SUMMARY:

MBA in Project Management, extensive experience managing software implementations for major telecom, health and banking industries on new software or out of the box customized software development, integration and implementation as well as network upgrades to infrastructure hardware upgrades and replacement. Partnering closely with developers, testers, vendors, clients and leadership to ensure deliverable(s) are on time and meet expectations.

AREAS OF EXPERTISE:

• Project/Program Management/Development and Implementation
• Methodology - Waterfall (familiar with Agile)
• Scope, ERP & Contract Analysis
• Budgeting - Identifying, Negotiating, Current /Actual
• Develop Project Plans, Project/Test Strategy, Planning & Analysis - Project Charter, SOW, Business plan(s), Communication Plan, RFP, RFI
• Risk Analysis & Identification
• Problem Management/ Resolution
• Requirements Analysis and Identification
• SDLC
• Team Management/Development
• Negotiation skills (Internal & External clients)
• Quality Assurance
• Change Management - CMM
• IT Business Operations - Process, Program & Data Analysis
• Test Case/Test Scenario Development
• Data Analysis / Reporting - Metrics
• IT, Business Operations - Process, Program & Data Analysis

TECHNICAL SKILLS:

Banking Industry Skills: Consumer Lending QA, Educational Lending, Credit Management, Consumer Credit Services, Enterprise Collections & Recovery, HP ALMHealth Industry Skills: Cerner, McKesson, Allscripts AEHR, Allscripts PPMS, EHR, HL7, PHI, HIPAA, Revenue Cycle, HIM, MU2, ICD-10; Functional specifications to requirements documentation. Functional Testing, Unit Testing, System and Integration Testing, Regression Testing, UAT Testing, Change Management, HP ALM.

Telecom Skills: Debit Card ATM and POS transactions from a major bank to the Verizon services provider. Mainframe and Midrange system upgrades. Functional specifications to requirements documentation Mercury QC.

Technical Skills: Clarity, PMUWS (Project Management Universal Workstation tool), MADC (Media Access Data Control tool), CQ (ClearQuest)-CDTS, HP ALM 11-12, Teamworks, Jira; Wiki, SharePoint, STAMP, Mercury QC 9-10, WIKI, StatusPro, OrderPro, SHAREPort, MS Project, Excel, Access, Visio, Crystal Reports 10, TSQL, MS SQL Server 2000/2005 Management Studio, Active Directory

Other Skills: Gap Analysis, Project Data Analysis, Business Data Analysis, Requirements Analysis, Defect Analysis, Interviewing, Hiring, Training, Scheduling, Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager - QA Project Test Coordinator

Responsibilities:

• Creation of strategies, project plans, dashboard/metrics reports.
• Responsible for handling the most complex quality assurance and test environment problems and issues.
• Responsible for identifying and scheduling resources as well as forecasting against set budget,
• Evaluate code readiness prior to testing,
• Communicate to all business units around project testing efforts,
• Plans and directs quality assurance schedules and assignments, and monitors project status in comparison to cost/time projections.
• Logs, tracks, and verifies resolution of software and specification defects.
• Provide operational guidance to influence adherence to the IT organizational goals and objectives
• Directs and serves as a mentor to less experienced staff
• Leading in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans and test scripts.
• Act as a Liaison between the business and development/testing teams.
• Analyze the testing and certification of application-specific software and performs ambiguity reviews of business requirements and functional specification documents.
• Track progress against identified milestones to ensure deadlines will be met.
• Responsible for the coordination and facilitation of kick-off, status, deliverable review and closeout meetings
• Functional Testing, Unit Testing, System and Integration Testing, Regression Testing, UAT Testing
• Facilitated change management as needed.

Confidential

Project Manager - IT Test Lead

Responsibilities:

• Development and acceptance of project strategies, project plans, requirements, communications planning, test plans, user stories, test cases, test scenarios, lessons learned.
• Responsible for meeting all project deadlines set by the business.
• Analytics - Project Data Analysis, Business Data Analysis, Requirements Analysis, Defect Analysis
• Responsible for working with vendors developing, and managing RFP’s
• Responsible for the coordination and facilitation of kick-off, status, deliverable review and closeout meetings
• Drive the testing, Integration and Implementation of third party vendor software into client sites across the US.
• Daily/Weekly Progress Reporting - Project Owner(s)/Leadership, Project Team
• Validation of successful operation of applications (functional, operational and procedural) supported by ITS including data quality, education and end-user support.
• Functional Testing, Unit Testing, System Applicattion Testing, Integration Testing, Regression Testing, and UAT Testing.
• Support development of strategic plans and business process re-engineering for applications.
• Reverse Engineered Functional Specifications documentation for identification of test requirements.
• Participate in the various phases of the SDLC - Project Life Cycle (PLC) to ensure customer business and technical requirements are understood, testable and can be validated.
• Responsible for the establishment, facilitation and management of the services/resources schedule, communications and status reporting.
• Provide management oversight for testing application teams in direct and/or virtual environment.
• Facilitated change management through accepted CMM practices.
• Provide operational guidance to influence adherence to the IT organizational goals and objectives.
• Ensure the integrity of electronic data through testing and thorough analysis of vendors and their products.
• Implement process methodologies, policies and procedures for testing activities for both new project work and maintenance and support (i.e. Test Strategy, Test Plan, Test Summary, Metric reporting, etc.…).
• Review, analyze and provide feedback on product requirements and architectural designs
• Manage the effective integration of the application software
• Provide mentoring to EPMO, TCoE, IT and Business staff to develop job satisfaction and coordinate cross training opportunities with other functional groups.
• Provide communication and appropriate escalation of all application testing issues and activities.
• Process development, support tools and training.
• Liaison with between business/project sponsor and ITS stakeholders.
• Track progress against identified milestones.
• Provide subject matter expertise, feedback, lessons learned and education to business/project sponsors and project team members.

Confidential

Manager, ITO Svc Delivery II - Program Manager

Responsibilities:

• Monitor and improve client delivery program to ensure program effectiveness in the following areas: Roadmap, KPI’s, QC, Relationship Building, Developed Knowledge Management, Identified gaps/issues within current delivery, Presented Option/ Opportunities to close gaps and remediate identified client dissatisfaction
• Developed RFI and RFP documentation as needed for offshore team.
• Worked with legal department to rewrite/modify expiring SLA’s with multi-million dollar client.
• Analytics - Infrastructure Gap Analysis, Business Data Analysis, Contract Analysis and improvement
• Managed 19 internal employees across three different team's & Supported offshore team
• Managed large, complex customer project delivery with legal and commercial issues
• Managed mid to upper level client delivery.
• Applied program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals

Confidential

End to End QA Test Project Manager

Responsibilities:

• Project/Program Analysis, Data Analysis, Requirements Analysis, Defect Analysis.
• Identify, schedule resources accross enterprise - Coordinate activities of cross functional teams.
• Responsible for all project planning documentation WBS, Project Plan, Test Plan, Communication Plan, Budget/forecasting and variance reporting, daily/weekly reporting of project status on management calls.
• Responsible for all project deliverables - following critical path, milestones reporting any project deliverable variances and when needed the plan to remediate any scope creep affecting the project timeline.
• Change Management/Scope Creep Control - Protecting project environment, budget, resource allocation and integrity.
• Reverse Engineered Functional Specifications documentation for identification of test requirements.
• Managed testing with cross system interfaces, tracking activities and progress via Quality Center.
• Responsible for open bridge calls during testing to track testing progress, defects ensure immediate attention to any questions, unknowns, or needs the testers, developers and analysts had.
• Analyze and Review Functional Specifications, Business Requirements, and Use Cases with developers, testers, and infrastructure teams.
• Network Systems Flow and Process Analysis - Analyze/ proposed system architecture flows for the possible integration and testing of new software development.
• Developed / Implemented test documentation (strategies, test plans, communication plans, technical documentation), reporting procedures, plans and steps for new systems integration and software development into the production environment.
• Defined and documented test cases to prove new systems and applications functionality and to identify potential defects/bugs.
• Assessed criticality of defects as it related to application and business impact and worked closely with developers to identify and remediate code defects.
• Developed - In depth (end user intuitive) training documentation for Quality Center. Trained - UAT teams and offshore developers Quality Center and Metrics reporting.
• Provided written/verbal assessment of product/testing quality continuously and at key milestones to executive management.

Confidential

Data Warehouse Prod Support

Responsibilities:

• Systems Process / Production Analysis - Analyzed information for the security, integrity and productivity of a Decision Support Solutions (DSS) Data Warehouse (DW) database (db.) environment, using resultant data to identify areas of improvement as well as development of risk avoidance procedures, while integrating current business - system requirements
• Developed / Implemented change management procedures for deployment into DW production
• Documented and reported on the DSS - DW environment to executive management weekly
• Quality Assurance - T-SQL Code Review and Analysis
• Developed SharePoint Team Site - for secure exchange of files, folders and project / task tracking
• Implementation of Crystal Reports into Web Publishing Production
• Database Administration / Security (HIPAA) - Active Directory
• Developed / Implemented Training documentation for DSS production support environment
• Upgrade Management - Oversaw and implemented Monthly Maintenance - Patches and Updates within a Siemens Database platform. Coordinating information and cross team personnel for seamless integration.
• Responsible for meeting deliverable deadlines around production environment needs.
• Production Support - Created new jobs and eliminated old jobs within the backup scheduler maintaining data integrity at all times.