Accomplished professional looking forward to changing careers. Seeking to leverage a successful background built on developing and maintaining client relationships, leadership, ensuring commitments are met, solving problems, and representing an organization in a professional manner with personal integrity.

Electronic Data Systems - EDS
Confidential, North America Program Office - Virtual (2003 - 2009)

• Collaborated with client leadership, account and project management to lead and support simultaneous enterprise application implementations for multiple accounts and programs.
• Provided guidance and mentored colleagues on system functionality while instructing users, resolving issues, and managing deployment time-lines.
• Identified and resolved deployment roadblocks by managing client requirements, developing comprehensive implementation approaches, directing implementation activities, and providing technical expertise.
• Served as primary liaison between client, EDS program management, and Subject Matter Experts (SMEs) to troubleshoot and resolve high-priority issues in a timely and accurate manner.
• Cultivated and fostered effective internal, client, and vendor relationships to sell additional service agreements, support project objectives and goals and ensure the successful deployment of complex projects.
• Negotiated SME resource usage, deployment schedules, resource assignments and ongoing support options with requesting organizations.

Key Accomplishments:

• Led the implementation of enterprise systems to over 25 accounts, affecting more than 4,000 users, resulting in an estimated $500,000 savings due to decommissioning of existing, disparate tools and systems.
• Developed, trained and managed a 10 member SME group charged with improving deliverable quality for hundreds of projects, freeing up local resources and increasing client satisfaction.
• Reduced negative audit results nearly 30% by analyzing software quality assurance audit metrics and developing a baseline verification service in conjunction with management and project leadership staff.
• Helped develop, approve, and begin implementing an enterprise tool-set road map detailing an 18 month plan.
• Collaborated with global process and technical leaders to define the work-flows and support infrastructure used upon deployment of the enterprise configuration management and requirement management tool sets.
• Developed and administered Sharepoint site collections to provide a common collaborative environment for thousands of users, which reduced the number of environments and accompanying support requirements from 7 to 1.

Information Technology Support Manager, Michigan Department of Transportation - Lansing, MI (2000 - 2003)

• Managed e-Commerce development, web content management, and technology support activities.
• Led on time delivery of application development and technology implementation projects from requirements determination through post-implementation support.
• Directed day to day activities of web services team, built alliances with cross functional teams to support web-based development and migration activities.

Key Accomplishments:

• Managed 15-month content migration project to successfully transform multiple agency web environments into a common content management system currently in use, while meeting State mandated milestones, quality standards, and time-lines.
• Streamlined development processes and life-cycles by coordinating and enhancing agency activities and processes across multiple development groups.

Productivity & Performance Improvement Project Leader, EDS Lansing Solution Center - Lansing, MI (1997 - 2000)

• Performed extensive gap analysis, compiled results, and developed and executed comprehensive action plans; led cross-functional team of SME's to develop and implement enhanced policies, processes and procedures.
• Negotiated and secured management, business leader, and application delivery resource buy-in of required changes to support enhanced operations.
• Developed and conducted extensive training on system life-cycle practices and processes while performing CMM assessments on multiple organizations.

Key Accomplishments:

• Spearheaded CMM Level 3 certification for the Lansing Solution Center with approximately 400 staff; recognized as the first EDS U.S. Solution Centre to achieve CMM level 3; resulted in retention and addition of multiple business contracts requiring certification.
• Created and deployed application development and project management process assets subsequently used as the basis for enterprise-wide process assets.

ADDITIONAL PROFESSIONAL EXPERIENCE

• TECHNICAL CONSULTANT, Confidential, Lansing, MI
• SALES PURSUIT LEADER, Confidential, Lansing, MI
• SYSTEMS ANALYST, Confidential, Lansing, MI
• NETWORK ADMINISTRATOR, Confidential, Lansing, MI

EDUCATION

Bachelor of Science in Communications

TECHNICAL SKILLS & TRAINING

Programming Languages: VB; Visual Basic for Applications (VBA); VB Script; SQL; .ASP; .HTML;.XML; and Cold Fusion
Development Tools: MS Access and VBA; Sharepoint Designer; Dream Weaver; Visual Studio; Visual Interdev; MS Front Page; SQL Server Management Studio; and Crystal Reporting
Software: Netmeeting; Live Meeting; Communicator; MS Office Products, Project, Project Server, Outlook; Borland StarTeam and Caliber RM; MS Sharepoint and MOSS 2007; and SAP - CATS and Reporting
Databases: SQL Server, MS SQL, MS Access DB, SQL Management Studio, Query Analyzer, and SQL Profiler
Operating Systems: Windows XP and Vista
Hardware: Workstations; Network Hubs and Switches; and Network Servers and Printers
Tools: iPublish - EDS Proprietary Web Content Management System and Vignette
Internet / Networking Protocols: TCP/IP; Ethernet; Token Ring; and SMTP
Training: EDS Systems Engineering Development Program, Leadership Diversity Mentoring Program, Ongoing Technical and Process Training