SUMMARY:

• Information Systems professional skilled in architecting and executing technical solutions to meet high business value expectations.
• Accomplished at successfully implementing IT services and paring them with corporate strategies and goals.
• Leadership and interpersonal skills leveraged to manage multiple projects and align Information Technology solutions to business requirements.
• A hands - on leader exhibiting strong IT technical skills with a collaborative work ethic and positive approach.

TECHNICAL SKILLS:

• IT Infrastructure Architecture
• DevOps CI/CD
• IT Production Operations
• Environment Management
• Release and Change Management
• Software Quality Assurance
• ITIL v3 Foundation Certification
• Server and Desktop OS
• Cloud Computing
• IT Service Management (ITSM)
• Disaster Recovery
• Software Delivery Lifecycle (SDLC)
• Roadmap Development and Execution
• Server Virtualization
• MS Office
• Business Continuity
• Budget Planning and Management
• Strategic Planning
• Learning New Technologies
• System Upgrades
• Change Agent

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

IT Infrastructure Delivery / Release Management, Sr. Director

Responsibilities:

• Project Lead to package and deploy software updates to physical, virtual, and cloud servers. Developed automaton to securely provision and configure IT infrastructure and install Operating Systems and IS security updates. Engineered the workflow and processes for SDLC alignment.
• Achieved an annual 10,000 hour work effort savings across 25+ portfolios due to investments in developing automation. Automation customized for Exchange, SharePoint, and Contact Center technologies.
• Cloud computing strategy incorporated to meet demand and streamline package testing leading to on-time high-quality deliverables.
• Release Management architect for predictive software delivery across 14,000 servers and 35,000 desktops providing compliance with IS security and OS mandates. Aligned the RM services across the enterprise. Reduced production incidents while exceeding system availability SLAs.
• Change Management service interface for migration from HP Service Manager to Remedy change module.
• Production Operations Management with 24/7 on-call support for IT infrastructure and software governance ensuring systems availability and performance SLAs are achieved.
• Disaster Recovery Lead responsible for application mapping, procedures, test planning and execution, post-test analysis, and recovery lifecycle management in a multi-data center environment.
• Business Continuity liaison responsible for worksite and workforce organizational planning and execution.
• Written and verbal communications skills recognized for producing and presenting SLT management reports. Automated processes and reporting to manage day-to-day operations and to report on metrics.
• Planned and administered $7M budget.
• Managed a team of 30+ including FTEs, on-shore and off-shore Global Sourcing partners. HR management responsible for hiring, development, and performance management of staff. Successfully developed and executed transition and training plans for moving resources to areas of need to support new projects.
• Lead contributor for the Puppet Configuration Management solution. Trialed Next-Gen Software Delivery Pipeline for Continuous Integration / Delivery piloting Jenkins, uDeploy, Git and SVN SCM systems. Contributor for Windows 7 Next-Gen desktop rollout.
• Delivery Systems lead for Windows Server and Red Hat Linux OS upgrade projects.

Confidential, Hartford, CT

IT Engineering / DevOps / Software Quality Assurance, Director

Responsibilities:

• IT infrastructure delivery lead to architect new public, private, and B2B domains facilitating a nationwide 30-city business application product launch.
• Configured 1500+ web, middleware, and SQL database servers for business and IAM applications.
• Managed 24/7 operations for IT infrastructure and systems with monitors and alerts plus incident and escalation management. Facilitated technical conferences.
• Developed and executed long-range plan to provision 3000+ VMWare virtual servers in support of Windows and RHEL server upgrade projects.
• Provisioned and configured hardware to meet Disaster Recovery deliverables. Developed and executed DR Runbook tasks and procedures. Facilitated dry-runs and exercises.
• Collaborated with Information Risk Management portfolio to manage cyber security updates.

Confidential

Application Delivery / DevOps

Responsibilities:

• DevOps Technical Lead responsible for Continuous Integration / Continuous Delivery of multi-tier web applications and services across parallel development stacks.
• Implemented 300+ business and enterprise applications and services.
• Transitioned DevOps workflow into the enterprise Delivery Services model for agile systems development.
• Assembled and configured the web and middleware infrastructure for .NET, Java, and COM applications.
• Network F5 load-balanced applications and services for high availability. Firewalls configured to control network traffic.
• Production operations 24/7 on-call support for IT infrastructure and applications.
• Day-to-day operations for production and development environments.

Confidential

Software Quality Assurance

Responsibilities:

• Software Quality Assurance director accountable for the strategy and testing of desktop, server, database, and network assets to ensure compliance with security and OS mandates.
• Implemented the integrated testing strategy and automated testing solutions leading to the expansion of QA services to 20+ IT portfolios.
• Aligned QA services with Software Development Life Cycle (SDLC) and IT Operations framework.
• Partnered with Global Sourcing contractors to develop and implement standards, processes, and procedures. Advanced project to a Managed Services sourcing model.
• Developed SOX compliant audit controls to guarantee only tested updates were delivered to production.
• Cloud servers allowed for service expansion to additional portfolios while streamlining the testing process.
• Produced scorecards to match quality and productivity metrics with service levels.
• Collaborated with development and project management teams to create QA resource allocation models.
• Implemented HP Quality Center to collect requirements, standardize testing, and manage defects plus QTP to broaden testing scope. Automated QA test scripts to provide testing accuracy.