SUMMARY:

Confidential who possesses the drive to understand details of position and own the process. Interacts professionally with a diverse group of executives, managers, and subject matter experts. Excellent verbal and written communication skills with strong attention to detail.

TECHNICAL SKILLS:

• Project Management
• Business Analysis
• Process Mapping
• Requirements Gathering
• Document Control
• Change Control
• ISO Auditing

PROFESSIONAL EXPERIENCE:

Business Analyst/Project Manager

Confidential

Responsibilities:

• Identified process gaps and perform gap resolution in a life safety device start - up organization.
• Created high level SOPs and low-level work instructions across all departments of the organization.
• Designed ground up processes for multiple departments.
• Re-vamped document control across company.
• Employed process improvement techniques around manufacturing processes to improve production times and product quality
• Developed, maintained, and completed projects for FCC and UL testing utilizing TeamGantt and JIRA software

Sr. Business Systems Analyst

Confidential

Responsibilities:

• Created new firewall intake process in preparation of AlgoSec firewall management tool implementation.
• Performed project planning and execution as well as conception of future firewall improvement projects.
• Implemented multiple processes for the RSA Archer governance, risk and compliance tool in the Enterprise Information Security department to improve PCI compliance on external and internal audit results.
• Extensive utilization of Microsoft Visio 2010 and SharePoint 2010

Project Manager/business analyst

Confidential

Responsibilities:

• Managed all activities in a project life-cycle for projects within the Servicing and Data Analytics department.
• Documented requirements for new Loss Mitigation and Foreclosure.
• Worked with Risk Management to resolve gaps, reduce risk, and meet or exceed audit standards.
• Designed communication and training strategies.
• Managed documents via Documentum and SharePoint configuration.
• Volunteer Coordinator for Confidential ’s Green Team. Resided on planning committee for city wide conservation project.
• Process mapping utilizing Visio to perform process improvement

Business Process Analyst

Confidential

Responsibilities:

• Identified key process areas and observed current operations to identify gaps and areas of improvement.
• Interviewed employees from all departments on roles and processes to create new and updated existing process documentation.
• Created Roles and Responsibilities matrix to aid in gap awareness and future organizational structure.
• Implemented Stage Gate model for Research & Development team.
• Utilized process mapping via Visio to create the flow of data throughout the organization
• Trained Sr. Management on project management and continual improvement

Business Process Analyst

Confidential

Responsibilities:

• Provided process improvement through process mapping and training. Performed Sarbanes Oxley (SOX) Finance and IT audits to include auditing JIRA and the System Development Lifecycle Processes (SDLC).
• Project leader for major reorganization of document control throughout the organization.
• Created and maintained process document templates and procedures for 50% of the entire company
• Lead Auditor for ISO 9001:2008 Quality Management System (QMS)

Systems Engineer I&II

Confidential

Responsibilities:

• Created and maintained operational manuals to support the mission to include training course development.
• Performed requirements gathering, and document validation for customers and resolved technical systems engineering and integration issues.
• Performed significant coordination with subject matter experts to define satellite data flow and code interpretation to create operations manuals for on console satellite controllers
• Lead Confidential Six Sigma project to improve quality in manuals

Mission Control Operator

Confidential

Responsibilities:

• Performed on-orbit crew support for STP-R1 satellite program.
• Accomplished mission control functions on the Confidential .
• Directly involved in End-of-Life operations and follow up on end of mission.
• Responsible for creating and maintaining Work Instructions and various other operational documents for the Mission Operations Center.

Spacecraft Controller

Confidential

Responsibilities:

• Performed flight control testing, simulations, and readiness testing, and participated in launch of Confidential ’s newest environmental satellite.
• Certified in operations for two environmental satellites and highly proficient in finding software and payload problems and ensuring telemetry was within required limits.

Satellite Systems Operator

Confidential

Responsibilities:

• Responsible for developing all required operations documentation.
• Maintained the Operations Review Panel to adjust the Ground System Operations Manual.
• Formulated new training programs such as tests and scenarios.
• Performed real-time commanding procedures and ensured satellite telemetry was within specified limits.
• Identified and administered corrective action to on-console operators when operational errors occurred.
• Promoted preventive measures by fielding manual process suggestions, implementing process change and updating operations manuals