KEY QUALIFICATIONS: Organized, detail-oriented and conscientious Sr. Project Coordinator with experience in the telecommunications, insurance and financial industries. I managed the development and implementation of projects relating to infrastructure and development. Major strengths include: leadership, excellent communication skills, strong teaming skills, and attention to detail including scheduling, training, and other administrative task

MS: Office 9x, 2000, 2003 & XP / Excel / Visio / MS Project & MS Project Server / Word / PowerPoint / Outlook / Lotus Notes / Share Point / Clarity / SAP / Clear Quest / LAN / WAN / VPN / ISDN / Dial Backup / FR / Sonnet & Token Ring/Remedy / Vantive / NC3 / SOTS / MetaSolve

PROFESSIONAL HISTORY:

Sr. Project Coordinator - IT PMO - April 2009 - December 2009
Confidential, Rolling Meadows, IL [contract employee]

• Co-management of small to large infrastructure and development scale cross organizational projects, including web development.
• Managed and analyzed multiple project schedules, issue/risk logs, resources and tasks for three Sr. Project Managers.
• Maintained two weekly dashboard reports for a team of four Senior Managers.
• Coordinated and oversaw meetings with Sr. Business Analysts and Stakeholders to gather business requirements. Ensured the life-cycle of software development adhered within budget and timeframe.
• Performed administrative duties: open project e-Room, manage vendor relations, preparation of presentations, and confidential disclosure of documents.

Project Manager - January 2009 - April 2009
Confidential, Rolling Meadows, IL [contract employee]

• Maintained project scope, baseline, project plans and resource analysis for McDonalds McCafe POS.
• Managed and coordinated site survey and installation scheduling activities in designated geographic regions.
• Monitored progress of ongoing installations through daily conference calls with install partners and clients.
• Worked with internal /external departments including: facilitating weekly meetings, weekly status metric reports that monitored key deliverables and project milestones, ensuring sign-off of vendor contracts.
• Managed vendor relationships and facilitated web portal implementation and production support.

Sr. Project Specialist - PMO - July 2008 - December 2008
Confidential, Chicago, IL [contracted employee]

• Managed small to large development scale cross-organizational projects.
• Created and/or maintained all aspects of: project schedules, consolidation of cross team schedules and programs and issue/risk logs for overseas Project Manager. Analyzed project schedules for variance from baseline and used information to create weekly dashboard reports.
• Applied best practices and standards in the development of processes, tools and standards for project and program management, or in support of Program Office procedures.
• Contributed to development of capacity and demand planning for projects and programs through resource analysis.

Jr. Project Manager- PMO - January 2008 - March 2008
Confidential, Northbrook, IL [contracted employee]

• Managed small to medium size development projects.
• Managed communication plan providing status to Sr. Management and Sr. Business stakeholders and project team.
• Developed a complete and realistic project schedule with appropriate tasks, deliverables, resources, dependencies, estimates and dates. Provide rapid resolution and improve likelihood of program achieving stated goals/schedules
• Managed delivery of components across all departments that are project critical as well as delivery of project closure and lessons learned.

Project Product Change Manager - June, 2007 - January 2008
Confidential, Glenview, IL [contracted employee]

• Played pivotal role on cross-functional team, planning and co-coordinating of all stages of medium to small projects from concept handover from Consumer Marketing, to first production of manufacturing site and first delivery.
• Provided overall project coordination by working closely with functional leads on all projects involving change to product or packaging.
• Managed and created project scope, project baselines, tracked budgets, work plans and provided detailed documentation of all project tasks. Developed contingency plans and communications when timelines are off plan.

Project Manager - PMO - December, 2006 - March, 2007
Confidential, Schaumburg, IL [contracted employee]

• Managed medium to large projects from project milestone, schedule and budget monitoring, critical path and cross functional issues/risk management and escalation, to gap analysis.
• Managed communication plan to present related status to Sr. Management and Sr. business stakeholders and project team
• Managed component delivery across all departments critical to the success of the project.

Confidential, Schaumburg, IL [contracted employee]

• Compiled project metrics, status and forecast data and entered into appropriate templates.
• Daily monitoring of shared mailboxes; including routing and tracking of escalated issues and problem reporting.
• Published weekly status report to global project managers indicating tasks that are not started, on-schedule, behind schedule, at risk in addition to budget and resource information.
• Involved in documenting the business process by identifying the requirements as well as in user-training.
• Tracked Change Control from submission to approval for audit and reporting purposes.

Process Analyst Manager/ Sr. Project Coordinator - October 2005 - July 2006
Confidential, Northbrook, IL [contracted employee]

Researched and developed business process documentation standards using tools and methods to identify process improvements

• Created and maintained project schedule, issue/risk logs, project times, project calendars and assigned resources/tasks. Analyzed project schedules for variance from baseline and used information to document issues.

Subject Matter Expert for client's ongoing process. Ensured report delivery in a timely and accurate manner to managers, team leads and project managers. Supported and built training schedule and activities associated with release of end-user training delivery readiness.

Network Quality Assurance Project Manager - September 2004 - August 2005
Confidential, Chicago, IL [contracted employee]

Managed project scope and project baselines for multiple projects using MS Project, MS Excel, and MS Word. Documentation of project tasks, process manuals and guidelines for Order Writers. Assisted Project Manager with direct workflow and schedules, mentored new resources, and liaise with internal departments to ensure cohesion in the project cycle. Participated in user acceptance testing of new processes. Leveraged previous background in process engineering to design new processes and recommend enhancements to order review procedures and new-hire training focused on efficiency improvement and timeline acceleration.

Service Realization Process Project Manager June 1997- May 2004

Confidential, Schaumburg, IL [employee]

Represented entire division on all projects, created and monitored Frame Relay/Infrastructure projects and related activities in the INFO database, and established testing/exit criteria and test objectives for pre-rollout. Successfully ensured that development deliverables met department needs. Trained and supervised four junior project managers on Allstate team, building a customer-focused team. Led fluid data services rollout to 5,000 sites, a major undertaking requiring extensive strategic, tactical, and logistical planning; proactive problem solving and complex troubleshooting; and constant communication between internal/client teams. Entrusted to manage Allstate (company top five account) EDUCATION American Academy of Art - Chicago, IL

On the job training at IBM and Confidential