SUMMARY:

• Extensive knowledge and real world utilization of PMBOK in applying principles, and techniques of project management.
• Comfortable with Technical, Functional, and hybrid roles.
• Extensive knowledge and proficiency with MS Office tools such as SharePoint, Excel, Visio, and MS Project. Facilitation experience with strong data entry skills.
• Organizational skills with the ability to handle multiple tasks and projects simultaneously.
• Strong team professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas while following processes and procedures.
• Implementation, Data Migration, Operations, Change management experience.
• Proficient in assessing data, generating status reports, consolidation, and formulating solutions.
• Customer Relations Management experience CRM. Customer support and troubleshooting.

TECHNICAL SKILLS:

Methodologies: (SME) Waterfall Methodology (PMI); Software Development Life Cycle (SDLC); SAP Methodology (ASAP); AGILE Methodology.

Software Skills: HP Quality Center, Microsoft Office suite, Microsoft Project 2013, 2010 & 2007, Project Web Access (PWA), Project Server, One Note, Microsoft SharePoint, Microsoft Access, Microsoft Visio, Clarity Portfolio Management, Mind genius, Lync, Windows Live Meeting, Spectrum, Visio, Excel including Pivot Tables, PeopleSoft, Mind genius

Functional Skills: Project management, Project Initiation Scoping and Budgeting, Business Intelligence, Process improvement, Business development, PMO maintenance, Business Requirements Gathering, IT Implementation Project, Disaster Recovery Project, Change Management.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

IT Infrastructure/Software Consultant

Major tools used: Microsoft Project Professional 2013, CRM Portal, QuickBooks, Microsoft Excel, Microsoft word, Microsoft PowerPoint, Potty. WebApp. Window OS, SQL.

Responsibilities:

• Working alongside business owners to understand needs to enhance requested IT ideas accordingly.
• Hands on installation of hardware and customer support.
• Heavy client and customer facing.
• Detailing of process flow of KPIs and key dependables.
• Handling of project planning, resource allocation, steering committee leadership and team organizational structure management.
• Procurement tracking and management.
• CRM: Customer support, user software coaching/training as well troubleshooting.
• Use of ITIL and Agile methodologies.
• EMR Software exposure. Coaching of end users.
• SmartText and customizable commands
• Software implantation and workflow evaluations.
• Travel and on site assistance capabilities.
• Liaison between end users and product technical support for immediate/ rapid resolutions of issues.
• Documentation of process flows, manuals, risks, and mitigations.

Confidential, Houston, TX

Project Manager

Major tools used: Agile methodology, Microsoft Project Professional 2013, Project Web Access (PWA), Microsoft Visio, Microsoft SharePoint, Microsoft Excel, Microsoft word, Microsoft PowerPoint. Spectrum. Vendor/CRM portals. Skype Business. PRIME. Tango. Clarity. Peoplesoft

Responsibilities:

• Worked closely with Network engineers and Program manager in the delivery of Real Estate Consolidation Projects alongside Facility Managers in developing strategies for the execution of Decommission projects.
• Worked technical and functional role of Project manager and Network resource.
• Managed organizing multiple projects, multifunctional teams.
• Engaged service providers; Issue and track voice and data circuit disconnects for sites.
• Audit of Telecoms assets. Clean up and updating of Matrix asset billing system.
• Project collaborations and documentation tracked as well updated within Clarity.
• Preformed tracking and updating of Project schedule, noting risks, identifying long lead items and critical paths.
• Point of contact on MACD (Move, Add, Change, and Delete) Projects.
• CMDB analyst. Maintain and track of online/offline gear in inventory; CMDB and live sites.
• Lifecycle monitor. Wiping of received equipment to be redeployed/recycled/stored/disposal.
• DDR (data discrepancy reports) to show exceptions and mismatches.
• Document gatekeeper and control: change request forms, TIIP, project schedule, external vendor agreements, external vendor budget tracking, close out documents.
• Facilitated requirements gathering, gap analysis and design sessions with various business and technical stakeholders to drive document key decisions.

Confidential, Houston, TX

EPMO Project Controls

Major tools used: Microsoft Project Professional 2013, Project Web Access (PWA), Microsoft Visio, Microsoft SharePoint, Mind genius, Microsoft Excel, Microsoft word, Microsoft PowerPoint. PeopleSoft.

Responsibilities:

• Created project process documents for emerging PMO. Alongside Regional upgrades and Software developments.
• Successfully managed PMO Portfolio by providing coaching, training, tools, processes, and governance oversight such that projects are delivered on schedule, on budget, and within governance controls.
• Obtained information from internal and external sources to ensure accurate project information.
• Ensured project team members on project workflow process; validated system data confidence via cross - referencing of various reports.
• Handled project planning, resource allocation, steering committee leadership and team organizational structure management. Supported with project tracking; forecasting, budget, and capital processes.
• Answered, resolved internal and external customer inquiries. Provided tool coaching, mentoring and training to specifically, Project Managers and Project Supports.
• Interpreted and analyzed budget/spend forecasting, risk/issue identification, KPI tracking and various other aspects of the project to develop status reports in conjunction with Project Managers.
• Assisted in creating and maintenance of Cost Control Workbook by FCAs.
• Uploaded and maintained necessary Project documentation to SharePoint/Project Web Access.

Confidential, Houston, TX

Project Coordinator

Major tools used: Microsoft Project Professional 2013, Project Web Access (PWA), Microsoft Visio, Microsoft SharePoint, Adobe, Microsoft Excel, Microsoft word, Microsoft PowerPoint. Project Server.

Responsibilities:

• Worked closely with business developers, project team members and multiple department/team leads; to deliver high quality solutions to business problems.
• Participated in project planning and estimation activities.
• Oversight for integrated projects, monitor milestones and interdependencies in sub-projects.
• Helped to troubleshoot complex problems and perform root cause analysis.
• Worked on several simultaneous projects at the same time.
• Collaborated in the implementation, monitoring and reassessment of quality improvement.
• Assisted in the development of improvement plans with department/unit managers and supervisors in response to identified deficiencies (Quality Improvement)
• Maintained and tracked all Project related documentation.
• Monitored schedule progress/performance and identified developing problem areas.
• Coordinated with involved project team to create and maintain Project plan.
• Worked closely with multiple departments and managers as was the nature of the position/project.
• Utilized formalized medical device software development methodologies

Confidential, Houston, TX

Project Scheduler/ Coordinator

Major tools used: Adobe, Project Server, Excel, Microsoft Word, Microsoft Project 2007, Microsoft PowerPoint.

• Worked closely with Project Manager to provide full cycle project controls service from initial planning through detailed scheduling and change management.
• Utilized Microsoft Project Professional 2007 daily and demonstrate full proficiency.
• Demonstrated advanced knowledge of project control principles.
• Set up basic design and construction schedules and possess the knowledge of calculating physical % complete and calculating overall percent complete for the project.
• Created and maintained baseline schedules in and performed critical path analysis.
• Maintained and ensured project documentation.
• Assisted overseeing the infrastructure on which the application systems development and deployment efforts reside.
• Used PPM tool (Clarity) as a repository site and for tracking and reporting. Dash boarding. Resource allocation and management.
• Assisted in creation of Work Breakdown Structures (WBS), including development of schedules and inputs into the project control database, MS Project Server.
• Monitored schedule progress / performance and identified developing problem areas
• Identified process, performance, productivity, and other improvements, and work with various levels of the organization to plan and deliver those improvements.
• Assisted in the implementation of Server deployment.
• Tracked changes that impacted the environments such as data, application, infrastructure, or configuration/tuning efforts.

Confidential

Project Coordinator

Major tools used: Microsoft Word, Microsoft Project 2007, Microsoft PowerPoint, Vendor Portal

Responsibilities:

• Worked with project managers to perform project schedule development, forecasting, critical path analysis, reporting, obtaining schedule updates and update validation.
• Developed WBS structure and schedule format. Developed level I and level II project schedule.
• Recommended appropriate recovery plans for schedule variances.
• Assisted in the developing and implementing Change Management plans
• Prepared program / project / schedule status reports.
• Served as the primary point of contact for owned projects and related activities.
• Confer with engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.
• Produced and managed various work products such as the project plan and schedule.
• Planned and implemented IT developments and project work.
• Constructed schedules using MS Project, risk and mitigation plans, and periodic progress reports as required and that all documents are kept current and available in the departmental repository (SharePoint).
• Verified required documentation were created, maintained, and in compliance as agreed upon by.

Confidential, Adelphi, MD

Project Coordinator

Major tools used: Microsoft Excel, Microsoft Word.

Responsibilities:

• Worked as an integral member of the Project Management Team with the responsibility to develop and maintain an Integrated Master Schedule (IMS) in Microsoft Project.
• Assisted develop and integrate the program integrated master schedule and integrated master plan.
• Ensured proper schedule formulation and critical path analysis.
• Monitored performance to ensure that project commitments meet contractual specifications.
• Developed and presented corrective action plans and mitigation strategies based on schedule risk assessment, project health, and critical path analysis.
• Determined adequate activity relationships and sequencing.
• Provided detailed scheduling reports and key metrics for Program Management and customer needs.
• Provided support in developing schedule forecasts and adjustments to schedule.
• Assisted and developed scheduling standards and enforce best practices.
• Tracked the baseline and perform what-if analysis and contingency planning.