SUMMARY:

Customer and solution oriented leader with consistent success in leading global teams. Outstanding collaborator who drives high - impact, enterprise-wide change and improves cross-functional processes with solid track record in defining strategies, leading innovation and delivering results.

EXPERTISE AREA:

• Cross-Functional Leadership
• Large-Scale Change Management
• Program & Product Management
• Business Process Improvement
• Strategic Planning
• Analytics & Reporting
• Governance & Metrics
• IT Business Strategy & Operations
• Budget, Resource & Vendor Management
• Problem Solving
• Team Building & Training

TECHNICAL SKILLS:

• ERP/ SAP
• Salesforce.com(SFDC)
• CRM
• Microsoft Office
• Microsoft Project
• Visio
• JIRA(Agile/Scrum/Kanban)
• Version one
• Confluence
• SharePoint
• ServiceNow
• Daptiv PPM
• WIKI
• WebEx
• OmniPlan
• Pathfinder
• Confluence
• Teradata
• MySQL Workbench
• SQL Assistant
• BusinessObjects
• Corda
• Tableau
• Pages
• Keynote
• D2P
• Radar
• Espresso
• UDM
• MDM
• GTT
• Fogbugz.

PROFESSIONAL EXPERIENCE:

Confidential, Fremont, CA

Program Manager

Responsibilities:

• In this high-impact consulting role, managed global business and customer-focused enterprise applications and infrastructure solutions supporting Tesla’s rapid growth.
• Formulated Program roadmaps identified gaps and implemented strategies to streamline business processes and enhance customer experience.
• Pioneered new processes to increase the efficiency and productivity of the teams by creating and promoting new procedures, standards and templates.
• Spearheaded the launch of the enterprise Order Management System automating the custom order process from initial request to final delivery improving the sales process efficiency by 80%.
• Implemented SaaS-based Project and Portfolio Management (PPM) solution for transparent project management, metrics, portfolio roadmaps, status reports and dashboards.
• Directed the Model X launch IT readiness program vision, strategy and operations in collaboration with diverse stakeholders, product owners, project managers, functional and technical groups.
• Partnered with and influenced cross-functional Business teams (Manufacturing, Engineering, Operations, Finance, Sales, Delivery, Marketing, Legal) and Technology teams driving program prioritization, negotiating trade-offs, resolving conflicts and balancing business needs versus technical constraints to align strategic and tactical organizational objectives.
• Identified problems, opportunities and efficiently translated insights into actions and business priorities.
• Managed multiple scrum teams leveraging Agile & Scrum methodologies. Responsible for writing user stories, backlog grooming and directed the program planning process (scope, requirements elicitation, budgeting, scheduling, resource allocation, risk assessment, mitigation plans, progress tracking, test plans, UAT, deployment, training and support hand-over) for major ERP, E-Commerce, SaaS/ Cloud solutions.
• Served as a strategic partner to the senior executive team during formal & informal reviews including chairing/ leading the CIO Staff reviews and Quarterly Operations & Strategy reviews.
• Mentored and coached project managers and new team members.

Confidential, Cupertino, CA

Product/Project Manager

Responsibilities:

• As a senior consultant, engaged and empowered a team to support and optimize global operations, logistics and supply chain functions by developing and deploying a new infrastructure, centralized data management system, associated processes, automated (KPIs) dashboard and reporting tools.
• Led cross-functional teams in the IT, Operations, Retail and Change Management Organization and re-invented existing systems and reporting processes to drive revenue, improve efficiency and customer satisfaction.
• With my hands-on leadership skills, orchestrated the team to overcome challenges, handling sensitive data to build and automate world-class management/ executive business reports and tools for all key decision support data.
• Partnered with 12 different Information Systems and Technology (IS&T) teams and business stakeholders in translating business requirements into a robust, scalable and reliable solution.
• Aligned processes and tools for 10 global operations teams by replacing 7 legacy systems with a global solution across lines of business enhancing the customer experience with globally aligned metrics.
• Managed special projects to replace third party systems/tools ensuring the outcome from conducting brain storming workshops for requirements gathering, development, deployment through post-implementation training & support.
• Reviewed current/ as-is state business processes and designed the future/ to-be state business processes proactively identifying areas of improvement, leveraging big-picture thinking, data-driven insights and decisive action to drive performance on a global scale.
• Acted as a key liaison between business units, technology teams and operations teams to define scalable and flexible processes.
• Established the WW Operations Impediments Resolution process to address global challenges, resolve significant roadblocks- including removing impediments from Scrum/ Kanban teams, reducing the ticket resolution time.

Confidential, Redwood City, CA

Project Manager

Responsibilities:

• Leadership and solution strategy for the online portal standardization initiative, a 9-12 months program.
• Created customer centric web products (B2B, B2C) for better end user experience and revenue growth. Defined Product road map/strategy, converting complex business problems into BRD / PRD specifications for Engineering development in monthly agile release cycles.
• Conceptualized and drafted product requirement documents for building high performance E-Commerce websites based on Software-As-A-Service (SaaS) model for various private labels like Ford, Chrysler, Porsche and Nissan.

Business Analyst, Techno-Functional Analyst

Confidential

Responsibilities:

• Worked with various Business/IT stakeholders and user experience teams and managed multiple web development E-Commerce and Web Analytics Projects.