SUMMARY:

• Experienced in IT/Telecommunications where I have performed Project Management, Project Coordination, Administration, Customer Service and Support, Monitoring, Migration, Installation, Implementation, Scheduling, Technical Support, Status, Tracking, Account and Vendor Management, Updates, Troubleshooting, Validation, Research and Investigation, Issues and Resolutions.
• Facilitated, scheduled and lead teleconferences and meetings.
• Worked with databases, Cisco VPN, Cisco WebEx, Cisco Jabber (IM), MS - Windows (Win7/Enterprise - Win10), MS-Office 2007 - 2016 (Project, SharePoint, Word, Excel and Outlook), ticketing systems, service level agreements, service requests and releases, due dates and deadlines.
• Created and maintained budgets, technical and non-technical reports and documentation. I have been the primary contact and liaison for vendors, providers, customers, carriers, clients, field personnel, staff, management and the general public.

TECHNICAL SKILLS:

SOFTWARE:: VOIP, MS-PROJECT, E-911, MS-OFFICE 2007/ENTERPRISE - 2016, SHAREPOINT, CISCO VPN, CISCO WEBEX, CISCO JABBER (IM), LOTUS NOTES SAMETIME (IM), CITRIX GO TO MEETING (IM), MS-OUTLOOK, MS-OFFICE SUITE, SIEBEL CRM, NORTEL SL 1000, MERIDIAN 11C, AVAYA G3R, MERIDIAN/INTUITY/AUDIX VOICEMAIL, OSI NETEXPERT, NETWORK MANAGEMENT CONSOLE, PROCOMM PLUS, NORTON GHOST 6.01, HEKEMIAN DIAGNOSTIC TOOL, SYMANTEC GHOST 7.5, MS-OUTLOOK, LOTUS NOTES 10.0.5, INTERNET EXPLORER, GOOGLE CHROME, MOZILLA FIREFOX WEB BROWSERS, PC-ANYWHERE.

HARDWARE: MS-WINDOWS, UNIX SERVERS, PICTURETEL, CONCORD 4500, POLYCOM, AMX, TANDBERG 600/800 VIDEO CONFERENCE SYSTEMS, ACCORD MCU, ONE TOUCH 202/210 SITE CONTROLLERS, T-1, ORYX, MADGE 20/60/200 SWITCH SYSTEMS, POTS, ETHERNET, CAT 5/6, RJ-11, RJ45 CABLES, CSU/DSU, DACS, PC, WORKSTATIONS, LAPTOPS, MODEMS.

O/S: SOLARIS 9.X, HP-UX 11.X, SCO-UNIX, MS-WINDOWS VISTA/WIN 7 ENTERPRISE/WINDOWS 10.

PROTOCOLS: TCP/IP, SIP, X.25, DNS, DHCP, WINS, VPN, ISDN, FRAME RELAY, HTTP, HTTPS, SFTP, FTP, SMTP, BRI/PRI, H.320/H.323, SS7.

DATABASES: iSAM, COCKPIT, ITG, MS-ACCESS, MS-EXCEL, REMEDY, SUPPORT MAGIC, AT&T ACTT, TRACK IT, BIS.

EXPERIENCE:

Confidential, Sarasota, FL

Project Coordinator

Responsibilities:

• Performed administrative and management support for multi-family Cityside Apts. construction project for Phase 1 and Phase 2 to ensure on-site work performed by vendors and sub-contractors.
• Created daily sub-contractor reports and spreadsheets for tracking of daily contractedwork, manpower and hours worked, safety and incident reports.
• Tracked final inspection dates utilizing MS-Excel, attended weekly sub-contractor and owner meetings including recording of minutes and action items.
• Data Entry, Answered phones and ensured filing of as-built record drawings.
• Maintained and controlled hard and soft copies of department files.
• Utilized Prolog Converge (PM System) and SharePoint for sub-contractor, safety reports and tracking of security stickers.
• Worked with checklists, hand held radios, MS-Windows 2010, MS-Office 2016 (SharePoint, Excel, Word and Outlook), Skype for Business and Citrix Go to Meeting (IM).
• Site point of contact and liaison for vendors, sub-contractors, clients, office and field personnel, project managers and Superintendents.

Electronic Communications Gateway System Analyst

Responsibilities:

• Provided business analysis support and customer support and service, project status, validation of customer/client/vendor change management.
• Responsible for daily communications with team and management.
• Utilized RSA secure ID with Cisco VPN and virtual smart card (Pulse) to access secured servers.
• Created configuration setups, termination of service and bulk loads.
• Performed monitoring and surveillance, researched and investigated account issues.
• Tested and changed HTTPS secured server passwords and sent secured emails to specified owners.
• Updated client account information for project client sites including de-activate electronic file transfer accounts no longer being used or by client request.
• Reviewed and audited event logs.
• Liaison between ECG staff and customers, clients and vendors.
• Worked with remediation (SharePoint), IT Governance (ITG), iSAM 2.0 and Cockpit databases. FTP/SFTP encryption, Cisco Jabber (IM), Cisco WebEx, MS-Windows 7 Enterprise and MS-Office 2010.
• Configuration validation and ensured entitlements were met.

Project Coordinator

Responsibilities:

• Provided Project Manager Support.
• Facilitated, scheduled and lead team meetings.
• Worked with databases, change requests, due dates, deadlines, SharePoint, MS-Office (Word, Excel and Outlook) and Citrix Go to Meeting (IM).
• Managed technical and statistical reports, uploaded and retrieved documentation on SharePoint document repository. Served as the primary contact and liaison for staff and management.

Project Coordinator/Scheduler

Responsibilities:

• Managed fiber work assignments, order administration activities within OSP support centers.
• Performed order scheduling, material procurement, date changes, monitoring of supplier delivery times and open purchase orders, staging and milestone date administration.
• Ordered and distributed material, utilized ICGS and Vbuild.
• Reported milestone dates, adjusted manpower requirements, created reports utilizing MS-Office 2010 and Lotus Notes Same Time 8.5.1 (IM).
• Single point of contact and liaison for field management and personnel.

Project Coordinator/Scheduler

Responsibilities:

• Supervisor to team of on-site field technicians, performed incident/crisis management, project tracking, data entry, monitoring, updates, status, coordination and site check-in/check-out, used MS-Excel and Outlook for dates assigned, changes and completions as well as issues, discrepancies, escalations and resolutions.
• Created, maintained and closed technician POS trouble tickets utilizing standard operating procedures and service information management system (SIMS).
• Utilized equipment and parts lists along with diagrams and needed documentation for field technicians.
• Single point of contact, support, liaison and advisor for field technicians and management.
• Tracked old and new serial numbers for de-installed and auditing of newly installed or missing devices.
• Creation and delivery of daily status and statistical reports for and to management using MS-Word and MS-Excel.

Project Manager/Coordinator

Responsibilities:

• Project manager for implementation of Positron E-911/NG VOIP PBX switch, migrated technologies from analog to digital.
• Provided weekly project updates, monitoring, deliverables, status and reports to departments and management using MS-Word and Excel.
• Facilitated, scheduled and lead meetings utilizing MS-Outlook with calendar.
• Performed project contract review, walk through and kick off meetings, go-live readiness and support, project close out, change and vendor management.
• Maintained financial records and tracked expenditures, worked with service level agreements and statements of work.
• Single point of contact and support for wireless carriers and the general public with county issues, concerns and requests.
• Manager of direct report and technical supervisor to E-911 PSAP/call center personnel.
• Responsible for state grant reports, state contracts, managed and processed purchase orders, purchase cards, billing, RFI/RFP, invoices, 911 fees and budgets utilizing Govmax 5.0.

Project Implementation Manager

Responsibilities:

• Managed multiple global telecom/network projects in various stages simultaneously including related sub-projects, worked with SDLC and exercised the PMBOK method.
• Responsible for project tracking using web based portfolio account tracker (PAT) PPM, program status reporting, escalations and jeopardy’s.
• Identified, allocated and managed needed and associated projects resources.
• Provided weekly project updates, status and reports to team and management.
• Facilitated, scheduled and ran and phase kick-off and weekly meetings utilizing MS-Outlook calendar and e-mail.
• Lead and facilitated sub, cross-functional teams for delivery of business systems solutions on weekly conference calls.
• Performed budget expense creation and tracking including key deliverables and interdependencies across end to end process functions.
• Time and cost breakdown of project resources, capital including labor hours, materials and equipment for each project utilizing MS-Excel.

Project Coordinator

Responsibilities:

• Planned, implemented, coordinated and managed E-911 system onto Fort Monmouth Army base.
• Liaison and primary contact for vendors, carriers and management.
• Utilized MS-Project for project scheduling, tracking, resources, tasks, completion dates, milestones and followed up with clients and management.
• Provided project status, updates and reporting.
• Managed telecom billing conducting auditing and approvals, used MS-Excel spreadsheets for maintaining physical cable records.
• Built and maintained MS-Access database for E-911 directory services, NENA (National Emergency Number Association) and Master Street Address Guide (MSAG).
• Gathered data for database to upload to MSAG.
• Obtained and downloaded digital certificate to enable access to MSAG database.
• Uploaded all Army base addresses and relevant information for MSAG on a daily basis.
• Monitored, Added changed and deleted user voice mail boxes on Nortel SL 1000 PBX switch.

Account Executive

Responsibilities:

• Performed prospecting of commercial customers, VAR services, cold calling, pricing, marketing and selling bundled and unbundled telecom, desktop, HW, SW, network, Security systems, leasing and financial products and services.
• Developed book of business, coordinated with internal and external resources to ensure timely and profitable customer acquisitions and conversions.
• Initiated customer visits and meetings to identify opportunities by telephone and in-person as well as performed follow-up.
• Utilized web based Siebel CRM for account and opportunity tracking, MS-Excel, Word and PowerPoint to create proposals and collaterals.

Account Manager

Responsibilities:

• Carried out prospecting of commercial customers, marketing, performed VAR services, qualified customer equipment, and selling bundled and unbundled Verizon telecom products and services.
• Developed book of business, provided pricing quotes, scheduled customer appointments and meetings to identify opportunities by telephone and in-person and performed follow-up.
• Created collaterals with MS-PowerPoint and Word.