SUMMARY:

• Industry specialist with experience in both business and information technology. Action - oriented with proven ability to manage projects throughout project life cycle in both hardware infrastructure and software application development environments.
• Collaborate with project teams, interface with clients and implement operation-critical projects within scope, time and budget.
• Recognized for adaptability, delegation, gathering details and organized approach to work.
• Software Development Implementations
• Waterfall and Agile Methodologies (SDLC)
• Analysis & Resolution
• Scope, Time, Cost & Quality Management
• Cross-functional Leadership
• Client & Vendor Relations
• Risk & Change Management
• Retail Point of Sales (POS) & Digital Platforms

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

• Managed 6 IBM application development Scrum teams, integrating the IBM scope into the overall Confidential project plan with 2M+ software budget, enhancing the IP Flexible Reach network’s e911 system software features, reducing customers’ service request completion time for branch office extension updates of names and addresses, minimizing the disruption of service to 15 minutes.
• Led 25-member team to enhance IP Toll Free services for business customers, allowing a switched toll-free service to support IP Address and Web Address real-time communications call routing, delivering calls to Hosted ICS and Voice DNA cloud platforms.
• Conducted monthly estimation of resources for upcoming work, ensuring project remains within budget, meeting financial targets.
• Ran Capacity Model Drilldown reports/Claim reports to identify application teams’ time allocation to projects, exporting to MS Excel, producing Pivot tables to identify best estimates for upcoming work, current work authorizations and actual hours worked.

Confidential

Sr. Project Manager

Responsibilities:

• Managed approximately 36 application development Scrum team members, supporting 18 applications to implement new self-service functionality for the ethernet managed internet service, allowing self-service on-line ordering for business customers (moves, adds, changes, deletes), delivering a superior customer facing ordering experience.
• Owned project activities from initiation to project close, managing business requirements baseline (Epics & User Stories), Integrated Delivery Plan/MS Project Schedule, High Level Designs, Application Interface Designs, Test Plans and Deployment Plans.
• Ensured budget alignment, conducting monthly “true-ups” (forecasting) for project activities and resources.

Confidential

Sr. Project Manager/Consultant

Responsibilities:

• Deployed new Point of Sales (POS) express service kiosk software feature ($425K+ expense budget), improving store customers’ experience by allowing users to make partial cash payments and receive exact change from kiosk machines.
• Implemented new software feature (with 15 team members) for back-office retail stores ($325K+ expense budget), managing the requirements gathering, design and deployment of a new field quality issue notification feature, enabling back-office personnel to request pre-paid shipping labels from manufacturers for direct shipment returns of dead-on-arrival mobile phones.
• Led retail pilot of 5 stores and 2 Supply Chain “test” stores, introducing new functionality to store employees and vendors prior to National Launch, providing user guides for training; to aid in login, system navigation and troubleshooting.
• Facilitated project close, providing lessons learned, release of resources and payment of outstanding vendor invoices.

Confidential

Sr. Project Manager/Consultant

Responsibilities:

• Led 5 - 7 projects, with 10-member teams, in parallel, from initiation to project close, managing switch and traffic migrations, DNS software tool enhancements, new server, firewall and router builds, hardware upgrades and Operating System (OS) upgrades, enhancing traffic flows and network performance.

Hardware upgrades:

• Oracle Sun SPARC Enterprise T5200 Servers, Cisco 7609-S Routers, SRX 3400 Gateway services/IT Security, IXIA Anue NTO 7303 Aggregator Chassis, Cisco 7613 Switch, Cisco Nexus 7000 F2-Series Module (line card), Cisco Nexus 7000 M2-Series Module (line card)

Software upgrades:

• Junos OS Release 11.4 for SRX Series Services Gateways, Cisco Nexus NX-OS Software operating system (6.1.3) for F2-Series line cards, NX-OS Software operating system (6.1.3) for M2-Series line cards, EMC DMX to VMAX application migration (for SAN storage and virtualization), Decommissions

Confidential

Project Manager/Consultant

Responsibilities:

• Directed 5 business intelligence software projects using Waterfall methodology (leading 10-member teams), collaborating with analysts and client teams, determining (mapping) source data/metadata and specific data elements for upcoming integration.
• Executed monthly budget “true-ups”, resource estimate submissions and change control requests/governance, maintaining project financials.

Confidential, Atlanta, GA

IT Project Manager

Responsibilities:

• Managed 3 teams (of 15 members), deploying cabling and hardware into fulfillment centers/warehouses for e-Commerce transactions, improving facility production and enhancing customers’ online ordering experience.
• Coordinated infrastructure activities for the consolidation and sale of excess space for a distribution center, saving $3M+.
• Facilitated planning and vendor information “demo” sessions, identifying new purchasing requirements (e.g. Android and Windows tablet PCs, RF devices, workstations, printers, etc.) and reviewed collected data/reports on the functionality of tested devices, seeking device improvement, ease of use for associates and increase in productivity.
• Built collaborative relationships and ensured alignment across Logistics/Supply Chain and Infrastructure teams, participating in weekly site/facilities calls, identifying & resolving project issues and providing portfolio updates to teams.

Confidential

Sr. Project Coordinator/Consultant

Responsibilities:

• Consulted with Configuration Management, Release Management and support teams to identify servers, applications & owners to determine candidacy of business units and implementation timelines.
• Managed deliverable spreadsheet, server & application tracking, meeting minutes, policy documentation, presentations and website documentation, building a repository of historical data.

Confidential

Sr. Project Coordinator/Consultant

Responsibilities:

• With a $3M+ annual budget, managed the deployment of over 80 hardware devices and 15+ kits into multiple international Delta airport stations to detect narcotics and explosives, enhancing passenger safety to U.S. destinations.