SUMMARY:

• Experience in managing and leading multiple geographically dispersed teams through multiple phases of Product Life Cycle by learning current/future needs, setting program objectives & expectations, negotiating and tracking budget and schedules, planning resource allocations, prioritizing tasks and deliverables, managing dependencies, infrastructure upgrades, release planning while ensuring all program related activities are communicated effectively to all the stakeholders.
• Create and enforce business processes for product development, release management, change control and incident management; develop strategic plans and project roadmaps to achieve business goals; author and implement business continuity plans; develop effective key performance indicators (KPIs) and metrics to continuously monitor and improve SLA and customer satisfaction.
• Lead multiple distributed agile teams in the adoption of Agile by evangelizing the benefits of the Scrum/Kanban/Scaled Agile Framework (SAFe). Involved in mentoring/guiding as coach, facilitating & organizing ceremonies, while ensuring team adopt Agile best practices like Servant Leader principal, Continuous Integration, Test Driven Development (TDD), test automation and pair programming, including methodology transformations with extensive use of tools such as Rally and Jira.
• Skills include performing gap analysis, provides comparisons and factors changes, analysing business requirements (BRD) and coming up with functional/technical specs and engaging cross track teams for deriving solutions while leading the data - driven analysis & results.
• Experience in working with remotely located teams to prioritize and track tasks and milestones, creating training plans, quality reviews, maintain project documentations.

TECHNICAL SKILLS:

Program Management: MS Project, MS Visio, MS Office Suite, G-Suite, Confluence, JIRA, Rally, Slack.

Testing: Selenium Webdriver, JUnit, Firebug, Jenkins, HP Quality Center.

Programming: C, C++, Java, JavaScript, HMTL, PL- SQL.

Database: MS SQL Server, Oracle.

Version Control: GitHub, Perforce, MS Visual Source Safe.

Operating System: MS Windows Family, UNIX, Linux, Mac.

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Technical Program Manager, Consultant

Responsibilities:

• Work with product managers on the scope and prioritized requirements that would be part of the 1.0 release for the product.
• Drive the PRD review with multiple engineering teams for the commitments and effort estimation.
• Create the plan to track overall program and milestones and to manage dependencies, milestones reviews, schedule and budget.
• Provide technical and leadership to on-site/offshore teams like assist in debugging issues reported, triaging and prioritizing bugs and driving them to closure.
• Work with all appropriate teams to implement Agile practices and support rapid and successful adoption of Agile while promoting servant leadership.
• Mentored and positively influenced cross-functional team members during the project’s life cycle by nurturing collaboration, motivation, and communication.
• Organize & facilitate various scrum ceremonies, scrum of scrums, manage & track dependencies, encourage CI/CD, improve velocity and managing escalations.
• Capture & analyze key program data with the help of progress metrics and KPI metrics based on schedule, cost and budgets, and other performance indicators while updating the executives and product manager on the status.

Sr. Technical Program Manager

Responsibilities:

• Worked with Products & Contents to iron out prioritized quarterly scope, budget and drove individual sprint scope via sprint grooming sessions using Jira.
• Owned and executed program plan by managing cross-functional effort across globally located team, tracking dependencies, compliance, led technical discussions, bugs triage sessions, forecasting finance & resources, feature validation, security testing, acceptance testing, documentation and communications.
• Mentored & observed Agile teams to identify coaching needs for continuous improvement of individuals and/or practices embraced by team.
• Educated & formalized the process for code reviews, promote daily check ins, code coverage and test automation to reduce the bug backlog and post production bugs by more than 40%.
• Streamlined the release cadence by collaborating with the release management office and having the release cycle reduced from 4 weeks to 2 weeks.
• Defined & tracked program/sprint level KPI’s to track overall health for the biweekly releases and updating the Sr. Managers and stakeholders on the status and risks using Confluence.

Technical Program Manager, Consultant

Responsibilities:

• Initiated the process to integrate new payment methods by working with multiple cross function teams of customer, product, engineering, quality and support to derive on the scope, design and workflows.
• Led initiative to harden security posture for critical applications within contract center. Worked with multiple technical teams to mitigate findings from initial penetration testing for 8 critical applications. Hardening completed with minimal impact.
• Acted as single point of contact to drive development, managing schedules, budget, function testing & integration effort, resource planning, budget forecasting, managing escalations, user acceptance testing & last minute changes while managing program budget and schedule.
• Led the root cause analysis for production issues, identifying problem trends, debugging and troubleshooting issue logs, executing SQL commands, drive the fix and communicate with relevant teams on emergency patch releases.

Technical Program Manager, Consultant

Responsibilities:

• Led multi-vendor cross-functional agile teams in accomplishing weekly releases using scrum for Kohl’s ecommerce by continuously pruning the product backlog using Rally while working with product owners to deliver MVP.
• Coordinated with vendor infrastructure teams on upgrades, datacenter migrations, negotiating timeliness and validating the performance of new hardware/infrastructure.
• Oversaw resource planning with the help of PMO, identified and mitigated of risks and issues to manage project deliverables while maintained defect logs using Smartsheet, SOX compliance, deployment activities, captured metrics and KPI’s, actionable items and proactively driven them to results and resolution.

Technical Program Manager, Consultant

Responsibilities:

• Collaborated with multiple cross track engineering and multiple cross-functional to lead, facilitate and support product and technology roadmap planning at multiple levels, including at the strategic, release and sprint/iteration levels.
• Organized stakeholder meetings, wrote charter, scope, business requirement gathering meetings, formulate analysis approach, release planning, technical discussions, scrum ceremonies, mentoring, triaging open issues/assumptions, mitigating risks and removing roadblocks.
• Drove the adoption of Agile with multiple teams & product managers, mentored on agile principles, Scrum framework and while making sure work in progress (WIP) correlates to the team’s capacity.
• Conducted bug triaging sessions with multiple engineering teams to make sure bugs are in appropriate bucket while formalizing the SLA bound bug fixture.
• Leveraged organizational resources for improving capacity for project work & schedule while facilitating an open channel of communication with different stakeholders.
• Enhanced productivity of the team by instituting dashboard to visualize backlog and overall workflow to ensure the visibility of the team’s progress to Development Leads and Sr. Managers.

Technical Project Manager, Consultant

Responsibilities:

• Maintained continuous alignment of program scope with strategic business objectives, which includes developing scope, cross-functional timelines and milestones, deployment, identifying risks, managing resources, change management, release planning and monitor progress against plan.
• Worked with the multiple teams in creating use cases, architecture, workflow diagrams using MS Visio while tracking multiple deliverables and milestones, hardware upgrades, release plans and support strategies. Assume ROI accountability for successful project execution and delivery to business units.

Project Manager, Consultant

Responsibilities:

• Worked with various Intel Product owners, Managers and Intel managed vendors for gathering requirement, scoping the project and arriving at budget and schedule.
• Prepared Project plan for the application development and enhancements to define and track project execution, change management within defined scope, schedule, budget, risks and mitigation plan.

Technical Lead, Consultant

Responsibilities:

• Managed offshore team to maintain and support the mission critical applications used at Intel semiconductor fabs all over the world.
• Worked on dev and testing of factory automation software releases to significantly reducing the time.

Confidential

Sr. Developer

Responsibilities:

• Performed requirements gathering, design, coding and testing for various in house projects using C++, VC++, VB and MS SQL.