SUMMARY:

• Highly accomplished Senior Business Analyst/Sr. Project Manager with a proven track record of managing complex IT and non - IT Operational process projects (Mortgage, Auto, Business Intelligence and Credit Card) and exceeding expectations for over 20 years.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedure/skill sets, developing test plans and UAT cases, designing process and system improvements to increase productivity and reduce costs.
• Possess strong interpersonal skills, highly adept at diplomatically, facilitating discussions and excellent negotiating skills with senior stakeholders and diverse project teams.
• Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget.
• 10+ years of experience with the Fiserv default platform with Operations and systems support.
• Proficient at communicating with management, vendors and internal departments in order to coordinate and achieve projected goals

PROFESSIONAL EXPERIENCE:

Confidential

AVP of Technology/PM

Responsibilities:

• Assumed the responsibility of Conversions team, which had 6 associates and 1 supervisor.
• Assisted in managing the development of an in-house borrower portal.
• Managed numerous vendor service releases including mapping, creating test scripts and guides and agency reports.
• Collaborating with officers and senior management to understand organizational vision and strategy and to determine how technology can best service the business using the serving platform (Fiserv)
• Assisted in looking for opportunities to utilize information technology to systematize and improve business processes .
• Worked with Risk and Audit teams in improving processes to help identify risk and vulnerability within BSI.
• Managed project resources, activities, deliverables and operating costs to achieve project delivery on time and within budget.
• Worked with vendors on Request for Proposals (RFP) and negotiated the pricing/deliverables of the SOW.

Confidential

Senior Systems Manager/ Sr, Project Manager

Responsibilities:

• Implemented operational changes, including the redesign of processes, workflows, document delivery, and system updates to improve efficiency using an Agile Methodology approach.
• Managed 9 employees on the Fiserv system(security, profiles, etc.) and Docunym application including hiring, pay increases, employee morale programs, annual reviews and terminations
• Worked with Default Operations on creating workflows and P&Ps to improve the level of service provided to the company's end-users and/or customers.
• Responsible for mapping and testing the regulatory changes to new credit bureau agency data.
• Established internal controls assessments and audits to ensure operations met company standards while minimizing risk. Audit scored 98% in June 2015. Prior audit in Jan 2015 was 76%.
• Strong customer service and leadership abilities
• Liaison between the business and IT development/delivery teams in house and within Fiserv.
• Coordinated the planning and monitoring of project requirements and managing scope of projects to ensure success project delivery. Aided in writing test plans, test scripts and UAT cases.

Confidential, Irving, TX

Project Manager

Responsibilities:

• Successfully oversaw and provided project analysis and requirements gathering for projects, from initiation to production, including the continued development and improvement of company-wide “in-house” applications.
• Applied solid knowledge of QA testing techniques to perform all aspects of verification, including functional, structural, system testing, and data verification.
• Enjoyed repeated success in understanding business expectations, building effective solutions, and facilitating agile development practices.
• Strong customer service and leadership abilities
• Applied process management and analytical skills for Document Administration and various environments.
• Managed the department’s strategic resource initiatives to increase productivity, attain financial goals, and align with the company’s vision.
• Execute presentations to Executives, Department Heads and Project Teams.

Confidential, Irving, TX

Global Technology Lead/PM

Responsibilities:

• Managed project that converted 22,000 users within 30 countries to utilize the single sign on ID for Service Insight application.
• Lead and managed an end to end delivery team consisting of Project Managers, Business Analysts, Solution and Application Architects, and Development and QA resources. Client located in 30 countries globally.
• Primary point of contact for Global wide technology development and issues from both internal and external stakeholders. Supported my client’s enhancements throughout their network
• Worked closely with the global business leads to understand the client’s requirements and aligned them up with the global strategy and vision to ensure a consistent global approach.
• Demonstrated excellent stakeholder management and client handling skills.
• Responsible for short and long range technology program planning in support of client’s strategic vision.
• Coordinated in-house Security audits for several servicing platforms within Nokia Systems.

Confidential, Irving, TX

Sr. Business Analyst/PM

Responsibilities:

• Lead project team to convert 3500 email users to Microsoft Exchange 2000 email servers and utilize the single sign on ID.
• Demonstrated skills in interviewing business and technical leaders to define business requirements.
• Evaluated legacy business processes and systems for consolidation, redesign or new development.
• Evaluated, prioritized, documented and prepared impact assessments, business requirements, project scopes, plans and schedules for Mortgage, Auto and Credit Card loans.
• Responsible for analysis of agency reporting data produced from the default system (Fiserv)
• Provided design and development support for new business processes, applications, systems and software.
• Evaluated existing software code for current use and potential reuse in new systems and applications.
• Supported Real Estate/Auto Default groups in Dallas and St. Louis. (Collections, BK, Foreclosure, etc)
• Project Manager in the integration project of converting Real Estate servicing platform.

Sr. Project Manager

Responsibilities:

• Coordinated with multiple managers, user groups, and development staffs to redesign or develop process and system improvements
• Took lead role in numerous projects (Fiserv) and consistently exceeded customer expectations.
• Implemented Speedpay interface (Fiserv) to allow the Default operations to take checks over the phone that helped reduce delinquency by 10-15 %, especially at month end. Also implemented the payment process of auto posting the Speedpays to eliminate the need of manually posting 4-5K/month.
• Managed cross-functional team of Default and IT to evaluate existing technologies and business processes.
• Managed Credit Card conversion to FDR system for over 700K accounts for a total of $ 900 MM
• Responsible for all project phases including impact analysis, remediation coordination, QA unit and integration testing and final implementation. Maintained project plan and budget (MS Project) for reporting to executive management.
• Experienced in multiple Project Management methodologies including Agile, RAD, SDLC, Waterfall and Scrum.

Sr. Program Analyst/Project Manager

• Co-Managed critical $400 M project directing a 20- member team including resources from London Bridge (RMS), several subcontractors and assigned client resources to replace mainframe-based Charge off default system (CACS) with AS/400 based system (RMS).
• Highly visible project as this was the Associates first implementation of an AS/400 system and implementing interfaces with the General Ledger, Reporting servers and BANKO across 4 sites in 3 different states.
• Partnered closely with Program Managers analyzing and communicating project cost, schedule and technical risk.
• Played an active participatory role in financial planning activities including the collection of data needed for the development of the annual operating plan.
• Performed monthly account and program analysis identifying trends and proactively working with Program Managers and the Director of Finance to identify negative program financial trends
• Recruited and trained the Security Admin team of 5 FTE and 2 PT on CACS and RMS systems.
• Reviewed and approved configuration changes for perimeter security devices. Developed strategic plan for information security risk management to meet regulatory requirements and audit recommendations.
• Collaborated with other team members and business representatives to ensure that security settings meet the requirements of the business and align with the defined controls and standards.

MIS Manager ( 5)

Responsibilities:

• Helped i mplement a new reporting tool that generated a 35% cost savings by reducing paper reports and increasing productive hours by MIS staff.
• Planned, directed and controlled all MIS activities in order to meet the information requirements of our clients. Mortgage and Auto Divisions
• Developed and applied cross-checks and other types of testing methods to assure accuracy in data processing operations.
• Independently resolved recurrent macro and system lockup issues through diligent research.
• Supervised, coached and trained staff members to increase knowledge and skill levels, fostering further .

Collector/Team Lead ( 3)

Responsibilities:

• One of the original collection staff members for the Dallas Real Estate collection site.
• Responsible for the largest Real Estate portfolio with over $40 M in delinquent balances. Worked 90+ days delinquent accounts in all stages (Default, BK, and Foreclosure) to cure delinquency and minimize losses due to default.
• Co-managed conversion of over 80K Charge-off accounts due to the acquisition of Signal Finance.
• Managed staff of 6-10 Recovery (Charge Off) collectors and was constantly exceeding expectations.
• Direct staff was constantly being promoted to Team Leads and Collection Managers within the organization.
• Responsible for submitting agency reporting for teams to display the agreed upon resolution for borrower.