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Assistance Manager Resume

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Atlanta, GeorgiA

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SUMMARY:

  • Dedicated customer service manager with 10+ years of experience in settings. Consistently achieve record - high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
  • Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
AREAS OF EXPERTISE:
  • Customer Service Management
  • Complaint Handling & Resolution
  • Retail Operations Management
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Sales & Margin Improvement
  • Teambuilding & Training
  • Cost-Reduction Strategies
  • Order Fulfillment

PROFESSIONAL EXPERIENCE:

Assistance Manager

Confidential, Atlanta, Georgia

Responsibilities:

  • Ensure store is staffed.

  • Make certain food products are stocked and up to date (not expired)
  • Ensure funds are counted appropriate and change is readily available.
  • Inventory is matched with corporate office purchase log.
  • Ensure the supply and demand of products is readily available to customers.

Atlanta, Georgia

Position: Assistance Manager

Confidential

Responsibilities:

  • Reduced staff turnover by 15% in 2010, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.

  • Elevated store’s guest-satisfaction index from 55% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Served on special taskforce charged with turning around under-performing stores. Trained key holders and managers in several struggling stores, and contributed to significant improvements in guest satisfaction and sales.
  • Exemplified the second-to-none customer service delivery for which Rainbow is nationally renowned in all interactions with customers.

Assisting Manager

Confidential, Locus Grove, Georgia

Responsibilities:

  • Transformed operation that was posting annual losses to achieve profits within one year. Met or exceeded all sales targets despite increased competition presented by the opening of two new local delis.

  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Assisting Manager

Confidential, Stone Mountain, Georgia

Responsibilities:

  • Duties include but not limited to open and closing of store.

  • Setting up floor, sales and goals for the store.
  • Assisted customers in his/her needs.

Assistant Manager

Confidential, Evergreen Park, Illinois

Responsibilities:

  • Duties include but not limited to manage sales, coordinate employee schedule.

  • Distribute mail to District Manager
  • Set Promotions.
  • Assisted customers in his/her needs.

Third Key Holder

Confidential, Evergreen Park, Illinois

Responsibilities:

  • Duties include but not limited to ear piercing, set pangrams, deposit, open and closing registers.

  • Assisted customers in his/her needs.

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