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Agile Coach / Scrum Master Resume

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Santa Monica, CA

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SUMMARY:

Certified ICP - ACC and CSM professional with experience mentoring and coaching multiple distributed teams on Agile, Scrum and Kanban. Transform new teams to Agile adoption through workshops and practices. Coaching high performing and autonomous teams that delivers business values. Also, a certified PMP professional with experience in managing waterfall projects to schedule and budget.

TECHNICAL SKILLS:

JIRA, Confluence, Rally, Slack, Google Hangouts, Webex, Google Office, Microsoft Office (Word, Excel, Access, Powerpoint, Visio), Microsoft Project, Clarity PPM

PROFESSIONAL EXPERIENCE:

Agile Coach / Scrum Master

Confidential, Santa Monica, CA

Responsibilities:

  • Trained multiple distributed technology delivery teams (30+ people) on Agile values and principles and Scrum through workshops that enabled them to self-organize and own the process. Through continued coaching and practicing, the teams facilitated the ceremonies on their own, increased focus factors between 10-20%, and increased internal and cross-functional team collaborations.
  • Transformed the operations team to adopting Scrum as their daily practice in processing product SKU requests. The adoption resulted in better quality of requirements with lesser user errors through more collaboration within the team instead of communication over email. In addition, faster delivery through better handoff among team members.
  • Scrum Master to multiple distributed teams ($20+ million dollars program, Teambeachbody.com, internal Media Buy Management system) in facilitating ceremonies, coaching teams on Scrum, assisting in dependency management, and removing impediments.
  • Produced sprint health metrics and team health assessments for executive review and discussions during team retrospective.

Sr. Agile Project Manager

Confidential, Los Angeles, CA

Responsibilities:

  • Scrum Master for three teams in delivering enhancement features and AB tests to the Confidential website using Agile Scrum/Kanban. Facilitated Scrum ceremonies, addressed impediments, and report sprint health metrics to executives.
  • Redesigned the user and the subscriber public profile pages that delivered an easier navigational flow.
  • Migrated email campaigns to 3rd party system (Responsys) that resulted in a 20% increase in inbox deliverability.
  • Integrated a 3rd party system (Safe Shepherd) to the Confidential website that removed user profile from certain sites.
  • AB tested the Confidential user public profile page that increased the registration conversion rate.
  • Trained new employees on Agile values and principles, Scrum best practices, and Rally functionalities.

Project Manager

Confidential, El Segundo, CA

Responsibilities:

  • Successfully led a $300K+ project that released multiple national offers through a newly defined certification process. The certification process ensures similar future offers can be safely configured to production directly without testing. Responsibilities included defining the offers roadmap with business stakeholders, managing schedules and risks, negotiating resources with system managers, executing the offers releases, and reporting project status to executives.
  • Took an over-budgeted and missed scheduled internal project to completion using Agile Scrum and delivered a business analysis tool. Worked with the product owner to scope out the remaining work and requested a new budget from the sponsor to complete the work.
  • Coached the team to starting the Scrum ceremonies. Worked with the product owner to prioritize the product backlog.
  • Reported the sprint health to stakeholders and sponsor.

Sr. Project Mgr / Sr. BA

Confidential, Glendale, CA

Responsibilities:

  • Supported the web, mobile, extended partner distribution, and search engine teams with 10 or more resources. Performed responsibilities such as facilitated ceremonies. Managed tasks, dependencies, issues, and releases. Updated senior management on project statuses.
  • Notable projects included:
  • Introduced user registration and ratings and reviews on the Confidential website that brought in 200K plus registered users.
  • Released the review management system that controlled the ratings and reviews content on the Confidential website.
  • Implemented SEO techniques on Confidential website that boosted the site’s Google page ranking to 8/10 and the website to appear consistently on the first page of the Google search result for many frequently searched categories.
  • Released enhancements to the YPmobile iphone application, YP.com mobile website, and Keen.com mobile website.
  • Managed the internal career management system project for HR that powered the careers page on the Confidential .
  • Established a product development process for the development team that included the Agile Scrum ceremonies.

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