OVERVIEW
I am an experienced IT professional with excellent interpersonal, organizational and leadership skills. I have performed hands-on technical tasks as well as technical Project Management during all project management lifecycle phases. My broad experiences range from early project phases of vendor selection through deployment and operational support. I have also worked as a customer focused IT Manager servicing over 20,000 local and remote customers/users. My leadership experience is vast and successful and includes the supervision of a support team totaling 35 people, including Managers, Desktop Support Analysts, Configuration Team, Project Team, Developers, Software Distribution, Data Security and IT purchasing.

PROFESSIONAL EXPERIENCE

Confidential,Ft. Lee, New Jersey
Corporate IT Manager Aug 2010 – Nov 2010

• Managed and supported corporate office and over 65 skilled remote nursing facilities, including thin clients, laptops, mobile devices (Blackberry provisioning, iPads), Nurse Call system along with Security and Fire Alarms.
• Managed all telecommunications and outsourced resources, including Helpdesk, Network (LAN/WAN), email, IT Security and Data Center in a cloud computing environment.
• SharePoint administrator for corporate portal and social media sites.
• Developed IT Policies/Procedures for HIPAA audits and internal best practices.
• Implemented PC and email encryption for HIPAA compliances.

Confidential,Montville, New Jersey
Project Manager / Principal Engineer May 2009 – Mar 2010

• Provided project management responsibilities for domestic and global solutions with concentration for TOP 25 major accounts, including Cisco, FedEx, and Conoco Phillips.
• Managed QA team for product testing and evaluation of new solutions (MAC and Windows) including, but not limited to, Windows 7, Windows Server 2008 R2, Mobile PDA applications and printing Responsible for creation and reporting monthly KPI’s to Japan.
• Created and managed desktop images and team for desktop integration testing.
• Utilized SharePoint Designer for customization of PMO sites and departmental team portals.
• Proficient in SharePoint Web Part creation and customization of corporate branding.
• Built data driven SharePoint applications, including but not limited to, Change Management, vacation requests and automated approvals.

Confidential,
Montvale, New Jersey
Manager, IT Jul 2005 – Feb 2009

• Managed Quality Assurance team of 5, responsible for testing and final approval of all desktop images and packages to be deployed to over 20,000 Tax, Audit and Corporate customers.
• Managed QA staff in the automation of test scripts, using Quality Test Pro and Quality Center.
• Provided project management for capital projects including but not limited to,WSUS implementation, Vista rollout (18 mo. duration), PC Backup (8 mo. duration), PC Encryption (1 year duration) to 20,000 corporate users.
• Assembled project team consisting of Leads in Desktop, Networking, Security, Compliance, Communication, QA and Architecture.
• Performed daily project status updates and weekly status reports to executive staff.
• Automated project status report distribution in SharePoint.
• SharePoint administrator for Infrastructure Services, responsible for security and project site creations.
• QA administrator of Digital Distribution system, responsible for targeting of test packages and approval.
• Provided training for QA staff on updated testing tools and Digital Distribution system.

Manager IT, Confidential,

• Managed Desktop Technology team consisting of 6 Analysts, 2 Project Managers and 3 Developers.
• Provided project management responsibilities for all levels of projects, including but not limited to in-house creation of Global Desktop images, PC refresh and PDA implementation and deployment.
• Responsible for documentation, status reports and task management through formal closure.
• Design and creation of Global Desktop image for over 20,000 local and remote customers.
• Lead development team in the creation of Installer packages to be delivered via Digital Distribution to end users.

Confidential,Newark, New Jersey
Manager, Desktop Support and LAN Services Feb 2005 – Jul 2005

• Managed 14 Corporate Network Services, Desktop and Helpdesk team members in the support of 4000 domestic and international users including, but not limited to Israel, UK, and South America.
• Established service based relationships with all levels of management throughout all organizations to ensure established SLA’s are met and Customer Satisfaction is achieved.
• Responsible for creation and maintenance of VPN accounts, Network ID’s, Altiris and Messaging systems.
• Created statistical Helpdesk reports to measure performance and improve processes of Support Team.

Confidential,New York, New York
Manager, Corporate Desktop Support Services Jul 2003 – Oct 2004

• Evaluated, selected, and implemented Helpdesk Software System for the startup of a new tracking system.
• Administrator of Heat Management Solutions, including the Asset Tracking and Change Control System.
• Responsible for the development and SOX compliance for the Change Management System.
• Provided project management of numerous initiatives including, Windows XP upgrades, iPass (Remote Software) conversion, laptop and desktop image creation and implementation.
• Vendor management, including negotiation of vendor contracts, RFP and executed bid process to procure the best pricing for consulting services and product purchases.

Linen’s N Things, Corporate
Clifton, New Jersey
Manager Store Systems Development Mar 2002 – Jun 2003

• Managed technical staff of 4, responsible for development and maintenance of systems, supporting POS, Radio Frequency, AS/400, WLAN, and Kiosks.
• Responsible for yearly P&L budget, HW / SW procurement, service contracts and vendor management.
• Provided 2nd and 3rd level escalation support to the Helpdesk utilizing Heat Call logging systems.
• Provided project management responsibilities for all new technologies being implemented in stores.

Confidential,Parsippany, New Jersey
Manager, Desktop and LAN Services Dec 1997 – Mar 2002

• Managed 35 technical staff members in 4 different locations, this includes employee evaluations, performance metrics, career development and technical guidance.
• Created and managed a comprehensive yearly P & L departmental budget exceeding $4M.
• Responsible for creation and management of user accounts, email and system security.
• Monitored all statistical reports of helpdesk software to create measurable performance metrics for Desktop Support Team and Management.
• Provided Project Management and technical lead for multiple desktop initiatives, including but not limited to Windows NT, SMS, MS Outlook, Office 2000, Norton Anti-Virus, Windows 2000, VPN, PDA.

Confidential,Newark, New Jersey
Senior Systems Analyst Sept 1995 – Dec 1997

Confidential,Jersey
Technical Support Analyst Mar 1989 – Sep 1995

EDUCATION
Bachelor of Science