SUMMARY OF QUALIFICATIONS

Project manager with over 20 years experience with IT projects, business analysis, project management, consulting and application development. Experienced in developing requirements with stakeholders, project schedules, sequencing tasks, monitoring recourses, obtaining resolution to issues, controlling costs and delivering presentations to stakeholders.

• Project Management Professional (PMP) Certified
• Six Sigma, Green Belt Certified
• Managing virtual teams (domestic and offshore)
• Strong Microsoft Office skills
• Leading cross functional teams
• Client facing experience

Confidential,Georgia 3/2008 – 11/2009

Sr. Project Manager

• Managed cross-functional teams of 3 to 4 resources to deliver data warehouse and business intelligence projects to the distributed utilities industry, valued between $100k and $500K. The projects provided operational and executive near-real-time metrics for outage management, asset management, field force and work management systems.
• Managed up to 5 projects concurrently, developing project schedules and budgets, tracking progress, identifying issues, obtaining resolution, conducting project status meetings and providing continuous communications to project stakeholders.
• Ensured operational readiness by developing and executing quality assurance scripts.
• Coordinated training classes for end users.
• Developed monthly resource plans for resource allocation between projects.

Confidential,Georgia (Consultant through Modis IT) 4/2007 – 2/2008

Sr. Project Manager

• Responsible for developing the project schedule for new enhancements to the policy billing system valued at $12 million. Maintained quality metrics, issue logs, performance reports and change requests for the project.
• Worked with vendors to send contracted work offshore and saved approximately $2 million in development costs.
• Conducted weekly meetings between software vendors and the business teams to ensure business community’s needs were met and project schedules were adhered to.
• Prepared monthly PowerPoint presentations for the CIO and CFO that measured project performance, resource allocation and vendor quality metrics.

Confidential,Georgia 12/2004 – 4/2007

Senior Recovery Reporting Manager

• Responsible for implementing new hardware and software to support a data warehouse and Business Objects to automate the delivery of management and executive level reporting for GE Money’s portfolio of 17 million accounts with assets of $75 billion.
• The project identified $500 million in inactive accounts.
• Reduced the time required for creating management reports from 5 days to 10 minutes. The project saved four full-time resources for other activities.
• Responsible for developing the project charter, scope statement, activity cost estimates, cost baseline, project schedule, procurement documents, statement of work and seller contract on the project.
• Acted as liaison between the technical, operational and strategy teams by providing each with the level of metrics necessary to meet their objectives. Worked closely with executive management to select and prioritize various project requests. Conducted regular meetings with the stakeholders to report on the status of projects in progress.
• Supervised the efforts of both domestic and offshore reporting analysts.

Confidential, Norcross, Georgia 11/2001 – 10/2004

Project Lead

• Project Lead responsible for developing a web portal to interface with the mainframe environment of Fortune 500 financial institutions to automate the delivery of delinquent credit card accounts to more than 300 collection attorneys. As a result, accounts are now transferred over the Internet eliminating the need for mailing paper reports by the institution and data entry by the attorney. I was responsible for producing the project scope document, project schedule, issue logs and status reports as well as the development phase using ASP, VB and Microsoft SQL Server.
• Developed project requirements, produce scope documents and project schedules.
• Responsible for analysis, design and implementation of custom conversion programs for Citicorp Credit Services and RBC Centura Bank to transfer over $500 million in credit card accounts into the Recovery Management System (RMS).

Confidential,Georgia 8/1999 – 08/2001

Internet Application Developer

• As team lead at Digital Insight, I was responsible for designing a customer authorization system for the banking industry. The system allowed for immediate verification of customer credentials and provided Internet banking access. The project required working closely with stakeholders to develop the requirements, design and implement the application.
• As team lead at Coca-Cola, I worked on the Distribution Effectiveness System to track shipments of Coca-Cola in an efficient manner. My responsibilities included working with the business analysts to design, develop and implement an Internet system to track inventory.
• As project lead at US Gift, I was responsible for the redesign of an Internet portal to streamline customer order entry. US Gift processed more than $5 million in customer sales yearly. My responsibilities included working with the stakeholders to develop requirements. I managed the design, development and testing of the portal.

Confidential,Atlanta, Georgia 1998 - 1999

Mainframe Programmer/Analyst

• As senior programmer analyst on the Medicaid Management Information System, my responsibilities included analysis, design, coding, testing, coordinating the efforts of other programmers on the mainframe platform and documenting the Decision Support System for the State of Colorado. The project requirements called for the coding of custom applications to access account information from RDBMS tables, creating extract files, and transferring the files to a client-server environment for analysis by end users.

Confidential,Georgia 1997 - 1998

Mainframe Programmer/Analyst

• Responsible for developing project scope and schedule, for custom conversion programs to integrate delinquent credit card accounts onto the Recovery Management System (RMS). I was also responsible for performing the analysis, design, and development of the product deliverables. Customers included Bank of America and Wachovia.
• Strengthened customer relationships and improved customer satisfaction ratings by interfacing with customers throughout the Software Development Life Cycle (SDLC).

BS Computer Programming