SUMMARY:

• An accomplished analytical and solutions - oriented Information Technology Consultant with over fifteen years of solid professional experience as a Senior Business Analyst with the ability to seamlessly join a project at any phase of its Software Development Life Cycle (SDLC). Extensive experience working in the Insurance, Banking/Financial, Healthcare, Hospitality, e-Commerce and Tourism industries, while utilizing several Software Development Methodologies (SDM) such as Agile, Scrum, Extreme Programming (XP), Feature Driven Development (FDD), Lean Development (LD) and Waterfall. Ability to engage and capture the needs of a diverse group of stakeholders and manage their expectations and drive tradeoff decisions related to features vs. schedule vs. resources to give final approval on delivery cycle commitments and ultimate release dates.
• Managed all aspects of composition of business analyst documentation including As-Is/To-Be process flows, requirement specifications, business rules, functional and non-functional requirements, use cases, user stories, wire-frames and the revision of test plan, test cases and test scripts ensuring traceability to all requirements.
• Trained Junior Business Analysts and Quality Assurance team and guided senior developers in the creation of goals throughout all phases of software development cycle.
• Project Lead and facilitator of team's Scrum ceremonies, i.e. Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective as well as a User Acceptance Testing initiative for a billion dollar reporting project, created testing data, reporting metrics, and provided daily status reports including defects, system outages, suggestions and improvements to various project teams, managers and executive staff.
• Managed the product backlog for 2 agile teams using JIRA as source of record and presented accurate sprint metrics, including: burndown/burnup and velocity. Reduced product backlog by 30% within 8 months. Set the standard for business requirement management process.
• Transformed Confidential & CPA Services project management culture to adopt an Agile Software Development Methodology improving project rollout by 40%.

TECHNICAL SKILLS:

• Access, Excel, OneNote, Outlook;PowerPoint, Project, SharePoint, Visio, Word Project Mgmt. Body of Knowledge (5thed) PM Skills: Planning/Scoping/Budgeting/ Managing.
• Business Analysis Body of Work (v2.0)
• Rally, Jira, Team Foundation Server (TFS), Quality Center, HP ALM, Mercury ITG, Rational Requisite Pro, ClearQuest, ClearCase, Cognos Report Net, Power MHS, Argus, Facets, IDX, SQL Developer, JMeter, Selenium, FileNet P8, Oracle, Salesforce SaaS implementation, SAP, Oracle, People Soft, e-Business, Enterprise Solutions, e-Commerce and Mobile, UML modeling, Balsamiq, Use Cases, User Story, Wire Frames, Gap Analysis, Traceability Matrix
• Languages JAVA, HTML and SAS
• APPLICATIONS
• Financial A/P, A/R, G/L, Payroll, Benefits, Internet/Intranet, E-Commerce, Cloud Platform, Voice Response, and Inventory
• Insurance Investment Products, Property & Causality, Life, Workers’ Comp., Financial Services, Annuities and Term Products, Healthcare, Long and Short Term Care/HMO/PPO/ Claims/ HIPPA/ EDI 837, 820, 834, 835, 270/271, 276/277 and 997 (ASC X12) CCF error validations/ CCI Edits / CMS Claims/ ICD 9/ ICD 10 /Medicare/Medicaid/Prescription Drug Plan.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager / Business Analyst

Responsibilities:

• Spear headed the SDLC conversion from Waterfall to an Agile platform.
• Lead infrastructure, security and software development teams and performed project management activities such as planning, execution, implementing and maintaining wide business applications, security and computer systems.
• Worked with several project teams and key stakeholders to devise best practices and continuous improvement for all project delivery through the company.
• Synchronized the efforts of major initiatives involving multiple groups and departments.
• Coached, mentored and motivated junior level PMs and leads, offering input and feedback on growth and development opportunities for junior PMs.
• Escalated issues and concerns appropriately, considering, prioritizing and balancing the competing needs of diverse stakeholders.
• Managed matrixes resources and related relationships within each functional area.
• Applied analytical skills to determine and document the new payment system and invoice process.
• Calculated rates paid for purchases and all price extensions.
• Verified items billed against items ordered and received and reconciled differences through follow-up with the vendor and/or other employees.
• Develop Complex SQL queries using various Joins, Sub-Queries, Analytical and Group Functions and developed various dynamic SQL's thorough out the projects.
• Updated and retrieved accounting data from automated systems.
• Posted financial data to appropriate accounts in an automated accounting system, according to instructions.
• Reviewed on-line transactions for changes and accuracy and correct errors.
• Retrieved system reports and assigned codes to data.

Confidential

Senior IT Business Analyst

Responsibilities:

• Engaged and captured the needs of a diverse group of stakeholders across several a global business units.
• Applied analytical skills to determine and document problem statement listing desired change and benefits for a mobile and system application.
• Transformed stakeholder needs into clear, comprehensive, and concise requirements and maintain such requirements through all phases of the Software Development Life Cycle.
• Leveraged Team Foundation Server (TFS) to create user stories and acceptance criteria of each feature.
• Created UML diagrams to illustrate a graphical representation of AS IS and To Be processes along with other behavior diagrams (use case, activity and sequence)
• Designed and implemented basic SQL queries for QA testing and report /data validation.
• Conducted review sessions to gain approval of requirements and manage changes through the application development.
• Supported development activities including: user interface design, prototyping, testing, and implementation.

Confidential

Product Owner

Responsibilities:

• Responsible for the overall vision for the Cognos reports and represented the end customer to the development team.
• Accumulated input from users, stakeholders and other interested parties to define the features of the product and translated them into well-formed requirements.
• Owned the product features list and prioritized its requirements according and adjusted them every delivery cycle as needed to form a single view of prioritized requirements.
• Managed & facilitated backlog development, grooming and prioritization sessions.
• Responsible for final approval on delivery cycle commitments and ultimate release date.
• Responsible for sprint burn-down tracking and reporting.
• Generated Test Status Reports for the Test Cases and validated SQL Queries constructed by SQL Server Database.
• Participated in all scrum ceremonies, reviewed daily work product to ensure on track, and accepted or rejected requirements based on acceptance criteria.

Confidential

Lead Studio /QA Engineer

Responsibilities:

• Managed a team of 8 QA Engineers on and offshore, setting priorities on a day-to-day basis providing overall direction and planning QA activity, in addition to participating in grooming sessions and holding daily standup.
• Worked with multiple development studios (teams) to resolve integration issues and defects in an Agile environment.
• Responsible for developing Test Plan, reviewing, providing feedback and participating in the approval committee for the Acceptance Criteria in the BDD format using Given, When, Then format.
• Used Jira and HP ALM to execute test cases as well as identify and manage defects and executed cross browser testing.
• Participated in sprint ceremonies; Release Planning/Grooming, Sprint Planning, Daily Standups, Sprint Demos, Sprint Retrospective.
• Reported accurate sprint metrics, including: burn down/burn up, velocity.
• PCI Compliance - Input Validation required per each release cycle.
• Documented, and define API interfaces and deployed builds using bamboo to the QA environment.

Confidential

Project Manager

Responsibilities:

• Coordinated and led efforts in the following areas: defining project scope, deliverables, resource allocation, project execution, change management, and risk mitigation. Oversaw the lifecycle of projects from requirements through launch. Managed resource assignment, budget, scheduling, and scope prioritization. Acted as single-point-of-contact and served as primary liaison between Application teams, Architecture, Operations, Technology.
• Led and transitioned teams to a customer focused support model and/or solutions during rapid growth of company merger.
• Lead team through the Power MHS to IDX conversion by monitoring the claim process; service providing eligibility and benefits verification; billing appropriately and tracking each claim to ensure it is paid on time reducing administrative cost.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Conduct planning and operational readiness assessments to provide an effective transition into production.

Confidential

Business Analyst

Responsibilities:

• Responsible for the development of functional specifications in support of the Disease Management external in sourcing of Care Allies business to Confidential .
• Developed Specs for new applications, including a decision support application, a user interface for data base maintenance and view capability and supporting data access application layers.
• Managed and communicated risks to delivery and confirming scope for the assigned application.
• Created Gap Analysis of the internal data unloads to the Stage Data Warehouse and vendor Thomson Reuter’s database design.
• Performed SQL Testing, Data Manipulation, Data Integration, and Server Validation using SQL Server.

Confidential

Business Analyst

Responsibilities:

• Accountable for providing leadership and independent initiatives in facilitating and conducting information gathering, structured documentation and presentation of findings.
• Analyzed requirements and system capabilities, construct workflow charts and diagrams, and wrote specifications.
• Provided support for Quality Management including oversight of complete defect lifecycle, problem resolution activities and all recovery activities.

Confidential

Business Analyst

Responsibilities:

• Worked with project managers to prioritize software changes to comply with CIGNAs initiative for the upcoming 2007 Medicare Prescription Drug Plan enrollment.
• Elicited cross functional implications by facilitating joint requirement development (JRD) sessions.
• Used Rx system to determine member’s eligibility and status.
• Utilized MARx CMS system for verification.
• Executed updates to Argus and Nations Heaths Cignature Rx system to enable the recycling and retroactivity submission to update CMS.

Confidential

QA Engineer

Responsibilities:

• Worked on Disney Cruise Lines Fidelio e-Commerce - Ship Property Management System (SPMS) upgrade. (Validated OPAC conversion to the new SAP Accounting structure TANAMI.
• Translated business needs into technical requirements, maintaining excellent collaboration and communication between UX, Engineering and 3rd Party Vendor.
• Created and executed user test cases for to verify the system upgrade functioned according to specifications and standards.
• Created and executed security test cases to verify that the system logs are captured. Tracked and monitored all access to the network resources and cardholder data.
• Worked with the credit card payment transaction processing team to schedule downstream test data for validation.
• Created test Disney Gift Cards, modifying their status and value for negative, functional and end to end testing, using Value Link also mapped Value Link error codes to Stratus codes.
• Validated the outbound test data to the General Ledger (redemption, issuance) and Point of Sales detailed transactions import to SAP.

Confidential

Business Systems Analyst

Responsibilities:

• Compiled and published with Vendor (JPM Chase Bank) to create requirements for the Confidential Choice Fund HSA Customer Banking Reports.
• Created and developed high level and detailed systems test scenarios for Confidential Choice Fund HSA, Customer Banking Reports.
• Worked with the business to coordinate JPM Chase Bank transaction codes and performed Testing on Reports validating vender feeds.
• Developed detailed systems requirements for Confidential Choice Fund Payment module and downstream systems (CHRIPS, CROPS, IM and Print Solutions)
• Created claim test data simulating a feed from Proclaim (source system) to the Translation Layer for stand-alone testing of the payment module.
• Created and ran queries using SQL Developer.
• Performed production support and validated nightly batch cycle; by researching and testing Vantive cases.

Confidential, New York, NY

Project Manager

Responsibilities:

• Planned all initiatives for corporate projects and presented it to management.
• Developed project scope and goals and collaborated with stakeholders to management for its implementation.
• Prepared drafts and proposals for budgets of projects; Scheduled project milestones and designed various deliverable tools.
• Installed and implemented new technologies in project and ensured feasibility with plans; Maintained good relations with external vendors and clients.
• Analyzed project plans, identified issues and resolved it effectively. Trained and provided mentorship to various team members.