Qualification Summary

PMI certified Project Management Professional (PMP), and Six Sigma Green Belt (SSGB), with expertise in managing concurrent complex strategic business initiatives. Programs and projects include e-business, information technology and telecommunications objectives with aggressive timelines, in dynamic environments with diverse teams. Demonstrated PMO methodology leadership using integrated project tools to elicit, validate, and document business needs. A strong leader in getting multiple, diverse team members to communicate across business areas.

Full Project Life Cycle Experience

• Quantify and manage key business initiatives, customer expectations, and corporate resources to produce product and services that result in successfully performing, profitable and completed projects, per the quadruple constraints
• Clear, effective and timely stakeholder and executive level communication skills (listening, verbal, and written)
• Advocate of structured change control to avoid scope creep and negative schedule, budget and quality impact
• Dedicated to implementing processes that are reliable, measurable, scalable, cost-effective and repeatable, to better serve people and fully utilize technology

Skill Summary

Applications: MS Project Professional and Server, MS Visio, and MS Office Professional. Methods: SDLC – Waterfall, XP, Agile, RAD, RUP, ITIL, ITSM, Express One, and eTOM. Platforms: Oracle, SAP, and COTS software (Procurement through Integration). Tools: Requirements Management, Business Intelligence, Process Mapping, JAD, Mediating dissonant business drivers with tactical solutions, Full Phase Testing, Use Case, RFI, RFP, Cost-Benefit and Trend Analysis, ROI and Feasibility Studies, Web-centric, Internet Commerce and Pay-Per-Click development (HTML, XHTML Java, .Net, and SQL) and XML/Gateway, Systems Architecture (Mid-range, Server, PC and Peripherals), and Disaster Recovery / Business Continuity.

Professional Experience

Confidential,State of Georgia, Conyers, Georgia 1/08 – 12/09
Project Manager
Responsible for implementation of multiple mission critical corporate and public trust complex projects. Tasks included specific requirements definition, project plan development, schedule creation, - monitoring, and - control, risk mitigation strategies, and regular communication with cross-functional Business SME, Contract Vendor, Technical and IT Support teams. Secure Identification, Facial Recognition Validation, Telephony, CRM Integration, and Customer Self Service initiatives were completed in Legacy System, Web Services, and Client-Server Application Development environments.

• Inter-agency initiative with GBI, to develop an instant web-enabled digital photo image for Law Enforcement use.
• Migrated all Personal Communications applications to a Web Services platform, and upgraded security standards.
• Partnered with the SOS, Elections Division, to create real time access to voter registration activity verification.
• Testing support for new Driver License System. Implemented functionality for the Super Speeder Law mandate.

Confidential,Georgia 9/07 – 10/07
Delivery Manager
Accountable for driving and realizing a highly visible and quick-to-market Online Services program (consisting of four intermingled projects) using the ‘Rainbow Chart’ SDLC, and ‘Express One’ IT Governance, methodologies.

• Performed scheduling, resource assignments and tasks to complete the Business Opportunity Discovery; Assessment; Pre-planning; Scoping; Requirement Definition; and Design activities, in support of the subsequent Construction; Testing; Implementation; and Product Support Life Cycle Phases.
• Provided on-going expense / capital and actual versus budget analysis, and Executive Level Dashboard Reporting.

Confidential,Atlanta, Georgia 10/06 – 12/06
Senior Project Manager
Key resource for the State Automated Child Welfare Information System (SACWIS) project. Coordinated activities for a diverse team of 70+ employees and consultants, representing multiple organizations, in a dynamic and politically infused matrixed environment, amidst aggressive scheduling, frequent deliverables, and direct linkage to the Governor’s strategic initiatives, in tandem with PMO governance. Provided EPMO and Executive Level Dashboard Reporting.

Confidential,Georgia 5/06 – 9/06
Senior Project Manager
Accountable for assigned aspects of Project Management Methodology, Dynamic Engagement and Consulting Delivery Model, Enterprise Program Management (IBM Rational Portfolio Manager), Project Manager’s Attribute Course Content Creation and Review, and Web-enablement projects. Assisted the Head of Delivery Services with multi-regional project reviews and dashboard reporting using 2003 MS Office, Project and Visio, in a Lotus Notes environment.

• Collaborated with European colleagues to create a Project Management Academy curriculum draft.

Confidential,Atlanta, Georgia 7/05 – 3/06
Senior Project Manager – IT - PMO/Oracle Next Generation Solutions
Progressed Oracle Next Generation Solutions enhancements (E-Business Suite, and a migration from Oracle 10g to Oracle 11i) to support HUD mandated Housing Choice, Catalyst and Move-To-Work initiatives, a legacy system migration and sunset, and an infrastructure revamp. Used cross-functional team, and customer-focused release solutions that were time-bound, per base-lined requirements, at expected quality specifications, within budget projections, and in line with organizational strategy and planning efforts, to influence cultural change and create synergistic alignment.

• Socialized internally developed PMO Methodologies and Best Practices to support Rapid Application Development.
• Implemented functionality to support in-field Tablet PC data collection, ERP, and back-office data warehousing.

Confidential,Atlanta, Georgia 6/04 – 7/05
Project Manager 3 – PMO/Project Prioritization and Delivery
Provided leadership to elicit ‘stakeholder buy-in’ to banish roadblocks, and institute changes to enable the Project Team to produce Internet / Search Engine Marketing and Pay-Per-Click Advertising, an enhanced customer experience, and logical and aesthetic GUI usage, and other web-centric deliverables (using HTML, XHTML, XML Java, and propriety programming, to include eXtreme and RAD), to stem recurring revenue and loyalty losses per heightened churn levels.

• EBP&P (Electronic Bill Payment and Presentation) solution implementation to enhance: customer online invoice search and payment capabilities, database creation and integrity, and passive payment type acceptance.
• Management Dashboard Reporting and Trend Analysis were added to decrease: cash reception and misapplication delays, over-budgeted collection activities and costs, and customer dissatisfaction per A/R management errors.
• Successful launch of the ‘MY EZ Clicks’ Campaign, a collaborative, joint venture. Documented PMO processes.

Confidential,Morris Technology Services, Augusta, Georgia 1/03 – 1/04
Project Manager – Admin. Services
Responsible for the daily activities of a team of 100+ vendor, cross-functional and virtual resources to develop, and test SAP/R3 ABAP customized modules in a Client/Server (LAN/WAN) environment, for mock cutover, stress testing and ‘Go Live!’ Other initiatives: Kronos, HR Kiosks, COE, AD and ITIL / ITSM deployments, infrastructure refit (Circuit, T1, Frame Relay leases), and system upgrades for VoIP, VPN, Helpdesk Data and Call Centers, and 70+ Business Units.

• Jointly developed an inter-division PMO (w/Morris DigitalWorks), to prioritize, track, and status high-risk mission-critical IT projects, implement industry best practices and processes, provide mentoring and foster cultural change.
• Jointly designed, procured, implemented and configured an Enterprise Project Server / portfolio and resource management system (w/Morris DigitalWorks), to formalize ROI projections, and provide dashboard reporting.