SUMMARY:

• Resourceful senior IT project manager skilled in IT leadership and strategist; Building Teams, Inspiring Excellence, Drive Accountability, and Generating Results. I have worn many hats in my career, Healthcare/Medi - Cal POS system design MITA, Developer, DBA, Business Analyst, Technical Lead, program manager, Enterprise and Infrastructure Architect, ISO, Data Center Manager, manager of Applications Operations, and Program Manager. As a result, I have a unique ability to manage multi-disciplinary IT projects, and navigate complex challenges. Customer service excellence is always in the forefront of my objectives. My passion is building top performing teams and empowering them to support departmental business goals. Lots of people have big ideas; project execution is what matters, and I provide effective execution . Oversee the crossover, eligibility unit, provider operations, CAMMIS Medi-Cal technology design team and claims processing operations team. Expertise in coordinating diverse POS and Mobile POS project teams and resources to complete objectives.
• Profound knowledge in project management methodologies, SDLC, Team leadership, creative and innovative engineering and software life cycle, Mainframe and Cloud. Outstanding Technical and project management knowledge in secure PC Payment solution and Secure cloud-based, PCI DSS-compliant hosted payment solution. Advanced knowledge in the POS hardware &software, Mobile payment technologies using EMV, NFC and QR. Proficient in the software development lifecycle and project management methodologies (e.g. waterfall, Agile, scrum), Resource planning, Scheduling, program management, Requirements gathering, Process improvements. Profound knowledge in the software’s like MS project, ALM, power BI,PPM, Visio, Confluence, MS office, Jira informatica, POS operating system etc,

PROFESSIONAL EXPERIENCE:

Confidential, Roseville, CA

Senior IT PM

Responsibilities:

• Managing the project delivery- DMO design through implementation.
• Proficient in selecting methods and techniques for defining and executing solutions.
• Providing status reports to HPE and other state department leadership
• Proficient in the project management methodologies/tools to develop and execute project plans including -- work plans, schedules, milestones, critical paths, project scope.
• Proficient with waterfall and modified agile methodologies. Is skilled in completing all SDLC deliverables with quality and attention to detail.
• Handle the deliverables, monitoring, communicating statuses & issues and financial management of projects.
• Coordinate activities of a wide team of functional experts, technical experts and Business Analysts.
• Developed Cutover Approach, Cutover Plan steps for managed functional area and link interdependencies
• Developed and conducted cutover communication sessions with project team, business cutover coordinators and application support teams.
• Manage detailed project plan reflective of all phases of the project. Make recommendations to mitigate late tasks.
• Facilitates quality planning, quality assurance reviews, and quality control monitoring
• Working with IT and Business stakeholder to understand the cutover project requirements and identify any risk and put mitigation plan.
• Monitor cutover progress and communicate to leadership team including status, progress, issues.
• Coordination of activities of data owners for each country deployment Ireland, India, ASIA and EMEA
• Provides input on project policy, procedures and standards
• Handling the delivery of DMO specific MSPS artifacts to make SOX Compliant.
• Works with Resource Managers North America, ASPAC and EMEA regions to obtain/ manage resources to meet necessary team goals.
• Facilitated workshops with business representatives, management and executive, team member resources, and external vendors.
• Timely execution and reporting of cutover tasks across Technical and Business Go Lives
• Communicate project activities and update MSPS on regular basis to provide visibility to DMO management on project progress.
• Managing multiple IT projects concurrently, providing appropriate guidance, mentorship, and instruction to the DMO team members to ensure the delivery of quality software applications to the DMOIT CORP services programs.
• Communicates project information to all project team members, sponsors, sub technical work-stream, Technical publications, testing teams, vendors and IT managers, as appropriate
• Good understanding of project budget, ability to manage project budget, provide updates, and reforecast monthly
• Timely escalation of critical issues/risks to program manager and management.
• Provides recommendations to management based on qualitative analysis of the issue.
• Serve as the advanced technical specialist in the analysis of concepts and initiatives.
• Conduct analysis of business and user needs in order to develop requirement documentation for the implementation.
• Experience with project estimating and budgeting.
• Prepared move to production plan and execute it ensuring zero post-production defects.
• Communicate project activities and update MSPS on regular basis to provide visibility to DMO management on project progress.
• Coordinates complex IT contracts to ensure compliance with state policies and procedures on a continuous basis.

Confidential, Danville, CA

Senior Program Manager

Responsibilities:

• Managing the development teams for various POS and Mobile POS software projects across all the phases of development monitor and make timeline.
• Perform the full range of management tasks related to personnel management, development and retention. Recruit, develop, mentor, evaluate, and motivate subordinate staff
• Initiate and oversee the implementation of work processes and procedures to provide and enhance ITSD services in support of the various Departments of health care systems and their programs.
• Independently handled 5million plus dollar project.
• Proficient in project management concepts, principles, practices, and processes for developing and maintaining project management plans, schedules, risk and issue analysis, and work processes used throughout an IT project life cycle especially in IT infrastructure support.
• Assess employee performance by routine evaluation of their work; establish performance criteria and complete periodic individual staff development plans and appraisals.
• Assess employee performance by routine evaluation of their work; establish performance criteria and complete periodic individual staff development plans and appraisals
• Proficient in project management concepts, principles, practices, and processes for developing and maintaining project management plans, schedules, risk and issue analysis, and work processes used throughout an IT project life cycle especially in IT infrastructure support.
• Ability to develop and lead teams and staff with diverse technical backgrounds
• Expertise is driving delivery of multiple large, complex system replacement and Legacy IT programs on time and within budget
• Managing the development of the SDN 12019- HIPAA Eligibility transactions, 837 Professional claims, CHDP Gateway POS transactions, share of cost, share of cost reversal and system suite.
• Managing the HIPPA and security teams forVX520/570 and Omni series Healthcare and retail programs.
• Worked tactfully with all levels of management, staff, contractor’s vendors and program/project stakeholders.
• The ability to exercise good judgment and make timely and effective decisions while maintaining diplomacy, tact, and professionalism
• Strategic Planning, Tactics & Process Re-Engineering.
• Experience in planning, organizing, communicating, team leadership, thoroughness, decision making, analytical thinking and leadership
• Trained and mentored various IT, DHCS, Help desk and OTech staff and contractors assigned to the project.

Confidential, West Sacramento, CA

Manager

Responsibilities:

• Manage the entire POS Medi-Cal development program, testing, Support and operations.
• Supported Public Health, Allied Health, Managed Care
• Proficient in successful launching, directing and managing of large scale programs.
• Reducing the per capita cost of health care for DHCS in 2010 using on the fly download technologies
• Assess employee performance by routine evaluation of their work; establish performance criteria and complete periodic individual staff development plans and appraisals.
• Manage the several external and internal Development vendors for the Terminal development projects.
• Manage the R&D team for several innovative Med-Cal POS and Mobile POS software projects
• Manage the N-2 Upgrade team for the software upgrade team
• Mange the VX-520 and Omni development/Engineering team.
• Work with the customer, product marketing and sales to create the SFD Requirements .
• Oversee different software releases and defects management with the development teams.
• Manage the technical publication team to develop the product manuals and project TST documents.
• Manage the support and POS development and QA testing team
• Oversee multiple POS Medi-Cal engineering projects across all the phases of development monitor and make timeline.
• Worked with several internal engineering and product marketing, IT and sales team to deliver the projects in time.
• Manage the resources in the DHCS datacenters.
• Handled the HIPAA development for the eligibility, Pharmacy, CHDP, FPACT and Medi-Services suites.

Confidential, GA

Senior Advanced Software Engineer

Responsibilities:

• Managed and implemented the Payware products like Payware connect, Payware mobile, Payware SIM, Payware PC,PC Charge, Payware direct and Payware Transact
• Managed resource and capacity planning for retail and Medi-cal projects supported development and software quality assurance to ensure optimal progress and product stability for end users
• Trained team members on development process and Set and adjusted project milestone.
• Coordinated with customer to gather requirements and manage expectations
• Proficient in implementing, integrating and supporting download management system-VeriCentre Enterprise system for Health care /credit/debit/EBT applications like Softmed/Softpos/Verix/VMAC and POS operating system worldwide.
• Proficient in Deploying, testing and supporting all POS devices, Omni (3200/3300/3750 ), VX (510/520/570/680/820/810 ) and MX series of POS devices for several local and international banks, ISO organization and Health care Institutions.
• Deployed and Maintained thousands of VX and MX series of POS equipments in several customer places like banks.
• Training the customers globally for VX and MX series of terminals and other software’s like VeriCentre /Verishield/VSP/Payware Transact and Payware gateways.

Confidential, Rancho Cordova, CA

Project Manager /SVR Support developer-III

Responsibilities:

• Managed SOMS projects from conception SFD, TSD, SIT and TST to the implementation.
• Managed different Implementation of several DHCS and OTech /DTS projects for POS devices like Omni 3300 application (Softmed) and VeriCentre download for POS Medi-cal software releases, which involves development, testing (QA), download and deployment etc.
• Providing status reports to EDS Confidential and CDCR upper management
• Oversee the development of the X12.4010 development and testing team.
• Oversee the Deploying, testing and supporting team to deploy approximately 16,000 Omni series of POS devices for the California Medi-Cal providers for Verix and Softmed application.
• Managing a POS helpdesk escalation and other project groups to work with DHCS and OTech/DTS (department of technology) for their projects and internal software product management.
• Work closely with the internal engineering project team, customers, external partners and corporate resources.

Confidential, Rocklin, CA

Technical support engineer

Responsibilities:

• Expertise in configuring and programming the Confidential POS terminals (Tranz, Omni, MX and VX series) for various suites like credit, loyalty, debit, Eligibility, pharmacy and other EBT transactions.
• Provided timely problem resolution for all software products Veritalk, VeriCentre, Softpos, POS applications, NCC and database/client-server systems.
• Worked on the embedded programming for the POS and its operating system like Verix, VMAC etc.
• Worked and supported with third party software like Payware suites with Confidential ’s download management databases (SQL, Access and Oracle) and download engine
• Implemented the following download management system projects worldwide for the VeriCentre Enterprise software 1.0/2.0/2.2.2 . The entire system has been implemented and maintained in various well known international Banks and other customer places very efficiently. The few vital customer details are,