Unit Manager Resume Marietta, GA - Hire IT People

SUMMARY:

Able to instill vision to achieve company goals and surpass profit expectations while maintaining quality, safety, and customer service integrity through total quality management.
Successful in creating and implementing strategic plans, setting and administering budgets, and developing improved processes to meet short and long - term objectives.
Oversee operations to ensure company requirements are met within established budget, design plans for improvements to meet production goals and provide superior customer service.
Interview all potential staff, evaluate performance and make recommendations for promotions. Able to establish a team-spirited environment through a positive and proactive leadership style.
Train staff in their daily job duties, enforcement of company policies and procedures. Empower staff to make decisions to better service the customer.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Marietta, GA

Unit Manager

Responsibilities:

Manage the overall operation of restaurant with sales of more than $800,000.00 annually. Monitor day-to-day operations to ensure compliance with established standards of product quality, service and clientele.
Hired, trained and coached all associates. Evaluate performance and make recommendations for promotions and rate increases.
Established a team-spirited environment through a positive and proactive leadership style.
Focused on full overall operations, sales and waste to make a positive impact on P&L.
Set weekly business objectives, review associates schedules prior to posting and submit weekly schedules and paper work to corporate.
Review daily and weekly inventories to ensure accuracy.

Confidential

District Manager

Responsibilities:

Managed operations of three high volume units.
Evaluated individual restaurant operations and provide recommendations for improvements in procedures, products or equipment to Director of Operations.
Plan and conduct weekly meetings with Management Teams. Ensure management is versed on company policies and procedures.
Review monthly P&L with Store Management. Assist location management team to assess and rectify cost control problems.
Complete and submit a written monthly Control report on each assigned store.
Train, direct and motivate a staff of 90 to110 employees. Oversee all training and development in each unit. Recruit and develop management personnel.

Confidential, Albany, GA

Front Line Teller

Responsibilities:

Recognized for drawer-count accuracy, customer service excellence and outstanding work ethic throughout employment.
Built rapport with customers, displaying friendly, attentive service in all interactions.
Processed safe deposit box and loan payments.
Provided customer assistance with balance detail and other inquiries.
Oversaw processing of night deposit bags.
Referred customers to appropriate financial services and products as required.
Handled all customer complaints and issues with high professional courtesy.
Cashed checks and processed deposits upon balance and signature verifications.