SUMMARY

• I am a project manager with 17 years of project/program/portfolio management experience managing and delivering IT solutions including Web development, Enterprise Applications, Data Center conversions, Warehousing/Data Analytics, Document Management, CRM, and Test Automation solutions.
• I have a passion for process improvement, alignment of projects to core business values matched to a diverse career in IT, telecommunications and finance.
• I have extensive experience in managing and developing teams including BAs, developers and QA staff. My belief is that communication to sponsors and teams drives project success.
• I have worked Confidential the executive level delivering clear strategy alignment, but enjoy the tactical and hands on to provide deliverables.

PROJECT MANAGER HIGHLIGHTS:

• Managed $100 Million conversion transfer project from Verizon to Frontier Communications of over 100 enterprise applications for their call centers.
• With Level 3, I worked on initiatives for wholesale customers to implement new products and services. I led the development of E911 billing functions so Level 3 customers could meet crucial FCC milestone deadlines.
• With CenturyLink, I successfully managed a 90 - day development effort to automate a gateway for wholesale customers to order, repair, and bill Qwest broadband to end users. Within two months the Project passed UAT testing and go to market. This project involved Network Operations, IT software development, Client Services and working with external vendors and customers.
• Recognized as top 1% performer by being named to CenturyLink President’s Club four times.
• Completed internal CenturyLink PMP certification and experience with Microsoft Project 2013.

TECHNICAL SKILLS:

• Project Management Internal Qwest six course PMI Certification
• Microsoft Project
• RUP Training Certificate
• Agile Training
• Scrum Methodology
• Project management certificate Course with the University of Denver
• TQM
• SDLC
• Microsoft
• SQL
• DB2
• Informix
• Excel
• Access
• Word
• PowerPoint
• JCL
• Conflict Resolution
• Windows NT
• Cisco Router Networking and Configuration two week course
• UNIX
• Windows
• Mac.

PROFESSIONAL EXPERIENCE:

Project Delivery Manager

Confidential

Responsibilities:

• Project manage the development of new Voice, Data and Video features to support Spectrum Guide over DOCSIS and new WB2 and legacy STB deployment.
• Review project charters and identify requirements that impact Advanced Engineering and work with AE architects to design solutions to be tested in lab.
• Trouble shoot access issues with Zodiac software, VOD, PPV, AVN, Netflix, cloud DVR, network equipment and components and track ticket progress in Jira.
• Engage and provision lab testing environments with STB’s and CMTS’s such as Arris, Cisco, Humax and THC equipment for smoke, performance and System Integration Testing.
• Build project plans and track project timelines
• Document risks, assumptions issues, dependencies mitigation solutions, project Milestones
• Engage tracking of DSCP captures to ensure QoS meets required FCC guidelines.

Project Manager

Confidential

Responsibilities:

• SESC is a project consulting firm that manages and staffs project teams for clients such as Century Link, DaVita and Oppenheimer Funds for full lifecycle delivery projects.
• Manage development of enterprise OSS applications for delivery of broadband services such as MPLS, VoIP and VPN
• For CenturyLink project managed a conversion of their global data centers to external company that purchased them. Project involved moving server data using Zerto replication, managing infrastructure capacity, servers, routers (Cisco ASR 1000 and CSR 1000v Series) and switches (Cisco Nexus 30 00-900 0), power supply, ensuring security was not impacted, maintain SLA ‘s, disaster recovery strategy
• Helped manage CenturyLink’s Journey-to-the-Cloud project for loading enterprise applications to cloud. Worked with developers to build Pivotal Cloud Foundry deployment process and applications.
• For DaVita managed implementation of an IBM ODM project for physicians, patients and clinics. Manage the delivery and implementation of data warehouse migrations, software development and QA testing.
• Managed $100 Million conversion transfer project for automation testing of over 100 enterprise applications from Verizon to Frontier Communication’s call centers
• Project manage an SAP implementation for tracking inventory systems
• Translate project requirements, ensuring processes and procedures are followed to support timely delivery of a quality product.
• Manage project time lines and budget.
• Analyze risk and develop contingency plans.
• Build relationships within IT organizations to gather requirements for project initiatives
• Run status meetings and report on weekly progress and project delivery to clients.
• Generate new revenue by finding new opportunities within client’s IT organization.

Analyst/Project Manager

Confidential

Responsibilities:

• Assisted in gathering requirements for IT Software Architecture needs for key clients
• Helped create methods and procedures
• Created project plans and timelines for ramping up staffing for key initiatives

IT and Telecommunications Project Manager

Confidential

Responsibilities:

• Worked with Fortune 500 companies such as Microsoft, Apple, TransUnion and HP.
• Met with Project stakeholders to understand project deliverables and build solutions
• For Microsoft’s hosting center in Santa Clara, project managed the move of the data center
• Project managed delivery of SAP inventory system for warehouse.
• Work with a third party consultation group to test the eRecruiting system during user and integration testing by appraising and evaluating errors within the current functional processes of the system
• Provide support of the eRecruiting system to global HR users, internal and external candidates by identifying and troubleshooting issues, maintaining communication of updates and modifications, creating training material, providing guidance and instruction utilizing training materials, preparing reports and other related documents
• Managed SharePoint implementation to create documentation system to manage project lessons learned strategies Tools: Microsoft Project, Agile, and RUP

Senior Project Manager

Confidential

Responsibilities:

• Delivered E911 Billing Project on time and successfully integrating over 57 unique billing components.
• Project managed over 40 VoIP billing projects for Enhanced Local Service and Local Inbound Services.
• Represented Finance billing to ensure that Sonus & Viper switch platforms maintained all capability functions in migration to Vector switch platform.
• Developed MS Project plans and worked with Project Server
• Gather requirements for Kenan Billing systems and Mediation Usage Integrations.
• Verify impacts from IT sponsored Relational Unified Process (RUP) use cases.
• Developed User Acceptance Testing Scenarios and monitored UAT and IAT testing to ensure results complied with project goals.
• Verified Automated and Manual Billing procedures that impact credit authorization and financial reporting.
• Monitor Surbanes Oxley process flows and ensure new project development is within required guidelines. Review quarterly SOX risks and controls.

Senior Project Manager

Confidential

Responsibilities:

• Gathered client requirements for new applications and release for products.
• Managed project plan customer implementation and kept stakeholders updated
• Integrated over 40 new clients in 2004-200 5.
• Tested new code release updates for network and operating system compatibility

Telecommunications and Data Consultant

Confidential

Responsibilities:

• Worked with over 350 businesses, ranging from 10 to 100 0 employees to identify cost savings in switched and private line services by gathering, compiling and analyzing network data and billing information. Averaged 22% reduction in annual costs for customers.
• Develop project plan for network upgrades for changes of switched, private line, toll free service, digital phones and ACD systems.
• Negotiate network and service agreements.
• Present solution proposals to vice presidential selection committees.

Senior Project Manager

Confidential

Responsibilities:

• Successfully led over 70 IT projects from the concept phase to deployment phase.
• On Qwest’s largest initiative, led the development of wholesale portal for,
• Assembled and led a cross-functional core team of Engineering, Network Operations, Sales Operations, Finance, and Regulatory experts through the product development lifecycle.
• Developed key deliverables which included: Cost Estimates, Project Plans, Flows, Product Development Requirements, Testing Requirements, Issues Register, and Risk Analysis.
• Maintained a daily issue log and drove towards resolution and completion.
• Managed project that upgraded Qwest infrastructure of 280 Central Offices from CAP to DMT with Lucent Stingers. Project completed three months ahead of schedule and saved the company of $1.2 Million in labor and infrastructure costs.
• Developed reports and presented weekly progress to Qwest’s Vice Presidential Committee.

Senior Billing Account Manager

Confidential

Responsibilities:

• Managed billing accounts for 30 carriers, including Confidential.
• Implemented a stand alone billing platform for Correctional Billing Systems.
• Negotiated billing contract terms and conditions for national billing aggregators; Billing Concepts, Integretel, and OAN.
• Investigated FCC and PUC billing and tariff violations.
• Managed quality assurance of Bellcore billing industry standard EMI record formats.
• Problem solved customer billing errors, uncollectables, adjustments, write offs and unbillable records.

Network Analyst

C onfidential

Responsibilities:

• Managed network problems for over 72,000 internal U S WEST employees.
• UNIX processor command and shell scripting
• Tested network connections to switches, data circuits, and modems.
• Reconfigured Cisco routers and monitored performance and connectivity.
• Taught training class on new network management software and procedures.
• Repaired TCP/IP, Ethernet, ATM and Frame Relay network protocol problems.
• Decreased network downtime by 28%, which led to being selected for Presidents Club.

Network Manager and Programmer

Confidential

Responsibilities:

• Acted as central point of contact for troubleshooting network downtime for 280-employee call center.
• Cabling from demarcation point to desktop, testing and troubleshooting connectivity.
• Ran traffic reports and updated Aspect ACD trunking configurations to match volumes.
• Created SQL queries to pull data from TERADATA and Informix database networks.