Objective:

Seek responsible IT position which utilizes my background in Client Service Management, Program and Project Management, Delivery Management, and implementation experience.

Work Experience:

07/07 Confidential,Naperville IL Senior Project Manager

• Manage the support of client’s Oracle EBS (emphasizing in HR, Manufacturing and Financials) through managed services and hosting as well as project management including database upgrades, application upgrades, implementation of new modules, and transition of new client’s to our datacenters.
• Consistently exceed client expectations in managing large scale projects on time and under budget.
• Able to direct a diverse project team, including the technical team, end users and clients’ upper management , while working cross-functionally in order to address technical, functional and development needs.
• Manage scope of 14 client contracts to keep account in compliance with their contract while seeking opportunities to create additional revenue.
• Utilize client relationship management skills to establish and maintain positive relationships with my client base that generate 1.4 million dollars in annual revenue while employing negotiation skills to maintain and renew client contracts maintain a 90% contract renewal rate.
• Generate an additional 20% of annual revenue from client base above customer’s current contract equaling an average of $250,000 of additional revenue.
• Negotiated a contract renewal with one of IT Convergence’s largest hosted customers generating over $1M in revenue.
• Exceeded all SLA requirements for all managed service/hosted customers.
• Additional responsibilities included reviewing and addressing collection activities to insure payment is scheduled for client overdue invoices.

Project Manager 07/07 12/08

• Promoted to Senior Project Manager as a result of demonstrating strong leadership skills, a dedication to the client and results, and excellence with working cross-functionally with internal teams.

03/06 07/07 Confidential,Westchester, IL--Support Analyst

• Support internal IT corporate users as well as traveled North America setting up IT infrastructure for new branches as well as conduct on-site training.
• Manage the support of, and act as subject matter expert, on several enterprises software applications such as ADP’s Timeforce application and Saleslogix CRM.
• Successfully managed deployment and set up of IT equipment for 7 branches.
• Analyzed proposals from IT competitors to determine whether or not we should stay with our current vendor. Resulting in a renegotiation of a 1 million dollar contract with a key IT provider saving the company approximately $500,000.
• Successfully managed project where 30 laptops needed software upgrades within a 24 hours period.
• “Manager in charge” while incumbent supervisor is absent-duties included following up on open projects and issues. Responsible for attending project update meetings and acting as point person for all other department members.

02/03 - 03/06 Confidential, Downers Grove, IL--Business Analyst
Business Analyst Confidential,10/05- 03/06

• Worked with web developers to enhance the functionality and usability of FTD florist’s websites.

Support Specialist II/Installer Trainer 04/04 - 10/05

• Traveled North America successfully installing entire computer systems including: setting up a network of 4 to 8 computers and training users.

Support Specialist II 02/03 - 03/04

• Provide training and support for FTD flower shops utilizing FTD’s flora POS software.
• Recognized for performing the most upgrades for Windows and Mercury Software through efficiency and quality of completing upgrades, resulting in a promotion.

06/02 - 10/02 Confidential,Oakbrook, IL--Account Manager

• Managed 1,000 corporate sales accounts selling mass e-mail marketing software.

09/97 - 06/02Confidential,Aurora, IL Corporate Account Sales Manager

• Managed 2,500 corporate sales accounts within an assigned territory including Illinois, Texas, and Canada. Focused on maintaining and growing the sales revenue from my customer base including cold calling when necessary (10%).
• Recognized as Corporate Sales Rep of the month for September 2001 & January 2001 sales achievements.
• Recognized for exceptional customer service, number of quality sales calls, and extensive product knowledge resulting in a promotion to a key US Strategic Corporate Account Sales Manager.

Education:

Bachelors in Information Technology

Professional Competencies:

Interpersonal Skills Leadership Manage Diversity
Integrity Dedication Client Focused Efficient Technical Background Fast Learner Team Player Training Capabilities Cross Functional

Technical Competencies:
Expert

• Microsoft Office Professional including-Project, Word, Excel, Outlook
• SalesLogix
• ADP Software
• Timeforce

Competent

• Oracle including EBS, Discoverer, RAC and Database
• Power Point
• Nimsoft (monitoring Software)
• Cognos-IBM Business Intelligence
• Microsoft SQL Server 2005
• Remote troubleshooting tools

Capable

• Enterprise OS including Linux, HP UX and Windows