OBJECTIVE: Project Coordinator

SKILLS:

• Technical Project Coordinator experience (2 years)
• Experienced in Deployment Process (6 years) including Windows XP to Windows 7 migration
• Experienced in Day-1 Support (Including as Day-1 Lead Tech)
• Experienced in Desktop Support (6 years)
• Project Team experience (5 years)- including participation in heavy planning meetings with different departments /stake holders
• Experienced in Requisition /Procurement process
• Skilled in Microsoft Office applications
• Detail Oriented; Excellent Communication Skills
• Multiple Associate Technical Degrees: Help Desk; LAN Service Technician; Web System Administration - Education includes coursework in Project Management
• B.A. Degree, “IT and Education” emphasis
• Dell Certifications, including for DMS Managed Deployment Tech Lead

EXPERIENCE:

Project Coordination Experience:

Technology Coordinator, Brought together and coordinated teams of professionals, agencies, and organizations in the private and public sectors to start or continue several community technology projects for: High Speed Wireless Internet /T1; Computer Trainings; Distribution of Refurbished PCs to needy individuals and agencies (local and world-wide); Computer Rent-to-Own program; and Community Computer Labs operation.
Managed inventory and client payment database; managed, created project timeline and scheduled work. Worked well with diverse clientele, including professional staff, low income single parents, children, and senior citizens.

Lead Technician, Confidential, 10/2009-3/2010
For national PC deployment project, I coordinated Day One support tasks, including post-image quality checks and tests, desk side support with users, including for MS Outlook and password resets; Escalated issues to help desk; Installed local and network printers; Inventoried PCs on Excel and erased hard drives on legacy PCs. Communicated with team
via phone and email as necessary.

PC Deployment and Technical Field Experience:

Support Technician, Confidential, 10/2012 (short term contract). Perform general break-fix support duties for bank; Document issues and resolutions in ticketing system; troubleshoot software/ hardware; reimage PCs, laptops. Assisted project manager to go through and identify, assign a certain development computer to each remote user.

Laptop/ POS Field Technician Confidential,Windows XP to Windows 7 migration. Perform PC/ Laptop/ Server deployments, data migration, or POS /Wireless POS installations, closely following scripts. Troubleshooted, replaced components and peripherals. Wiped old hard drives; Provided Day One Support, Quality Control Audit; Installed /de-installed, configured network printers; Add/remove User Accounts; Upgraded firmware and configured over 370 flat panel TVs for hotels. Upgraded operating system on RF Hand Held Scanners (Pocket PC 2000 to Windows Mobile 2003). Participated in project planning meetings, collaborations, seeking input from stake holders.

Sample Clients: Oppenheimer Funds; Target Stores (CompuuCom); Morgan Stanley; BBCN Bank; Chase Bank; Key Bank; Liberty Mutual-Safeco Insurance (Kforce); Salvation Army (Sarcom); US Bank; AXA Advisors (Peak Systems); SD& A Teleservices and Seattle Opera (Insight- Global Resources ); UBS Services (Kforce Services-BlueCurrent). AT& T, McDonalds, Western Union (TDX Tech), Firestone (CStrategic Solutions), Office Depot, OfficeMax; Hilton Hotels (DecisionOne- Philips TV)

Level 2 DeskSide Support Specialist, Confidential,1/2011 8/2012.
Solo technical support for employees of large industrial machinery company at two sites, in WA and OR. Document all service requests and issue resolutions in ticket tracking program. Recommend and coordinate IT solutions to department managers. Setup new employees with equipment and accounts. IMAC- Install, move configure and test hardware and software, including printers, scanners, desktops, laptops. Migrate from Windows XP to Windows 7. Migrate user data in changeovers.

Regional Deployment Installer 2,Confidential,) 7/2010 9/2010.
Travel to company retail stores to upgrade servers, wireless access points, power injectors on switch, and Lexmark printers. Perform post-install checks and tests. High adaptability skills required to create and execute work-arounds to solve various physical layouts and customer service skills to work with various store managers and around their customers. Over 30 sites completed to end of project.

Regional PC Refresh Technician, Confidential, 10/2008- 12/2008; Confidential, 10/2009-3/2010. Frequent travel to company locations throughout the U.S. to upgrade corporate desktops and laptops with new HPs or Dells; Closely followed scripts. Ran script to migrate user\'s old data onto external drive or temporary server, and then onto new computer; Escalated issues to help desk; Installed local and network printers; Erased hard drives on legacy machines. Participated in weekly project meetings. Over 110 sites refreshed to end of projects.

Retail Digital Photocenter Technician-Trainer, Confidential, 11/2006- 4/2007; 5/2008; 8/2008 (Onforce). Perform and document pre-install site surveys. Assemble and deploy new Rite Aid digital photolab systems (PC-based) in nationwide project; Upgrade, re-image, and network the customer photo kiosks to the system; Install Router and Bluetooth device; Train employees on new system; Perform service calls after installations; Completed installs at over 20 stores. Trained over 60 employees.

EDUCATION:
B.A., IT

CERTIFICATIONS:

Dell Certified Systems Expert Certifications (details upon request):
DMS Managed Deployment Tech Lead
Softskills / Customer Experience
Desktops- Assembly/Disassembly- various models
Laptops- Assembly/Disassembly- various models

Qualxserv Field Technician Certifications:
Service Excellence; DSO Process Exam

A+ Certification, Expected: 2013