TECHNICAL SKILLS:

• Program Management
• Project Management
• SDLC
• Business Requirements
• Technical Requirements
• Metrics development
• excellent verbal and written communications
• SQL
• Business Objects
• Java
• CRM
• HTML
• XML
• Access Database
• cross organizational execution
• strategic sourcing
• contract management support
• procurement
• SharePoint Administration
• Remedy
• Visio
• MS Office
• VB Express
• Six Sigma Green Belt training
• Clarity
• Cognos
• Operational Accounting
• Change Management
• Healthcare

PROFESSIONAL EXPERIENCE:

Confidential

Lead Technical Project Manager

Responsibilities:

• Successfully managed and executed several Agile production deployments.
• Organized Confidential demonstrations for business team of Oracle Integration Management (OIM) production functionalities.
• Managed Integration team consisting of solution architect, developers and testers for Sentinel Security project.
• Reported weekly status to the client.
• Monitored and managed status of projects risks and issues.
• Worked with existing client team in the creation of Functional Specifications and solutions.

Confidential

Senior Manager

Responsibilities:

• Provided program performance status report weekly to leadership for my project tracks: Allocation/Sizing and Item Plan.
• Project Managed cross - functional teams to deliver program and project deliverables for the SAS End to End Planning application.
• Created templates for client use in reporting status.
• Monitored and managed status of projects risks and issues.

Senior Manager

Confidential

Responsibilities:

• Lead team of Program Managers in the standardization of project processes for all regions. No prior processes currently exist across the regions since the One Confidential initiative which was created to bring together the 21 states into one National group.
• Developed a proposal for leadership on standardizing project processes across all Confidential regions. Recommendations included the creation of a project management governance board within the Confidential & Confidential .
• Worked across organizations to gather data on the existing process and applications over a three month period. Supporting project process flows were created based on my findings as well as a project matrix and a presentation for Leadership.

Senior Manager

Confidential

Responsibilities:

• Provided guidance and support to Project Managers in regards to department guidelines. Compiled and regularly report program performance to leadership.
• Interacted with the Company’s business units within the CS BIO to support revenue recognition related questions or guidance.
• Managed change management requests for approval by executive management.
• Monthly Dashboard creation and reporting to leadership.
• Monthly Portfolio reviews including impact assessments or financial variances and resources.

Senior Manager

Confidential

Responsibilities:

• Created communication process for reporting out changes in the department. Analyzed the As Is process and re-engineered and documented the To Be process. Work in collaboration with financial, strategy and operations management groups.
• Created presentations for VP of the CS BIO to report to Senior Management peers in monthly staff meetings on the department’s activities and status.
• Created monthly financial accrual reports regarding contractor billing for the Billing Compliance and Operational Accounting.
• Documented procedures for Financial Management initiative for the CS BIO.
• Managed customer relations by fostering productive and effective relationships with business users.
• Used ITIL practices to create Architecture manuals for Confidential to use in the creation of As Is and To Be processes. Manuals were used by all Confidential Architects in the creation on their processes.

Confidential

Senior Project/Program Manager

Responsibilities:

• Created SDLC process for department that had no prior process. Created metrics and tracking system to manage implementation of system enhancements.
• Analyzed existing processes and re-engineered to meet the departments current needs.
• Created Change Management processes to communicate out to department the changes taking place. These changes were conveyed through a monthly newsletter, brown bag Q/A sessions and training on new application launches.
• Manage team projects, through waterfall process, and lead 10 staff members in the SDLC process reporting to the Confidential Director weekly. Document and track details of each program scope, actions, owners and timelines.
• Compiled and regularly report program performance to site and division leadership.
• Lead cross-functional teams to deliver program and project deliverables.
• Work in collaboration with cross functional teams in developing, managing, and implementing sourcing strategies/programs, timelines
• Performed data analysis on existing data files to focus on content management of existing files. Applied text analytics in order to create process and policy library that relied on the parsing of keywords data to accurately pull from database.
• Coordinate training between legal, systems and contract management staff.
• Lead training development of Trainers within Supply Chain Fleet Operations. Lead the communication effort pre and post training of cross-functional team members. Created client survey to determine future training needs and improvements within the organization.
• Manage department monthly metrics for leadership presentations
• Developed NPS (Net Promoter Score) program to enhance the current Client Satisfaction survey process.
• SharePoint Administrator for Confidential . Set up and manage all accounts for Confidential Projects. Provide monthly PowerPoint presentations for Leadership regarding monthly metrics, training and System Project Status.

Project Manager

Confidential

Responsibilities:

• Managed merger project that eliminated all legacy and redundant applications within organization.
• Conducted Cost/Benefit analysis on targeted applications.
• Managed projects throughout the project lifecycle by directing efforts of the project team to deliver the project on time and within budget.
• Managed multiple projects, using waterfall process, concurrently from low complexity to High complexity Assessed and managed program risks, issues, escalations and problem resolutions

Senior Business Systems Analyst

Confidential

Responsibilities:

• Managed all aspects of SDLC development including change management, testing, and conducting meetings for project implementation.
• Acted a mentor to less experienced Project Managers and Analysts through training, reviewing documentation, and acting as backup support.
• Trained team on new change management system and new streamlined project process.

Confidential

Senior Business Systems Analyst

Responsibilities:

• Created Project Development Life Cycle (PDLC) for conversion from Netdynamics to iPlanet application server.
• Created Change Management communications. Created online training using work flows and associated with documentation.
• Generated new revenue for the company by managing projects for Online Bill Pay, Marketplace, and Confidential Search functionality systems.
• Extended the life of our current Content Management system resulting in cost savings to the company.
• Built Business Contingency plan for internet division that was implemented and used by entire department.
• Introduced and maintained data dictionary that is utilized by both Marketing and IT departments.
• Used UML based diagrams to conduct business object modeling analysis of object behavior.

Lead Technical Writer

Confidential

Responsibilities:

• Trained and managed three Junior-Level Technical Writers.
• Established an Internal Processes manual and Documentation Template for Aria used by the entire department as standard.
• Built API documentation used by the developers for the Aria in-house Java based applications.
• Established Operation Procedures for in-house Java based application that decreased future development and training time.
• Created and managed internal documentation site which included technical and end user procedures and guides as well as data dictionaries .

Confidential

Senior Technical Writer

Responsibilities:

• Created User Guide for 1 st release of knowledge base product to clients.
• Documented IT processes and procedures for the company pre-IPO.
• Produced client end-user manuals for Confidential ’ first manual using FrameMaker.
• Designed and created Confidential Glossary and Style Guide in HTML format for Intranet web page that was used by entire Confidential staff as corporate standard.
• Created technical documentation of the Confidential tool sets used for the training of future and current Developers.
• Created internal User Guides for company employee.