Agile Coach / Scrum Master Resume

SUMMARY:

Served as Scrum Master at Confidential, using a hybrid of XP, Scrum, and Kanban to improve time management and RACI to further improve effectiveness. Consulted multiple teams as an Agile Coach. Researched and helped implement LiquidPlanner to help further improve team effectiveness, along with providing creative solutions to remove roadblocks on a daily, weekly, and monthly basis.
Improved on - time delivery from 60% to 80% at Gall’s, enforcing plans and commitments for improvements. Serving as Agile Coach and Scrum Master to RedHawk, shepherding the company’s Agile transformation from sales to development to release and support, while facilitating communication and problem resolution, while upholding the Agile principles.
Create complete business strategies to attain growth from segments
Six Sigma Certified (Greenbelt, DMAIC), led 3 teams - $2MM savings, CSM and CSPO certifications. Currently pursuing SSM and SPO certifications to operate in SAFe as well.
Daily process and productivity improvement, including work flow planning, systems implementation and troubleshooting
Led special ordering and order tracking of the SalesForce ERP system, along with leading teams to define root cause and implement corrective action, in addition to designing the code for process implementation; also, built Confidential with all teams to accelerate implementation of Oracle through meeting coordination and support materials.
Develop and enforce, coordinate and monitor health and safety standards to improve employee morale, increase efficiency and productivity, and reduce harmful practices to maintain = < 1 recordable injury

PROFESSIONAL EXPERIENCE:

Confidential

Agile Coach / Scrum Master

Responsibilities:

Created a company-wide Product Backlog to keep maximum visibility for resource capacity and project progress. Worked to integrate HipChat to provide quick updates on daily task completion
Added a running financial chart for Agile consulting team to better show capacity for each fiscal quarter. Drafted Agile-based sales contracts and other legal documents to assist executive team with Agile guidelines and procedures
Coached and consulted senior leadership team to critically think and work within Agile guidelines utilizing a variety of other techniques to create a custom solution
Organizing/resolving schedule conflicts that may arise for team members via daily resource capacity calculations

Confidential

Scrum Master and IT Consultant

Responsibilities:

Constructed a running burndown chart to better track internal consulting team’s remaining hours with each active client
Added a running financial chart for Agile consulting team to better show capacity for each fiscal quarter utilizing resource capacity and other financial metrics
Introduced attitude of empowerment to consulting team to further strengthen relationships internally and externally via client relations.
Organizing/resolving schedule conflicts that may arise for internal consulting team

Confidential

Business Analyst

Responsibilities:

Outlined multiple current- and future-phase processes with heavy use of Microsoft Visio.
Orchestrated 9 workshops involving ~200 people to formally map processes and gather data to begin mapping current and future technical and business processes.
Compose and compile daily meeting minutes, adding extra material, such as audio recordings, as needed for reference to share with the team.

Confidential

Scrum Master

Responsibilities:

Constructed a sprint planning chart to better track development teams’ remaining hours with each sprint
Resolved an internal conflict creatively with one team by serving as Scrum Master, allowing the Tech Lead to remain as Product Owner, removing a conflict of interest
Created and maintained client resource capacity calculator and client solution slide decks

Confidential

Project Manager

Responsibilities:

Implemented a zero-incident safety practice in the manufacturing plant
Achieved company global record of gallon case production at 17,851 in one 10-hour shift
Reduced search time for gallon partial pallets via Lean Process Management
Reduced loss of inventory by more than $300K via Lean Process Management

Confidential

Project Manager

Responsibilities:

Completed 8 of 10 medium projects under budget and ahead of schedule
Increased savings by 30% on $600K of capital and operating expense
Laid foundational relationships for LTL partnerships and larger customers, in particular Brown-Forman Inc. Overall 7% margin increase on $300K revenue

Confidential

Business Analyst

Responsibilities:

Improved inventory process to manage 250K uniform orders which resulted in revenue increase by 40%
Implemented plans for satellite locations in Chicago and Austin TX to fulfill contractual obligations resulting in 10% increase on $1.3M revenue for these locations
Redesigned a portion of the company intranet and internet website for inter-departmental use

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