PROFESSIONAL EXPERIENCE

Accenture: Client-Confidential
Project: OP: Data Quality and Test Support
Duration on Assignment: 1/25/10-3/12/10
Description: A team was assembled to help with the Bellsouth merger and to help in the consolidation of the DSL ordering and provisioning systems. Currently, the team supplies support and maintenance to provisioning system.
Role: ADSL Merger PMO Analyst
Responsibilities included:

• Tracked Conversion Fallout-which includes post conversion fallout, work distribution and work completed
• Created the conversion account cleanup reports
• Loaded tasks into BSOMS
• Tracked upcoming projects in the pipeline to ensure UAT efforts

TekSystems, Contractor
Role: Delivery Project Manager
Confidential, Atlanta, Ga., 1/2009 12/2009
Project Description:
Confidential,An enterprise wide client solution which includes the development and implementation of multiple comprehensive banking components provided by a collaborative partnership with ARGO and IBM. The project scope includes:

• Teller software upgrade
• Service and sales desktop refresh
• Branch equipment refresh
• Voice Response Utility enhancements
• New interfaces to third-party vendors and back-end systems

Responsibilities included:

• Produced and analyzed weekly financial reports to determine the project earned value vs. actual value
• Served as the team administrator for SharePoint,
• Responsible for creating and maintaining the project documentation repository
• Created new SharePoint project repositories for document archives, managed documentation Libraries, Change Control, Issue/Risk logs, Assumption and Decision Logs
• Lead Project Teams through CPMO internal and external SOX reviews for all project Input/Output Artifacts
• Serve as an liaison between Domain Leads and Quality Management to bridge gap analysis for the over all success of the program
• Managed PMO project lifecycle planning using Primavera as well as labor forecasting
• Produced PMO process and procedural documentation Standard Operating Procedures (SOP’s) to launch Project Portfolio monitoring and controls including: WBS, ID Task Type, Reporting / Data Analysis, Resource Planning
• Created Project/Program Charter as the project moved from Concept Assessment to Delivery Phases

Confidential, Atlanta, Ga., 03/2003-12/2008
Role: Project Manager/PMO Analyst
Duration on Project: 5/2007-12/2008
Project Description:
Confidential,The implementation of SAP for Retail solution-Project SCORE focused on replacing current core Merchandising, Replenishment and Forecasting systems across 160 Home Depot stores in Canada which supports over 28,000 Home Depot associates. The project scope included:

• Defining business process
• Defining system functionality for stores in Canada
• Providing guidance and directions for implementation of the SAP Retail Solutions for the Home Depot retail locations with the United States
• Total Budget GBP $25 million

Responsibilities included:

• Lead project planning for Horizontal Team, Infrastructure & Project Management Office, tracked high level tasks, sub-tasks and project milestones
• Developed written status reports, determined project status codes and created project review documents for senior management
• Worked with cross-functional team members to track, monitor status and produce weekly dashboards
• Generated SAP metrics which were utilized to forecast and measure performance against budgets
• Collected and documented project issues and managed their timely resolution
• Spearheaded project management meetings, maintained project financials tracking model, adjusted forecast, track actual cost, and managed resource planning/management
• Generated weekly IT-KPI Metrics and Test Director/Quality Center defect status
• Ensured SAP Retail Solutions Software Development Life Cycles was in compliance with Home Depot’s Implementation Review Board
• Lead project team through internal and external SOX audits
• Managed internal and external project ‘e-Room’. The e-Room is a shared program for project files, folders, project plans accessible by the entire project team
• Managed vendor and partners matrix teams which included: Accenture, IBM, local contractors and Off Shore resources

Project: Special Order Merchandising Process Improvement
Role: Special Order Project Manager
Duration on Project: 12/2004 - 5/2007
Project Description:
The Special Order Merchandising Department objective is to improve the distribution of Special Order materials to the buying offices-stores within the United States and Puerto Rico. Responsibilities included the selection of a third party distributor along with the creation of a secure process for ensuring distribution of all Special Order program information to the stores. This involved working with Vendors, Division Merchandising Managers, Merchants, Online Merchants and Visual Merchants.

Responsibilities Included:

• Managed five Special Order Merchandising Departments as it relates to inventory and program information
• Facilitate meetings with merchants and vendors to discuss programs prior to release on store level
• Evaluate and assess program material prior to store distribution
• Actively manage special order vendor database programs and logs
• Proved cost-saving of $10 thousand per vendor by re-engineering catalog distribution to digital/ online catalogs
• Facilitated merchandising growth objectives of increasing sales and improving margins
• Worked on the creative team to launch Home Depot Direct.com on product selection and over all feel of the website

Project: Store Wireless Architectural Project (SWAP)
Role: Deployment Project Manager
Duration on Project: 10/2004-12/2004
Project Description:
SWAP- The Home Depot retail project SWAP included a full scale installation of new hardware/software to support wireless connectivity in the United States and Puerto Rico stores. The project focused on improving wireless connection in all stores which include, Self-Check Out Registers, IMA carts/Scan-Guns, Vault, Computers and Registers. Ports were installed on the roof tops of stores and tested to ensure proper install prior to go-live for each store. Project delivered within budget GBP 1.5 million

Responsibilities Included:

• Created deployment schedule to ensure timely execution
• Assisted in the development of Application Support Book
• Managed Vendor to ensure timeline adherence
• Worked with store associates and vendors to ensure store readiness for night of cut-over
• Worked on sub-projects within the SWAP (i.e. IMA Carts/Scan Guns)
• Evaluated technical log issues after night of cutover
• Developed strong technical, analytical, conceptual, and organizational abilities
• Ensured successful deployment, met variance > 3%

Project: Homer Hub
Role: Logistics/Project Assistant
Duration on Project: 05/2004-07/2004
Project Description:
Homer Hub- The project included the construction and implementation of an automated sort facility at the Home Depot (US) distribution centers. The goal was to enable greater efficiency in sorting, packing as well as loading and unloading of merchandise at each of the distribution centers.

Responsibilities Included:

• Maintained and updated schedule task and milestones
• Attended weekly meetings to record minutes
• Created status reports
• Responsible for ensuring that bid proposals were prepared prior to proposals meeting
• Served as the liaison between distribution center and Sr. Project Managers

Project: Store Technology Refresh-(STEP)
Duration on Project: 03/2003-09/2003
Project Description:

The Home Depot retail Project-STEP focused on the implementation of POS/ Self-Check out Registers in all stores nation wide. The goal of the project was to decrease time spent in line for check out and to upgrade current POS systems within stores. Project successfully deployed to all stores within budget GBP 2.30 million

Role: Project Analyst
Responsibilities Included:

• Monitored record keeping and file maintenance for the program and project
• Served as liaison between Solutions Engineer for deployment efforts
• Established project work plan, calendar, schedules, monitors, reviews, and progress evaluations
• Managed third party vendors (Gentronics and NCR) to ensure adherence to project timeline
• Implemented project support and organization systems at the direction of the project team
• Provided regular reviews of field service quality and escalated service issues to field leadership and secured corrective action plans to resolve issues
• Served as a liaison for the department; coordinated activities and internal communications
• Managed scope, while delivering implementation events within the agreed upon timeframes and contractual expectations

Honors and Achievements

• In 2006, Awarded Certificate of Excellence performance related to Special Order project
• In 2005, Awarded Certificates of Appreciation for valuable contribution for:
• Homer Hub project
• SWAP project

EDUCATION

M.B.A., Master of Business Administration