, MS Office Products & Power Point decks.
• Advanced expertise in Excel pivots, charts & power pivots.
• Skillful in handling large volumes of data with MS Access / Oracle Express.
• Strong in writing SQL scripts to generate reports directly from the databases.
• Experience in handling huge volumes of data and working with IBM Watson - Cognitive Analytics.
• Expert in Object Oriented concepts and architectural designs.
• Thorough knowledge in Database design & concepts.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, Hybrid, Scrum, Lean & XP

Primary Skills: Project Management, Delivery Management, Efficiency & Resource Management

Primary Tools: Google Sheets, MS Office, MS Project, JIRA, IBM Watson

Operating Systems: Windows family

Familiar Technologies: .NET, Java, Crystal Reports, Oracle, MS SQL Server, Web APIs, Object- oriented design, User interface design, Database design

Source Control Tools: VSS, SVN, TFS, Git

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Project Manager / Program Manager

Responsibilities:

• Functioned as the lead Program Manager in the Central PMO.
• Monitored & controlled program financials by managing utilization, team build-up and team budget.
• Saved about 2% of the program budget by using the Account SMEs for training the Build resources.
• Managed multi-dimensional spend analysis across locations, platforms and skills.
• Built high performance Agile teams through strong recruitment and training plan, and a culture of excellence in client-centricity.
• Guided the team to innovate and leverage synergy with other centers of excellence, and created new combined offerings with compelling differentiators.
• Served as a mentor to stakeholders to ensure their understanding and buy-in of the agile approach with a focus on delivering a Minimum Viable Product through careful and deliberate prioritization.
• Defined and stream-lined the processes & procedures.
• Worked to drive the processes to deliver effective business intelligence solutions by working closely with the product owners, architects, developers and quality assurance.
• Defined clear-cut Roles & Responsibilities for the entire team.
• Identified critical risks and driven them to closure by adhering to compliance procedures and internal/operational risk controls in accordance with all the applicable regulatory standards, requirements, and policies.
• Worked with the business intelligence team and stakeholders to prioritize, plan and execute the program roadmap.
• Provided strategic inputs for technology enhancements for stake holders to help them derive greater value, as well as for internal teams to enhance efficiency and productivity.
• Established and managed project cadence and governance including regularly scheduled status updates to Management Team and other stakeholders.
• Conducted project reviews & audits to know the effectiveness of the implemented processes.
• Monitored and controlled quality metrics by working with huge volumes of data.
• Analyzed Demand & supply metrics. Tracked & reported statistics in a variety of formats for publishing to the executive management.
• Used cognitive reporting & analytics with Watson.
• Motivated project team members to achieve project goals, create a project environment that enables peak performance by team member
• Mentored and trained other PMs to learn and adopt Agile and XP methods.

Confidential, Atlanta, GA

Tech Project Manager

Responsibilities:

• Defined best practices and processes. Standardized the tools across the products division.
• Reviewed SOWs and worked closely with legal teams to terminate contracts during mergers.
• Managed multiple vendors for product development.
• Reviewed detailed project road maps, plans, schedules and work breakdown structures.
• Introduced and implemented Agile process for the entire products division.
• Restructured the products division by cutting the workforce by 10% without impacting the deliveries.
• Successfully brought down the employee attrition from 24% to 11% in products division.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed changes effectively in rapidly evolving global business environments.
• Conducted Scrum of scrums for six development teams.
• Initiated CSAT surveys, collected feedback from customers and made a lot of process improvements.
• Provided strategic direction during implementation stage of the product.
• Successfully met Product Owners expectations by delivering the highest quality products.
• Proactively monitored for potential problems like scope creep, schedule compression and budget overruns and mitigated the risks in advance.
• Initiated weekly reviews with all the stakeholders.
• Drove the teams towards high quality and meaningful deliverables.
• Managed six teams and served as a single point of escalation between offshore and onsite teams.
• Successfully managed cross-functional and support teams.
• Established the culture to recognize and celebrate accomplishments and exceptional performance of associates.
• Conducted account reviews & internal audits to ensure compliance with stakeholders expectations, budget and scope.
• Successfully maintained balance between process compliance and delivery timelines.
• Motivated and inspired the team members. Trained and helped the team members to resolve dysfunctional behaviors.
• Conducted the required trainings on tools & technology to improve the competency of the associates.
• Encouraged creativity, risk-taking and constant improvement.
• Worked with Business HR and created process guidelines to monitor performance of the associates.
• Created career roadmaps to the senior developers, leads and associate PMs.
• Effectively maintained team consensus and win-win agreements.
• Ensured discussions and decisions to lead towards closure.
• Successfully maintained healthy dynamics and rhythm in the teams.
• Guided the associates to maintain work-life balance. Led by setting a good example. Behavior consistency & predictability.
• Provided the teams with a vision of the project objectives.
• Created a collaborative working environment with trust, open communication, creative thinking within the teams.

Confidential, San Francisco, CA

Tech Product Manager

Responsibilities:

• Conducted discovery workshops for new customers and worked closely with the sales teams on closing the contracts.
• Drafted and reviewed SOWs and worked closely with legal teams to win new contracts.
• Functioned as a Product Manager and Co-Product Owner for Agile several projects.
• Mentored and guided Associate Project Managers mitigating issues and risks.
• Cut down the project cost by 9.4% using the agile process methodology.
• Handled the abusive customer and successfully completed the project on time and within the budget.
• Resolved the stand-off and got the payments against the invoices pending for over six months.
• Performed project audit reviews across the organization.
• Defined and established development process methodology and best practices for the BU.
• Closely monitored the design of strategic applications, tools, and utilities.
• Developed, assessed and selected a proper strategy for the project, considering Performance, Cost, Time and Scope constraints.
• Created project schedules based on, Work Breakdown Structure (WBS), Time and Budget Estimates.
• Organized the project Kick-off Meetings.
• Monitored & executed several projects in parallel.
• Controlled and monitored Project Scope, Time, Cost, Quality and Risk.
• Efficiently handled change management.
• Reported periodically to the customer on Project Performance.
• Managed Stakeholders Expectations.
• Established the .net development vertical in the organization.
• One of my teams had 21 associates spanned across 4 geo-graphic locations.

Confidential, Chicago, IL

Tech Product Manager

Responsibilities:

• Functioned as a scrum master in Agile driven environment.
• Played a pivotal role in implementing the Electronic Medical Records system.
• Implemented continues build integration using TFS.
• Directed automating the regression testing using QTP.
• Motivated and inspired the team members.
• Provided the teams with a vision of the project objectives.
• Lead by setting a good example; role model - behavior consistency.
• Trained and helped the team members to resolve dysfunctional behavior.
• Effectively maintained team consensus and win-win agreements.
• Ensured discussions and decisions to lead towards closure.
• Successfully maintained healthy group dynamics.
• Intervened when necessary to aid the groups in resolving issues.
• Ensured that the team members have the necessary education and training to effectively participate on the team.
• Encouraged creativity, risk-taking, and constant improvement.
• Recognized and celebrated team and team member accomplishments and exceptional performance.
• Functioned as a team lead for three development teams.
• Managed 43 technical resources and served as a focal point to communicate & resolve interface and integration issues with other teams.
• Familiarized the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
• Ensured that the teams address all relevant issues within the specifications and various standards.
• Conducted reviews, presentations and the release of design layouts, drawings, analysis and other documentation.
• Coordinated meetings with the quality assurance, product committee, vendor’s project manager and functional management to discuss project impediments, resourcing issues.
• Provided status reporting of team activities against the program schedule.
• Planned, tracked and managed the software development, customization, defects & issues using JIRA.

Confidential, Dallas, TX

Tech Project Manager

Responsibilities:

• Functioned as an Agile Internal-Product Owner.
• Accountable for design, performance & scalability of new apps developed in .NET technology.
• Architected extensible technical solutions with best practices, and provided continued assistance to the development teams in solving the complex and difficult technical design tasks and issues.
• Developed project plans, estimated and managed costs, schedule, and performance of component projects, while working to ensure the success of the project.
• Articulated project goals and scope, translated business needs into technical terms, and prepared detailed work breakdown structures (WBS).
• Contributed to strategy formulation and forward planning as a member of the management team.
• Trained and mentored the technical resources and fine tuned the performance.
• Presented periodic Dashboard reports on the current project, future opportunities and client issues.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Functioned as Software Architect for designing, developing intranet and extranet Web applications.
• Formulated the checks & procedures and reporting structure for the offshore development team.
• Authored the Statement of Work and coordinated change requirements.
• Initiated and led working sessions with clients and service providers to resolve issues. Tracked software development, customization, defects and issues with the help of Project.net.

Confidential, Phoenix, AZ

Tech Project Manager

Responsibilities:

• Functioned as an Agile Co-Product Owner for the Policy Upload project.
• Strong exposure to Property, Casualty, Professional Liability & GAP LOBs.
• Managed development projects, including intranets and extranets.
• Accountable for design, performance & scalability of new apps developed in .NET technology apart from maintenance & integration of legacy apps.
• Directed database design, development & updating of databases related to Web applications besides ensuring security of windows apps, Web sites and related applications.
• Identified, analyzed and resolved problems with existing applications & web sites.
• Implemented best practices & design patterns aimed at high quality software products with minimal maintenance requirements.
• Involved in creation & maintenance of consistent architectural structure across the organization’s applications.
• Coordinated with 3rd party development teams in documentation & ensuring compliance to coding standards, code reviews, control gates etc.
• Involved in designing of repeatable, automated build and deployment strategies to ensure simple, successful deployments across environments besides tracking & evaluation of new standards, technologies and trends in app architecture, development, design and delivery.
• Guided the development of transaction-based e-commerce solutions for business-to-business and business-to-consumer applications apart from creation & maintenance of system documentation including entity, component/logical, and physical diagrams.
• Focused on application configuration control, on-call rotation for production support & troubleshooting and development of enterprise-wide reusable .Net components.
• Created custom .Net Framework libraries for Markel to enable more robust application development.
• Redesigned the Underwriting system interface using VB.Net.
• Played key role in integration of Advantage with OnBase to retrieve & display documents related to the risk / policy being serviced
• Successfully automated policy booking into Advantage system resulting in backlog clearance of 150,000 policies.
• Actively involved in rewriting of Advantage application in VB.Net, creation of custom .Net libraries that reduced development time by 6 months.
• Interfaced Advantage with OnBase/EDocs enabling interoperability between Advantage app and EDocs.
• Reduced policy booking time by 3 minutes/ policy through automated premium calculations based on risk factors including distance to coast, construction types in the defined regions and states.
• Automated allocation of premium between specific treaties on different entry layers of the policy cutting down policy booking time by 2 minutes for each policy.
• Created Address Cleansing web service based on USPS database to scrub & clean the given address and another web service for Geo-Coding of risk & matching scrubbed address to find latitude & longitude and calculate the distance to the coast. This feature eliminated the junk addresses in the system by 94%.

Confidential, Chicago, IL

Systems Analyst

Responsibilities:

• Rendered technical expertise to the project team including recommendation of solution alternatives and identification of risks.     
• Reported on project progress to the team lead, Project Manager/Lead during project lifecycle; reviewed requirements & functional specifications and provided feedback to the project team including participation/input to the requirements process.
• Delivered detailed design aligned to design documentation and ensured design review by the development team.
• Followed software quality process & methodology standards, including design, data quality, code, version control, defect/change request tracking, documentation, work product review, unit.
• Involved in test environment management.
• Coordinated with technical lead & release services to migrate code & data to production and pre-production environments and execution of release activities
• Focused on continuous improvement projects within the team and mentored software engineers in addition to scheduling & facilitation of solution walkthroughs.
• Liaised with the test team throughout the project life cycle to enable testing efforts besides serving as subject matter expert within the team
• Designed/ customized solutions to connect & use large databases in a multi-location environment based on requirement.
• Successfully enhanced AIMS system to support multi-site environment
• Interfaced Seagate Crystal Reports with Centura apps.
• Reduced user time by 4 minutes through creation of new module for Automatic Sales Order and Invoice generation when a Purchase Order is generated for the inter-site shipments.
• Created a new web application enabling customers know status of purchase orders, check vendor's inventory and to track shipments.     
• Reduced human intervention by 50% during database conversions through creation of SQL procedures.
• Developed new module for customer shipping division-based comments enabling documentation of issues during shipment and delivery.