SUMMARY:

• More than 12 years of progressive growth in IT with hands - on experience in various technologies and solid domain knowledge of Insurance industry. Currently managing various projects in a competing environment helping to build project management/governance skills. Alongside, I have been managing Center Of Excellence team for technology exploration for new business opportunities and RFP responses helping to keep abreast of the emerging technologies.
• Experienced in implementing applications on Guidewire, Siebel, Salesforce, Java and support experience in administering various packaged products.
• Implemented Guidewire accelerator InsurPay on AWS
• Experienced in Configuration and Integration of Guidewire Product ClaimCenter 8.X
• Hands on experience in creating customized entities, wizards, pages, locations, container widgets in Guidewire
• Implementing Business rules using Pre-Setup, Segmentation, Assignment, Pre-update, Validation, Payment allocation, Policy Evaluation and Event Fired triggers in Guidewire
• Written/Enhanced multiple GOSU Utility Classes, Query Builder Classes, Mapping Classes, and GOSU Enhancements to meet complex business needs
• Experienced in integrating Claim Center to various systems using Web Services, GX Model, Batch Processing and Event Messaging
• Experience in working with various Internet technologies such as Java, JavaScript, HTML and XML
• Planning, sizing and reviewing implementation steps for Infrastructure Maintenance, Upgrade, remediation and refresh projects
• Installing and configuring Hadoop and eco systems on Linux servers
• Review MapReduce programs developed on Java, Pig and Hive
• Estimating number of Data nodes, overall size and memory
• Installed Guidewire 8.0.4 in Windows servers with SQL as DB
• Implemented an Guidewire accelerator to handle payments in real time
• Evaluating/assessing Software, Solution, Infrastructure, Business aspects of the architectural needs and recommend alternatives
• Planning and reviewing DR support tasks to meet SLA
• Driving Tech calls/incidents, troubleshooting issues and recommend touch point for the monitoring team
• Administration of WAS, MQ, Informatica/ILM, Thunderhead Windows Applications/Servers, Big Data Hadoop and PEGA
• Installing and configuring of IIS, windows components and scheduled tasks, scripting to monitor and handle repetitive tasks
• Analyzing Server metrics to evaluate the utilization and recommend infrastructural changes
• Handled production support for FileNet applications, Mainframe integration and document processing
• Configuring Siteminder authentication, reverse proxy, load balancing of requests
• Configured SMTP and white listing servers for sending emails
• Familiar with some of the UNIX commands, installing and configuring monitoring applications like Splunk, Compuware. Using NMON, ITCAM for centralized monitoring
• Experience in Installation and Administration of Siebel 6.X to 8.X
• Configuring and customization of Siebel Applications
• Design and code reviews for Siebel implementation
• Hands on experience in configuring Workflows, Workflow Policies, Run Time Events, BRPs, Data maps, State Models, EIM, RCR and scripting
• Development experience in Siebel 6.0 to 8.1.1.11
• Performed numerous POCs to explore OOTB features/components of Siebel
• Scripting experience to automate admin / support tasks
• Installing and configuring Siebel Open UI
• Completed Salesforce Developer 401 Certification, designed and developed employee management application on Force.com
• Implemented Oracle Real Time Decision (RTD)
• Implemented Oracle Policy Automation (OPA)
• Scripting to automate some of the jobs handled by the Change management team that uses GitHub, Hudson and Harvest
• Performing feasibility check and benefit realization of taking up new RFP/project
• Identifying Risks, resource requirements, constraints of undertaking a project and during execution
• Defining scope and intermediate project output along with the timeline
• Planning for resource allocation and tracking utilization
• Performance review to ensure complete collaboration and effort from the team members
• Define communication protocol, status reports and dashboard for internal and external stake holders
• Aggregate, consolidate, summarize metrics from various teams and present overall progress to higher management
• Design review, code review, test case review, deployment support and planning to ensure quality
• Maintain relevant documentation including inventory, procedural documents, knowledge base and learning from the projects
• Maintained documentation to facilitate SSAE Type II certification for the organization
• Present solution overview to client on Development and support projects
• Knowledge in using Microsoft Project 2013, PWA for managing projects
• Assist the teams in handling dead locks, complex issues and keeping them motivated to enable discretionary effort

TECHNICAL SKILLS:

• Guidewire
• Guidewire
• Siebel
• Siebel
• Salesforce/Apex
• Windows/IIS
• Java
• WAS
• Pig, Hive
• Informatic
• Big Data Hadoop
• ILM
• C, C++
• MQ
• DOS
• Big Data Hadoop
• Oracle RTD

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Software / Tools / Technology Used: Guidewire 9.0.2, Spring, Struts, Java Script, jQuery, Servlets, HTML5, JUnit, REST webservices, JMS, Hibernate, Git, eclipse Mars

Responsibilities:

• Effort estimation and prepare project timeline applying resource levelling
• Contribute to requirement gathering by providing analysis summary from the current system
• Identify key integration dependencies and critical paths
• Remediate current design by suggesting alternate design and improvements
• Provide detailed technical interpretation of the requirements to the developer groups in offshore
• Review design and implementation
• Maintain Requirements Traceability Matrix
• Monitor the progress and consolidate the overall status to Client management

Confidential

Technical Manager

Software / Tools / Technology Used: Guidewire 8.0.4, Gosu, AWS, MS SQL

Responsibilities:

• Identify the pre-requisites of implementing Guidewire accelerator
• Install and configure Guidewire Claim Center 8.0.4
• Review the implementation to maintain highest level of integration flexibility
• Deploy and test the business cases, improve logging, troubleshooting and retry mechanism
• Detailed documentation on installation and usage including test scripts

Confidential

Technical Manager

Software / Tools / Technology Used: Hadoop 2.7, Java, Pig, Hive

Responsibilities:

• Reviewing and aligning requirements to meet the end objective by working with the key stakeholders
• Determine the various sources of input types and sizing
• Install and configure Hadoop
• Develop PIG scripts to test the hypothesis
• Review and develop MapReduce java code for finalized requirements

Confidential

Offshore Manger/Java/Windows administrator

Software / Tools / Technology Used: WAS 8, Windows 2008, 2012, Informatica, ILM, and DB Administration

Responsibilities:

• Ensure coverage and define/track touch points to provide system stability
• Manage schedule for WAS, Windows, DB, Informatica administrators and monitoring team
• Track utilization based on the effort matrix
• Driving incident calls and maintenance activities
• Prepare/review plans for Upgrades, refresh projects, DR and maintenance activities
• Ensure that the teams maintain Procedural documents, trackers and inventory
• Automating alerts and system monitoring
• Provide status to the client on accomplishments, engage in collaborating offshore/onsite teams, obtain periodic client feedback
• Revise work order based on the Work projected and coverage provided

Confidential

Project Manager/ Siebel Architect

Software / Tools / Technology Used: Siebel eAutomotive7.8

Responsibilities:

• Understand client requirements based on the Project Charter, create Use case and high level design for implementation
• Review design, test plans and user training documents
• Handling Migration requests, troubleshooting system issues
• Handle Component creation requests
• Applying patches and validating
• Executing Server jobs and defining Production Support touch points
• Creating Database objects for staging and migrating the schema changes
• Monitoring overall system performance and Server jobs
• Coordinating Deployment tasks during Production release

Confidential

Lead Analyst

Software / Tools / Technology Used: Siebel 8, Web Sphere App Server, Oracle BI package, RCU.

Responsibilities:

• Understanding the system requirements and steps involved in hosting Oracle RTD Server
• Installation and configuring Oracle RTD on Web sphere
• Developing Inline services and testing
• Customization using Java script to implement and unit test the integration
• Integrating Oracle RTD with Siebel
• Reviewing documentation

Confidential

Siebel Architect

Software / Tools / Technology Used: Siebel 8.0.0.3, Siebel 8.1.1.2

Responsibilities:

• Analysis and documentation of Upgrade tasks for all the environments
• Upgrade in Sandbox environment prior upgrading the actual environment
• Installing Siebel 8.0 in windows environment
• Perform Upgrade tasks, validate logs and documenting the findings
• Identify potential issues prior execution in actual environment
• Explore utilities that can expedite the entire Upgrade process
• Reviewing Upgrade related logs
• Validation after the upgrade to make sure that system running with no upgrade related issues

Confidential

Lead Analyst

Software / Tools / Technology Used: Siebel 8, Toad, SharePoint, MS Office.

Responsibilities:

• Assist the team with approach and design
• Manage migration activities in Development environment
• Configuring Workflow Monitor agents and Workflow Policies
• Documentation of test cases, migration tasks and post production validation

Confidential

Siebel developer/ Onsite coordinator

Software / Tools / Technology Used: Siebel 6, Toad, SharePoint, MS Office, VB, C, C++, .Net.

Description: CRN was a claim processing application developed in Siebel 6 and integrated with several custom components. This was run and maintain project demanding a lot of customization to meet the compliance changes and demanding business needs

Responsibilities:

• Analyze and implement change requests
• Develop and integrate custom components with Siebel
• Environmental support and On Call support
• Design and Code reviews
• Documentation of test cases, migration tasks and post production validation
• Filenet and Siebel production support for handling complex tickets/incidents