Sr. Project Manager Resume San Jose, CA - Hire IT People

SUMMARY:

Dedicated and enthusiastic professional project manager with extensive experience in managing large scale projects from the initial business analysis and requirements - gathering phase through to completion.
Consistently receives posite feedback from supervisors and coworkers following exceptional ability to lead and ensure on-time deliverables by effective coordination of resources in a time-efficient manner.
Strategic Program and Project Management
Complex Problem Solving
Global Team Project Scheduling
Contract and Vendor Management
System Migrations and Integrations
Business Analysis Requirements Gathering
Systems Administration
Change Management
Marketing Automation
Strong Leadership and Team Building

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, San Jose, CA

Responsibilities:

Sr. Project Manager

Confidential, Campbell, CA

Responsibilities:

Defined Project scope and deliverables that supported client goals
Managed project cost, schedule, and performance to ensure the ultimate success and acceptance of the hardware and software
Analyzed internal Professional Services process flows to capture gaps to build out NetSuite CRM project requirements to enhance automation between departments
Company had change of direction and I was laid off 12/30/16. See Reference letter.

Sr. Project Manager / Business Analyst

Confidential, Milpitas, CA

Responsibilities:

Conducted Sales Operations Business Analysis and Managed Salesforce CRM Projects
Analyzed both B2B and B2C processes and provided a GAP report
Project managed a program to improve the sales process, including Leads, Contacts, Opportunities, SMUA, Service Cloud, Term sheets and Partner objects within Salesforce
Assembled requirements for Sales Operations Manager
Managed the AppExchange project to launch a mobile app, ABBYY BCR
Established and Directed HIPAA and SOC 2 Audits Three Consecutive Years
Managed a team of 20+ people cross-functionally to successfully achieve both HIPAA and SOC 2 certifications ensuring both Corporate Privacy and Security controls were met.
Proactively coordinated and drove over 100+ privacy and security controls
Continuously reviewed and updated company policies and procedures
SME and principal point of contact for compliance issues
Acquired and Managed an e-Commerce Tool and Affiliate Program

Sr. Project Manager / Business Analyst

Confidential

Responsibilities:

Managed SDLC phases for implementation of Laserfiche DMS to go paperless for 25 districts within the county. Translated business needs into actionable requirements.
Conducted and produced a business analysis of the IT Dept.’s financial and budgeting software processes, ITIL practices including problem and change management
Documented requirements for SDLC phases
Managed an IT team and vendor consultants through project implementation

Sr. Client Project Manager / Business Analyst

Confidential, Chicago, IL

Responsibilities:

IT Customer Support and Project Manager

Confidential

Responsibilities:

Offered 1st and 2nd tier customer support at contact center and onsite. Implemented products through all project life cycles into production onto computer desktops for 2,700 users. Conducted development and administered a BMC Remedy database, including all upgrades to the Help Desk, Asset and Change Management applications throughout six (6) IT Departments in compliance with Sarbanes-Oxley and ISO controls.
Project coordinator of upgrading desktop computers to leased PCs for 2,700 end users
Analyzed and documented all IT processes, procedures and quality for SOX compliance